About GLOBIS: GLOBIS strives to bring creative change and innovation to society, through people, capital and knowledge. We nurture business leaders at GLOBIS University, Japan’s largest business school. Over 1,400 leading companies have sharpened their management capabilities with GLOBIS Corporate Education. GLOBIS has supported the growth of start-ups by investing over 66 billion yen in funds in 130 companies through GLOBIS Capital Partners. Utilizing the GLOBIS Insights digital media platform and GLOBIS MBA book series, we have shared management expertise globally.
We are looking for an experienced user support professional to join the support and operations team. As we launch GLOBIS Unlimited, a business microlearning online platform, into overseas markets, we want to make sure our users have a first-class experience and our operations run smoothly.
You will be interacting with customers and creating support materials in English, but will be working closely with our Japanese operations team, so conversational to business level Japanese is required. This role requires great understanding of our learners to provide them an excellent experience and an entrepreneurial spirit as we build our global operations team.
About GLOBIS Unlimited: GLOBIS Unlimited is a business microlearning online platform, providing microlearning courses on MBA-level business topics.
Responsibilities will include:
- Answer user support email inquiries accurately and in a timely manner
- Create support materials for end-users published on web
- Create support materials and operations manuals for internal stakeholders
- Design and execute operations procedures for global corporate clients
- Other tasks as required by team or division
- Native English or equivalent (written and spoken)
- JLPT N2 or equivalent
- 3+ years experience in a customer facing role for a technology service or product (or equivalent skillset)
- Experience working with helpdesk/ticketing software
- Excellent writing and communication skills
- Strong time/project management skills
- Basic HTML/CSS skills
- Experience implementing helpdesk/ticketing and web-based support software
|職種 / 募集ポジション||《Tokyo》 User Support – EdTech Learning Platform|
No Smoking in the office.
|雇用形態／Position type|| |
Salary depends on work experience, skills, and abilities ・Annual salary revision in July ・Profit-sharing (summer and winter, as per company rules and regulations)
・Commutation expenses covered ・Health insurance, employment insurance, workers accident compensation insurance, pension ・Retirement age: 60 ・Stock-holding system
|就業時間／Working hours|| |
Flexible Working Hours
・Saturdays, Sundays, and holidays ・20 paid holidays (can be rolled over to the following year for a maximum of 40 total days). During the 3-month probation period, a maximum of 5 days can be granted, calculated on a pro-rata basis from the start date. ・Annual holidays: New Year’s period (ex. Dec 29-Jan 4), marriage leave, condolence leave, natural disaster leave, maternity leave, sabbatical (after 5 and 10 consecutive years with the company)
|教育制度及び資格補助／Self-development benefits|| |
・GLOBIS MBA partial subsidy ・Self-development subsidy (max 200,000 JPY/year) ・Support for attending training courses required for work (all expenses covered by the company at the discretion of the department head)
Avg. 10-20 hours per month (maximum allowed is 45 hrs/month)
Department: GLOBIS Digital Platform Team: User Support Team
|1日のスケジュール（例）／Typical Workday|| |
GLOBIS employees have flexible working hours and are allowed remote work. Depending on the department and other conditions, staff are asked to commute to the office 1-2 days/week. Typical working hours are 9:30-18:00, with a 1-hour lunch break and weekends (Sat, Sun) off.
|将来のキャリアイメージ／Career Trajectory|| |
Successful candidates are self-motivated but communicative with teammates, organized, and eager to both apply their skills and develop new ones. You will hold a key creative role in a small team, so your performance will need to be reliable and adaptable. This is an excellent opportunity for a creative-minded individual to develop their skills and engage audiences with content that will inspire positive change in society.
|選考フロー／Interview Process|| |
Application screening→First interview (HR)→Second interview (team leader)＆paper exam→Third interview (department head)→Fourth interview (HR head / Depending on the situation) *There may not be the 4th interview. *An English cover letter (Theme: What would you like to do or achieve in our company?) is required when submitting a resume. *Candidates who do not meet the Japanese-Language Proficiency Test requirements may be required to take an online test arranged by GLOBIS during the screening process. *For non Japanese nationality holders, please tell us your status of residence such as Engineer/Specialist in Humanities/International Services (ESI) and its expiry date.