1. 株式会社グロービス
  2. 株式会社グロービス 採用情報
  3. 株式会社グロービス の求人一覧
  4. 《Tokyo》 User Support – EdTech Learning Platform

《Tokyo》 User Support – EdTech Learning Platform

  • 正社員

株式会社グロービス の求人一覧

事業内容/About GLOBIS

About GLOBIS: GLOBIS strives to bring creative change and innovation to society, through people, capital and knowledge. We nurture business leaders at GLOBIS University, Japan’s largest business school. Over 1,400 leading companies have sharpened their management capabilities with GLOBIS Corporate Education. GLOBIS has supported the growth of start-ups by investing over 66 billion yen in funds in 130 companies through GLOBIS Capital Partners. Utilizing the GLOBIS Insights digital media platform and GLOBIS MBA book series, we have shared management expertise globally.

募集背景/Overview

We are looking for an experienced user support professional to join the support and operations team. As we launch GLOBIS Unlimited, a business microlearning online platform, into overseas markets, we want to make sure our users have a first-class experience and our operations run smoothly.

You will be interacting with customers and creating support materials in English, but will be working closely with our Japanese operations team, so conversational to business level Japanese is required. This role requires great understanding of our learners to provide them an excellent experience and an entrepreneurial spirit as we build our global operations team.

About GLOBIS Unlimited: GLOBIS Unlimited is a business microlearning online platform, providing microlearning courses on MBA-level business topics.

https://unlimited.globis.co.jp/top/

業務内容/Responsibilities

Responsibilities will include:

  • Answer user support email inquiries accurately and in a timely manner
  • Create support materials for end-users published on web
  • Create support materials and operations manuals for internal stakeholders
  • Design and execute operations procedures for global corporate clients
  • Manage Terms of Use and Privacy Policy in line with global needs
  • Other tasks as required by team or division

応募資格/Qualifications

必須要件/Required

  • Native English or equivalent (written and spoken)
  • JLPT N2 or equivalent
  • 3+ years experience in a customer facing role for a technology service or product (or equivalent skillset)
  • Experience working with helpdesk/ticketing software
  • Excellent writing and communication skills
  • Strong time/project management skills

歓迎要件/Preferred

  • Basic HTML/CSS skills
  • Experience implementing helpdesk/ticketing and web-based support software
職種 / 募集ポジション 《Tokyo》 User Support – EdTech Learning Platform
雇用形態 正社員
給与
非公開
Please refer to the following for salary details.
勤務地
  • 102-0084  Sumitomo Fudosan Kojimachi Bldg., 5-1 Niban-cho, Chiyoda-ku, Tokyo, Japan【Tokyo office】
    地図で確認
No Smoking in the office.
雇用形態/Position type
Full-time employee
給与/Salary
Salary depends on work experience, skills, and abilities
・Annual salary revision in July
・Profit-sharing (summer and winter, as per company rules and regulations)
待遇/Benefits
・Commutation expenses covered
・Health insurance, employment insurance, workers accident compensation insurance, pension
・Retirement age: 60
・Stock-holding system
就業時間/Working hours
Flexible Working Hours
休日/Holidays
・2 days off/week (Sat/Sun)
・20 paid holidays (can roll over to the following year) after 3-month probation period
・Annual holidays: New Year’s period (ex. Dec 29-Jan 4), marriage leave, condolence leave, natural disaster leave, maternity leave, sabbatical (after 5 and 10 consecutive years with the company)
教育制度及び資格補助/Self-development benefits
・GLOBIS MBA partial subsidy
・Self-development subsidy (max 200,000 JPY/year)
・Support for attending training courses required for work (all expenses covered by the company at the discretion of the department head)
平均残業時間/Overtime
Avg. 10-20 hours per month (maximum allowed is 45 hrs/month)
配属先組織構成/Department/Team
Department: GLOBIS Digital Platform
Team: User Support Team
1日のスケジュール(例)/Typical Workday
GLOBIS employees have flexible working hours and are allowed remote work. Depending on the department and other conditions, staff are asked to commute to the office 1-2 days/week. Typical working hours are 9:30-18:00, with a 1-hour lunch break and weekends (Sat, Sun) off.
将来のキャリアイメージ/Career Trajectory
Successful candidates are self-motivated but communicative with teammates, organized, and eager to both apply their skills and develop new ones. You will hold a key creative role in a small team, so your performance will need to be reliable and adaptable. This is an excellent opportunity for a creative-minded individual to develop their skills and engage audiences with content that will inspire positive change in society.
選考フロー/Interview Process
Application screening→First interview (HR)→Second interview (team leader)&paper exam→Third interview (department head)→Fourth interview (HR head / Depending on the situation)

*There may not be the 4th interview.
*Applicants are required to submit an essay (Theme: What would you like to do or achieve in our company?).
会社情報
会社名 株式会社グロービス