SaaS Management and Optimization Specialist

【Only applicants residing in Japan are eligible to apply】

At Money Forward, which continues to grow with the aim of becoming a Big Tech company, productivity is a crucial element. However, there are currently several challenges in the selection and operation of SaaS, and we are not necessarily providing the optimal IT work environment.

The urgent task for our IT department is to plan and operate a SaaS portfolio suitable for a global company with 5,000 employees and to thoroughly promote the utilization of these tools to further accelerate development and business.

We are looking for someone who can lead projects related to the introduction and operation of SaaS as a SaaS Management and Optimization Specialist, involving internal and external stakeholders, during this exciting phase of transformation from a Japan-based startup to a global enterprise company!

About team

The Corporate SaaS Management Division at our IT department, where you will be assigned, manages and promotes the use of SaaS used by all group employees, including overseas offices such as Vietnam and India. The team's mission is to "provide a state where all employees can focus on creating essential value through SaaS," and they are responsible for the following tasks:

• Operation management and improvement of SaaS used by the entire group (Google Workspace, Slack, Zoom, etc.)
• Planning, selection, introduction, establishment, and operation of new SaaS
• Support for the utilization of company-wide standard SaaS
• Standardization and optimization of IT costs
• Formulation of SaaS portfolio and AI utilization plans with a view to long-term management plans

Job Description

You will be involved in everything from planning and promoting SaaS management to actual operations, according to your interests and experience. You will also be responsible for large-scale projects involving the entire group, collaborating with overseas offices such as Vietnam and India. The team you will be assigned to has members with various backgrounds, and we welcome those who are new to the IT department!

• Research and promotion of SaaS functions (including AI utilization)
• Defining the method of company-wide information sharing, SaaS selection, and introduction
• Formulation and operation of management policies for the entire group (license granting, inventory, change management, etc.)
• Budget planning and expenditure management, building relationships with vendors
• Improvement of manual operations
• Internal help desk operations
  • Responding to inquiries
  • Building and managing user knowledge

Required Skills and Experience

• Experience in planning, defining requirements, introducing, and operating internal systems
• Experience in BPR projects involving any of the following:
  • Understanding As-Is and designing To-Be through user interviews
  • Mapping to business flow diagrams
  • Creating new business procedure manuals
  • Explaining to stakeholders

Preferred Skills and Experience

• Experience in operating corporate IT SaaS (Google Workspace, Slack, EntraID, etc.)
• Experience in streamlining operations while replacing or canceling SaaS
• Experience in planning and executing user study sessions on internal systems
• Experience in business improvement using SaaS Web APIs, etc.
• Work experience at an vendor company

Language requirement

• Business-level Japanese proficiency (equivalent to JLPT N2, CEFR B2 or higher)
• Business-level English proficiency (equivalent to TOEIC 700 or higher)

Ideal candidate

• Someone who agrees with Money Forward's MVVC and has a desire to contribute to improving the working environment for employees
• Ability to communicate and negotiate smoothly and courteously with internal and external stakeholders
• A mindset to actively catch up on things you have no experience with, with a sense of ownership
• Curiosity to keep up with the latest technology and SaaS trends and consider their usein the company
• Responsibility and ethics as an IT administrator

Work Style and Experience Gained

• An environment where you can proceed with your improvement proposals with discretion in a rapidly changing environment, and a corporate culture that encourages challenges, allowing you to take on many challenges depending on your wishes
• You can work on solving problems in a department that affects all employees
• You will have many opportunities to receive direct appreciation from employees who are users
• The IT department also has groups responsible for IdP (identity management), device management, and help desk, and we work closely together on many aspects

Tools

• Office Suite: Google Workspace
• Collaboration: Slack, Zoom, Jira, Miro, Figma, etc.
• IdP: Entra ID (Azure Active Directory)
• Public Cloud: AWS, GCPOffice Suite: Google Workspace

Environment

At Money Forward, we provide an environment where we create services that can compete globally, and we look forward to welcoming you.

• Provided PC Specs: Latest CPU-equipped PC (MacOS or Windows). Custom PC orders and replacement with the latest OC are possible according to business requirements.
• System for improving the development environment: Necessary peripherals (display, mouse, keyboard, etc.) can be purchased as equipment. You can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products.
• Money Forward Library: A library system where you can freely borrow books from technical books to management books. Desired books can be purchased at company expense.
• Referral Driven: Coverage of recruitment meal costs. Referral reward system.
• Conference Participation Support: The company partially covers participation in domestic and international conferences such as RubyKaigi and Google I/O.