Digital Tech Software Application Engineer Lead(EN)

What we are aiming for in Digital Transformation

The Osaka Bay Area is attracting more and more attention from all over the world, and further development is expected.
Many guests from Japan and abroad visit Universal Studios Japan and Osaka.
Under these circumstances, in order to enrich the experience value of Guests, we are aiming for dynamic and innovative DX to provide a seamless digital experience before, during, and after visiting the Park.
It is also a project collaboration with the head office in the United States, and there are many difficult challenges, but it is an opportunity to gain valuable experiences and careers that cannot be experienced elsewhere.

Energizing people and society with super entertaining creativity.

【JOB SUMMARY】

Software Application Engineer Lead role is to provide technical leadership and delivery for Universal Studios Japan Digital Technology – Integration Services. The Software Application Engineer Lead will be responsible to define, develop, test, analyze, and deliver technology solutions related to the Guest and Team Member experience. This could include writing, coding, testing, analyzing, and delivering both hardware and software programs and applications. 

The Software Application Engineer Lead will also lead others in the research, design, documentation, and modification of technology solutions throughout the project life cycle. Leadership tasks include leveraging of Enterprise Systems to their full extents, development or leadership of project development efforts, and the transition of delivered solutions to the Parks Technology Operations team for ongoing support. They are expected to be able to perform as a technical lead from a code-level as well as the functional- level in addition to collaborating closely with other teams (such as our Architecture team) or third-party vendors.
This position is based in Osaka, Japan.

【ROLES & RESPONSIBILITIES】

MAJOR RESPONSIBILITIES  
・Collaborate and Lead business analysts, programmer analysts, developers, and architects in conceptualizing and development of software programs and applications.
・ Defect Triage – Build and lead a team to quickly identify defects found during the software development and quality assurance cycles, to assign to the correct teams for timely resolution.
・Liaise and mentor other technical staff to lend expertise toward driving solutions.
・Design, run and monitor software tests on new and existing systems for the purposes of correcting errors, isolating areas for improvement, and general debugging.
・Lead the documentation of system business requirements, technical requirements, specifications, and test cases on a project-by-project basis in collaboration with internal users and departments.
・Support Release Management and Change Control processes along with other UPR Compliance Initiatives.
・Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
・Perform other duties as assigned.

【REQUIREMENTS】

LANGUAGE: Ability to use both Japanese and English in business is desirable
・Japanese_Advanced High and above_Professional working proficiency
・English_Advanced High and above_Professional working proficiency

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

EDUCATION: Bachelor degree or equivalent work experience desired in one or more of the following fields: Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology.

EXPERIENCE: 7+ years equivalent work experience. Experience preferred in software development in small-large sized projects with small to large sized teams. Conflict resolution, debugging, triaging, troubleshooting and problem-solving techniques required. Good presentation, facilitation, communication, and negotiation skills required.

・Must have: NodeJS, TypeScript, CouchDB (NoSQL database)
・Nice to have: Docker, Kubernetes, Gitlab, Redis, Kafka
・Experience leading enterprise engineering projects or teams is a plus. Self-starter with the ability to manage a broad workload and accommodate change with a proven ability to deliver results.
・Proven ability to be a technical lead and assist in the technical growth of other Team Members and operate as the technical expert for multiple applications.
・Very highly developed written and verbal communication skills (including the ability to clearly articulate technical concepts to a non-technical audience)
・Adaptability — a fast learner with a willingness to build solutions using tools to which you may have had little previous exposure.
・Empathy—the innate ability to understand the challenges faced by our customers, and the drive to resolve them.
・Demonstrated ability to produce high quality technical documentation.
・Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity.
・Experience with large scale enterprise system development and integration.
・Experience with Agile, Scrum, and Scaled Agile Framework a plus.

 【Selection process】

・CV screening
・2-3 interviews (in both Japanese and English)
・Reference Check

【Working hours】

9:00-17:45 (actual work 7 hours 45 minutes)
*Flexible work, no core time

【Holiday】

120 days off per year (average 10 days per month)

【LIFE at USJ】

Please see below for welfare benefits for working at Universal Studios Japan.
https://recruit.usj.co.jp/career/life/perksbenefits.html