QA Manager

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About Macromill

Macromill is a leading company in online and marketing research. Through survey data and consumer data collected via digital platforms, we help companies gain a deeper understanding of consumers and make better business decisions.

We are currently transforming our systems and products to support the next stage of our growth. By leveraging cloud-native architectures, AI, and a global development organization, we are building the next generation of marketing research platforms.

About the Engineering Organization

Our engineering organization focuses on four key themes:

• Product Ownership
• Domain Knowledge
• AI-Powered Engineering
• Global Engineering

Our goal is to evolve beyond simply developing software and become a product engineering organization that creates meaningful business impact.

Within this organization, QA is not just about testing products at the end of the development cycle. Our QA organization is involved from the early stages of product development and builds processes and practices that enable the entire team to continuously improve quality.

As a QA Manager, you will lead the QA team and work closely with Engineering Managers, Product Managers, engineers, and other stakeholders to improve both product quality and the overall development process.

Responsibilities

Lead the QA Organization

• Set goals, manage progress, and drive continuous improvement across the QA team.
• Define QA strategies and quality objectives based on product and organizational needs.
  Standardize and improve QA and testing processes.
• Identify quality challenges across multiple products and development teams and drive improvements.

Drive Product Quality

• Collaborate with Product Managers, Engineering Managers, engineers, and other stakeholders to improve product quality.
• Promote shift-left practices to identify quality risks early in the development lifecycle, including during requirements definition and design.
• Analyze defects and incidents and drive preventive actions and continuous improvement.
• Make quality risks associated with products and releases visible and communicate them clearly to stakeholders.

Drive Test Automation and Continuous Quality Assurance

• Define and promote test automation strategies.
• Collaborate with engineers to integrate automated testing into development processes and CI/CD pipelines.
• Establish an appropriate balance between manual and automated testing.
• Continuously improve test reliability, execution speed, and maintainability.

Evolve QA Through AI

• Use AI development tools and generative AI to improve the efficiency of test design, test case creation, analysis, and other QA activities.
• Improve and automate QA processes through AI.
• Evaluate and introduce new QA technologies and tools.
• Continuously evolve QA roles and processes for an AI-driven development environment.

Develop QA Team Members

• Conduct 1-on-1s, provide feedback, and perform evaluations.
• Support the career development of QA engineers.
• Create opportunities for team members to develop their expertise and grow professionally.
• Build a psychologically safe team environment that encourages continuous learning.
  Improve the Organization.

Recruit and onboard QA talent.

• Continuously improve the roles and responsibilities of the QA organization.
• Foster a strong quality culture across the engineering organization.
• Drive quality improvement initiatives across teams and products.

Promote Global Development

• Collaborate with development teams in Japan and overseas.
• Work effectively with team members from diverse backgrounds.
• Improve QA processes and quality standards across our global development organization.

Why This Role Is Exciting

Shape and Evolve the QA Organization
Rather than simply operating an established testing process, you will have the opportunity to improve how QA works across its roles, processes, automation, and organizational structure.

Influence Quality Across the Entire Product Development Lifecycle
You will work beyond the traditional QA phase and contribute to quality throughout the entire product lifecycle—from requirements and design through development, release, and operations.

Build the Future of QA in the AI Era
We actively use AI development tools and generative AI not only to improve the efficiency of traditional QA processes, but also to explore and implement new approaches to quality assurance designed for AI-driven software development.

Work in a Global Engineering Organization
You will work with team members in Japan and overseas, collaborating with people from diverse backgrounds to continuously improve product quality.

 Application Qualifications

Minimum Qualifications

QA and Quality Assurance

• Hands-on experience in QA and software testing for Web services or software products
• Knowledge and experience across the QA lifecycle, including test planning, test design, test execution, and defect analysis.
• Experience identifying product quality issues and driving improvements.
• Knowledge of or hands-on experience with test automation.

QA Management

• Experience managing a QA team or software development team.
• Experience evaluating, developing, and supporting the career growth of team members.
• Experience improving QA processes at the team or organizational level.

Product Development

• Experience working in QA within an agile development environment.
• Experience collaborating with engineers, Product Managers, and other stakeholders to drive product development.

AI

• Strong interest in applying AI development tools and generative AI to software development and QA.
• Motivation to continuously improve QA and development productivity through AI.
  Communication

Ability to work effectively in Japanese.

• Comfortable communicating in English and able to proactively engage with English-speaking team members. Fluency is not required; we value a proactive attitude toward building relationships and getting work done in English.

Preferred Qualifications

• Experience building a QA organization or leading organizational transformation.
• Experience leading QA across multiple products or development teams.
• Experience designing, implementing, and operating test automation.
• Experience integrating automated testing into CI/CD pipelines.
• Experience with non-functional testing, such as performance and security testing.
• Experience defining, visualizing, and improving quality metrics.
• Experience communicating in English in a professional environment, including meetings, chat, and documentation.
• Experience in QA or management within a global development organization.

Who are we looking for

• Someone who believes that quality is a shared responsibility of the entire product team, not just the QA team.
• Someone who sees QA as more than test execution and is motivated to improve the entire product development process.
• Someone who supports the growth of individual team members while maximizing the performance of the team as a whole.
• Someone who can collaborate effectively with engineers, Product Managers, and people in other roles to solve problems.
• Someone who actively embraces AI and is eager to explore new approaches to QA.
• Someone who does not see quality and development speed as opposing goals, but continuously seeks ways to improve both.
• Someone who embraces change and can lead improvements across the QA organization and development processes.