Client Services Associate (Night-Shift 5PM - 2AM)

Share Knowledge, Empower the World

Arches is a global platform for expert knowledge, strategic solutions, and talent, with a particular strength in Asia. We connect people and insights to help organizations make better decisions and drive real impact. At Arches, titles don't drive us, purpose does. We empower ambitious professionals to grow fast and work globally with the flexibility to thrive in their own way.

Since 2019, we’ve grown 6× to become a global knowledge platform connecting 160,000+ experts across industries. With offices in 8 cities and a team of ambitious professionals from 15+ nationalities, we help the world’s top consulting firms, investors, and Fortune 500 companies make smarter decisions.

Backed by $6M+ funding and cutting-edge technology, we’re scaling faster than ever — and there’s space for bold talent to grow with us.

Learn more about us: Arches on LinkedIn

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages ​​​​​​​​​​​​​​​​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

As a Client Services Associate (Expert Matching Team) , you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.

RESPONSIBILITIES

Project Understanding and Ideal Expert Profile Identification

• Gain a thorough understanding of client project needs based on main topics and client characteristics.
• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus)

• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
• Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.

REQUIREMENTS

Background

• Undergraduate degree
• 1-3 years of professional experience in sales, recruitment, client service, or related fields
• Fluency in English (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC
• Additional language skills are a plus!

Competencies

• Adaptability in a fast-paced environment
• Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.
• R e sults-focused – Consistently track, measure, and improve to meet and exceed goals.
• Problem-solving minds – Skilled at identifying and addressing gaps between goals and outcomes.
• Collaborative approach – Open to seeking support and working with the team to achieve the best results.

WORKING HOURS

• Working hours: 5:00 PM - 2:00 AM (Indochina Time, GMT+7)
• 5 Working Days per Week: Monday to Friday.

BENEFITS

Compensation & Benefits

• Competitive earnings – Base salary of $800 - $1,200, plus 130% international shift allowance and performance bonuses of up to $900/month.
• Annual Bonus – 1-month gross salary
• Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
• Private Medical Insurance – Includes dental coverage
• Self-learning Budget – Up to $1000 per year
• Unique opportunities – Be part of the founding team to develop our next global office in South America.

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Build a network with C-level partners in the US and Europe while advancing your career at a $5M-funded startup.
• Multinational Environment – ​​​​​​​​​​​​​​​​​Collaborate with a diverse team from 12+ countries speaking 16+ languages ​​​​​​​​​​​​​​​and work with experts from various cultural backgrounds.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
• Flexible Work Arrangements – Hybrid and fully remote options.

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!