Client Relationship Manager

Share Knowledge, Empower the World

Arches is Asia's premier expert network, connecting leading consulting, investment firms and Fortune 500 companies with the expertise they need to make informed decisions. We currently have offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh.

Since 2019, we've grown to 250+ professionals across Asia (and aiming to double our operation in 2025), secured $6M in funding, and built a network of 158,000+ experts serving the world's most prestigious firms.

Arches is Asia's leading expert network, providing decision-making expertise to leading consulting firms, investment firms, and Fortune 500 companies, with offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh City.

Since its founding in 2019, the company has grown to over 170 professionals across Asia, with the goal of doubling its size by 2025. To date, the company has raised $6 million in funding and built a network of over 158,000 professionals, serving some of the world's most prestigious companies.

Learn more about us: Arches on LinkedIn

ROLE OVERVIEW

We're looking for a Client Relationship Manager to represent Arches across Southeast Asia. In this unique role, you'll help us strengthen relationships with our clients through in-person interactions - from coffee chats and business lunches to dinners, meetings, and networking events. 

This position is ideal for someone who enjoys traveling, meeting new people, and creating meaningful connections. Your presence will help position Arches as a trusted and preferred partner in the eyes of our clients.

RESPONSIBILITIES

Sales Activation Activities

• Lead & client research: Study company background, industry trends, and client profiles to understand their needs and priorities before the trip.
• Meeting preparation:  
  • Coordinate with the internal sales team to confirm agenda, meeting objectives, and logistics.
  • Review previous client interactions, notes, and proposals to ensure continuity.
• Post-meeting follow-up:
  • Summarize meeting notes and share internally for next steps.
  • Support maintaining in good client relationships and ensuring timely follow-up.

Business Trip Activities

• Participate in client coffee chats, lunches, dinners, and networking events across Southeast Asia as a professional and approachable representative of Arches.
• Act as the “familiar face” of Arches, ensuring clients feel comfortable, valued, and well-connected with our team.
• Build strong rapport and foster trust, developing long-term relationships that go beyond transactions, positioning Arches as a trusted partner and top vendor in the region.
• Convert non-users to users: Approach meetings with a proactive mindset to engage non-users and effectively convert them into active users of Arches.

REQUIREMENT

• 4+ years of experience in B2B Sales , preferably within professional services, consulting, or expert networks.
• Proven track record of success in both strategic sales planning and hands-on execution.
• Ability and willingness to travel frequently for in-person client meetings.
• Strong experience in performance management, including KPI development and tracking.
• Demonstrated excellence in B2B sales, client relationship management, and account growth.
• Exceptional presentation, communication, and negotiation skills with a strong commercial mindset.

COMPENSATION & BENEFITS

• Competitive salary base with performance-based annual review.
• Compensation covers all duties and working hours outlined in the “Responsibilities” section above.
• Travel, accommodation, and meal expenses (eg, dinner, coffee, lunch) are reimbursable according to the company's expense policy and are not included in the base salary.
• Quarterly performance incentives based on individual and team results.

Additional Benefits

• Opportunity to travel across Southeast Asia and expand your professional network.
• Work closely with high-performing teams, supporting leading consulting firms and business decision-makers across the region.