Client Solutions Associate/Client Services Associate (Japanese Speaker)

Share Knowledge, Empower the World

Arches is Asia's premier expert network, connecting leading consulting, investment firms and Fortune 500 companies with the expertise they need to make informed decisions. We currently have offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh.

Since 2019, we've grown to 250+ professionals across Asia (and aiming to double our operation in 2025), secured $6M in funding, and built a network of 158,000+ experts serving the world's most prestigious firms.

Arches is Asia's leading expert network, providing decision-making expertise to leading consulting firms, investment firms, and Fortune 500 companies, with offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh City.

Since its founding in 2019, the company has grown to over 170 professionals across Asia, with the goal of doubling its size by 2025. To date, the company has raised $6 million in funding and built a network of over 158,000 professionals, serving some of the world's most prestigious companies.

Learn more about us: Arches on LinkedIn

(English Version below)

事業概要 (Business Overview)

・知識共有を軸とした多様なサービス展開

アーチーズは、専門家と企業をマッチングし、1対1のインタビューを通じて業界知見を迅速に収集できる「エキスパートマッチング」、インタビュー内容の文字起こしを閲覧できる「ナレッジバンク」、リサーチやレポート作成を伴う「エキスパートソリューション」など、知見に基づいた意思決定支援サービスを展開しています。

・アジアを中心としたグローバルなネットワーク構築

「Share Knowledge, Empower Asia」を掲げ、東京本社をはじめシンガポール、ホーチミン、上海、タシュケントなどに拠点を展開。各地域の専門家ネットワークを活かし、現地市場への参入や調査を効果的に支援しています。

・高度人材に特化した採用支援

投資ファンド、コンサルティングファーム、スタートアップ企業を中心に、即戦力となる人材を紹介する「タレント・サーチ」サービスも提供。企業の成長を知見と人材の両面からサポートしています。

業務詳細 (Responsibilities)

・エキスパートのマッチング・リクルーティング

私たちは、自社のデータベースや各種ITツール、幅広いネットワークを活用し、クライアントのニーズに合った専門家（エキスパート）を国内外からリサーチ・選定します。見つけたエキスパートには、Archesが大切にしている「知識をシェアする」という考え方や、具体的なプロジェクトの内容をご説明し、協力にご同意いただいた上で、企業とのインタビューをセッティングします。

・企業成長にむけた組織づくり

現在、事業拡大と東京オフィスの立ち上げを進めているフェーズにあり、個人の成果が会社の成長に直結します。社員一人ひとりが組織づくりにも積極的に関われる環境です。

求める経験・スキル (Requirements)

必須（MUST）

経験不問

歓迎（WANT）

• 法人営業経験（週次/月次での数値目標を追ったご経験）
• 英語力（日常会話～ビジネス使用レベル）
• コミュニケーション能力
• 高い成長意欲（枠にとらわれずに個の力をつけたいと考えている方）
• 自主性と責任感（与えられた仕事や結果にオーナーシップとコミットメントを持てる方）
• ※ご経験やご志向に合わせて、別ポジションをご提案させていただく場合がございます

このポジションを通じて得られるもの (Benefits)

• ビジネスプロフェッショナルとしての基礎スキル
• 自身の業務範囲内を超えてチーム全体へのオーナシップ
• リサーチ力、多様な業界知識、交渉力
• 世界中のエキスパートとのネットワーク
• ビジネス英語力
• グローバルマインドセット

社員インタビュー (Employee Interview)

青木宏太／EM アカウントマネージャー

年間1000人の転職に関わってきたPMが、自分のキャリアをArchesにフルベットした理由とは⁉️

CEO加藤 Youtube 出演動画
【波乱万丈】元住商加藤さん2年ぶりの登場！花形部署で大損→コンサルの海外プロジェクトで四面楚歌・・・現在は起業→累計3億円調達！？最後には熱いメッセージも！

【故郷をめぐる】まさかの受験失敗、クビ覚悟で不正と戦ったコンサル時代。注目の経営者ルーツに迫る。
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English Version

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

As a Client Service Associate (Expert Matching Team) , you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.

RESPONSIBILITIES

Project Understanding and Ideal Expert Profile Identification

• Gain a thorough understanding of client project needs based on main topics and client characteristics.
• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus)

• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
• Manage scheduling for client-expert interviews and building relationships with experts for future collaborations.

REQUIREMENTS

Background

• Undergraduate degree
• 0-3 years of professional experience in sales, recruitment, client service, or related
• Native Japanese (English is a plus!) – Able to communicate confidently with a diverse network of experts across APAC
• Additional language skills are a plus!

Competencies

• Adaptability in a fast-paced environment
• Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.
• Results-focused – Consistently track, measure, and improve to meet and exceed goals.
• Problem-solving mindset – Skilled at identifying and addressing gaps between goals and outcomes.
• Collaborative approach – Open to seeking support and working with the team to achieve the best results.

Working Location

• Fully based in Ho Chi Minh City, Vietnam , with relocation support covering visa, flights, and accommodations.

BENEFITS

Compensation & Benefits

• Competitive base salary with performance reviews every 6 months
• Monthly performance-based incentive up to $900
• Annual Bonus – 1-month gross salary
• Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
• Private Medical Insurance – Includes dental coverage
• Self-learning Budget – Up to $1000 per year
• Relocation Support (Visa, flights, accommodation)

Career Growth

• Rapid Career Advancement – Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
• Flexible Work Arrangements

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is to all, and you can be a driving force in this transformation. Join our team of passionate professionals, by visionary investors backed, and make your mark on the accessible global stage!