Account Manager (Bogota Office)

Share Knowledge, Empower the World

Arches is a global platform for expert knowledge, strategic solutions, and talent, with a particular strength in Asia. We connect people and insights to help organizations make better decisions and drive real impact. At Arches, titles don’t drive us, purpose does. We empower ambitious professionals to grow fast and work globally with the flexibility to thrive in their own way.

Since 2019, we’ve grown to become a global knowledge platform connecting 200,000+ experts across industries. With offices in 8 cities and a team of ambitious professionals from 15+ nationalities, we help the world’s top consulting firms, investors, and Fortune 500 companies make smarter decisions.

Backed by $6M+ funding and cutting-edge technology, we’re scaling faster than ever and there’s space for bold talent to grow with us.

Arches was certified as:

• Winner of the LinkedIn Impact Awards 2026
• Great Place to Work® Japan 2026
• One of Japan’s fastest-growing companies (KUSABI Award 2025)

Learn more about us: Arches on LinkedIn

Arches is a global knowledge platform that accelerates businesses by sharing the intangible assets of "knowledge and experience" from experts around the world. By connecting people and knowledge, we support better decision-making and the creation of true impact for companies. What drives Arches is purpose, not titles. We provide an environment where ambitious individuals can grow globally in their own style.
Since our founding in 2019, we have evolved into a global knowledge platform connecting more than 200,000 experts across industries. With offices in 8 cities and a team of members from more than 15 nationalities, we support the decision-making of world-class consulting firms, investors, and Fortune 500 companies. With
more than $6 million in funding and cutting-edge technology as our foundation, we are growing at an unprecedented pace. Here you will find a field where talented individuals who are not afraid of challenges can grow together.

• LinkedIn Impact Awards 2026
• Great Place to Work® Japan 2026: Selected as a "Company with a Great Work Environment".
• KUSABI Award 2025 Winner — Received the "Business Growth Award"

ABOUT THE ROLE

• Location: Bogotá, Colombia
• Employment Type: Full-Time | On-Site/Hybrid
• Compensation: Competitive Base Salary + Variable Incentive Bonus + Executive Benefits

As Arches rapidly expands its regional footprint in North America, we are seeking an Account Manager, US Clients to join our founding operational team in Bogotá.

In this commercial and client-centric role, you will directly own a portfolio of high-value US client accounts across strategy consulting firms, investment funds, and corporate strategy teams. You will serve as the primary commercial bridge—understanding your clients' unique research needs, ensuring flawless execution alongside our local Client Solutions team, and proactively expanding our account footprint.

KEY RESPONSIBILITIES

Client Relationship Management & Growth

• Own Account Portfolios: Serve as the trusted primary contact for key users, project leads, and decision-makers across assigned US client accounts.
• Drive Retention & Expansion: Monitor account activity to identify upsell opportunities, reactivate dormant users, expand usage across departments, and introduce new Arches solutions.
• Lead Business Reviews: Conduct regular client check-ins, performance reviews, and feedback sessions to build long-term enterprise loyalty.

Operational Delivery & Cross-Team Alignment

• Translate Client Needs: Understand complex incoming research requests, clarify priorities, and establish clear delivery expectations.
• Partner with Client Solutions: Collaborate closely with Project Managers and Client Solutions Specialists in Bogotá to turn client briefs into successful expert engagements.
• Risk Mitigation: Proactively identify and resolve service delivery issues, ensuring clear and transparent communication when timelines are at risk.

Commercial Discipline & Pipeline Management

• Account Planning: Maintain accurate account plans, client activity records, revenue forecasts, and opportunity pipelines within our CRM.
• Compliance: Ensure all engagement activity strictly adheres to client-specific compliance rules and Arches global compliance standards.
• Feedback Loop: Gather and share client insights with internal sales, operations, and product teams to drive continuous service improvement.

WHAT SUCCESS LOOKS LIKE

• Target Achievement: Assigned US accounts consistently hit or exceed revenue, user activation, and portfolio expansion targets.
• Client Satisfaction: Clients experience clear communication, high responsiveness, and consistently exceptional service quality.
• Account Health: Active user numbers expand within accounts, with accurate forecasting and clear visibility into pipeline growth.
• Proactive Problem Solving: Delivery bottlenecks are spotted early, taken ownership of, and resolved smoothly.

QUALIFICATIONS

Required

• Experience: 3+ years of B2B account management, client success, professional services, or commercial client-facing experience.
• Track Record: Proven ability to retain, manage, and measurably grow enterprise client relationships over time.
• Commercial Acumen: Strong business judgment and confidence engaging with senior decision-makers in high-stakes environments.
• English Proficiency: Native or Fluent English (written and spoken) is required. You can confidently lead a US client call and write crisp, professional executive emails independently.
• Data & CRM Skills: Organized and detail-oriented with practical experience using CRMs and performance data to prioritize daily account strategy.
• Education: Bachelor’s degree or equivalent practical experience.

Preferred (Nice to Have)

• Experience in the Expert Network Services (ENS) , management consulting, executive search, market research, SaaS, or financial services industries.
• Direct experience supporting US consulting firms, private equity funds, or corporate strategy teams.
• Comfort collaborating across international teams, cultures, and time zones.

WHAT WE OFFER

Executive Compensation

• Competitive Base Salary with performance-based annual skills increases.
• Annual Performance Bonus tied to business results.
• 13th Month Salary.
• Potential for participation equity for exceptional performers.

Comprehensive Benefits

• 15 days of annual leave + 18 public holidays + additional paid leave for significant life events.
• 8 days of sick leave.
• Executive Self-development Budget.

CAREER TRAJECTORY

This role positions you for executive advancement as we scale our Americas operations. Potential growth paths include:

• Head of Sales Americas.
• Head of Growth.
• Other C-suite opportunities as we expand.

Join us in democratizing expertise and building the future of knowledge access. As a founding leader in our Bogota office, you'll help shape not just a regional hub, but the future of our global organization.