Global Expert Network Associate/Client Services Associate

Share Knowledge, Empower the World

Arches is Asia's premier expert network, connecting leading consulting, investment firms and Fortune 500 companies with the expertise they need to make informed decisions. We currently have offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh.

Since 2019, we've grown to 250+ professionals across Asia (and aiming to double our operation in 2025), secured $6M in funding, and built a network of 158,000+ experts serving the world's most prestigious firms.

Arches is Asia's leading expert network, providing decision-making expertise to leading consulting firms, investment firms, and Fortune 500 companies, with offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh City.

Since its founding in 2019, the company has grown to over 170 professionals across Asia, with the goal of doubling its size by 2025. To date, the company has raised $6 million in funding and built a network of over 158,000 professionals, serving some of the world's most prestigious companies.

Learn more about us: Arches on LinkedIn

ROLE OVERVIEW

As a Client Services Associate in our Colombia office, you'll be connecting US clients with the expertise they need. Your main focus will be finding and engaging with the right experts for each project.

WHAT YOU'LL DO

Project Understanding and Ideal Expert Profile Identification

• Gain a thorough understanding of client project needs based on main topics and client characteristics.
• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus)

• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
• Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.

WHAT YOU'LL NEED

• Fluent English and Spanish (written and spoken).
• Strong communication skills - you'll be talking with senior professionals daily.
• Good attention to detail - getting the right expert match is crucial.
• Bachelor's degree.
• 0-2 years of work experience.
• Comfortable working with US clients (early morning meetings may be required).
• Experience with LinkedIn and basic research tools.

WHY JOIN US?

• Be part of our growth story - help build our Americas hub from the ground up.
• Work with prestigious clients and learn about different industries.
• Clear path to advance your career as we expand.
• Competitive salary and benefits.
• Regular training and support from our experienced global team.
• International work environment.

BENEFITS

Compensation & Benefits

• Competitive Base Salary with performance reviews every 6 months.
• 13th Month Salary.
• Monthly Performance-based Incentive up to $500.
• Annual Bonus – 1-month gross salary.
• Paid Leave – 15 days of annual leave, in addition to 18 public holidays, plus additional paid leave for significant life events and 8 days of sick leave.
• Self-learning Budget – up to $1000 per year.
• Provided laptops and workstations.

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.)
• Team Engagement Support – Up to $30 per quarter.

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!