Senior Human Resources Administrator

Share Knowledge, Empower the World

Arches is a global platform for expert knowledge, strategic solutions, and talent, with a particular strength in Asia. We connect people and insights to help organizations make better decisions and drive real impact. At Arches, titles don't drive us, purpose does. We empower ambitious professionals to grow fast and work globally with the flexibility to thrive in their own way.

Since 2019, we’ve grown 6× to become a global knowledge platform connecting 160,000+ experts across industries. With offices in 8 cities and a team of ambitious professionals from 15+ nationalities, we help the world’s top consulting firms, investors, and Fortune 500 companies make smarter decisions.

Backed by $6M+ funding and cutting-edge technology, we’re scaling faster than ever — and there’s space for bold talent to grow with us.

Learn more about us: Arches on LinkedIn

ROLE OVERVIEW

The Global Senior Human Resources Administrator (Senior Admin) is responsible for overseeing the full scope of local HR and administrative functions, with a strong emphasis on C&B compliance, labor relations, and expatriate support across the Vietnam office and providing administrative support to smaller regional offices.

RESPONSIBILITIES

1. Compensation & Benefits / Payroll Management

• Payroll Administration:
  • Collect, verify, and process monthly payroll inputs (attendance, commissions, deductions, etc.) for staff in Vietnam and minor regional offices (<10 members).
  • Liaise with vendors and Accounting to ensure timely, accurate monthly payroll processing.
• Statutory Compliance (SHUI & PIT):
  • Manage all procedures for Social Insurance, Health Insurance, and Unemployment Insurance (SHUI) and ensure compliance.
  • Coordinate with third-party vendors for quarterly PIT declarations and manage the annual PIT finalization for all eligible staff.

2. Labor Relations & Policy Compliance

• Contract and Personnel File Management:
  • Draft, issue, and manage all employment contracts (new hires, renewals, amendments).
  • Maintain secure, confidential, and up-to-date employee personnel files (hard copy and digital).
• Regulatory & Policy Support:
  • Prepare and submit all required periodic labor reports to local government authorities.
  • Assist HR in localizing and implementing global policies, and facilitate internal communication on policy compliance.

3. Expatriate Administration

• Initiate, track, and manage all procedures for obtaining, renewing, and canceling Visa and Work Permits for expats.
• Supervise junior staff on execution and liaise with government/legal agencies to ensure all documentation is up to date.
• Coordinate the full cycle of expat accommodation, including sourcing properties, lease negotiation, setup, and ongoing maintenance.

4. Office and Administrative Supervision (Admin Manager Pipeline):

• Supervise junior admin staff, delegating tasks for office maintenance, supplies, travel, and general administrative support.
• Oversee overall office management, proactively ensuring a safe, smooth, functional, and productive working environment.

REQUIREMENTS

Essential Qualifications

• Minimum of 4 years of experience in an HR Administration or Admin role, with practical knowledge and expertise on C&B/Payroll management in Vietnam.
• Required expert knowledge of Vietnamese Labor Law, SHUI, PIT, and required labor reporting to local authorities.
• Proven experience managing Work Permit and Visa procedures for expatriate staff.
• Fluency in both Vietnamese and English (written and spoken).
• Prior experience managing a small team or supporting multiple small entities or regional offices is a plus.
• Bachelor's degree, preferably in HR, Business Administration, Accounting, Law, or a related field.

Key Attributes

• Exceptional attention to detail and meticulous accuracy in sensitive handling data.
• Strong communication skills for liaising with staff, external vendors, and government bodies.
• Absolute discretion and high adaptability are essential in a fast-paced, regulated environment.
• Strong problem-solving abilities and a customer service mindset for resolving employee and operational issues.

BENEFITS

Compensation & Benefits

• Competitive base salary with performance reviews every year
• Annual Bonus – 1-month gross salary
• Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
• Private Medical Insurance
• Self-learning Budget – Up to $1000 per year

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.)
• Flexible Work Arrangements

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!