Client Solutions Manager

Share Knowledge, Empower the World

Arches is Asia's premier expert network, connecting leading consulting, investment firms and Fortune 500 companies with the expertise they need to make informed decisions. We currently have offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh.

Since 2019, we've grown to 250+ professionals across Asia (and aiming to double our operation in 2025), secured $6M in funding, and built a network of 158,000+ experts serving the world's most prestigious firms.

Arches is Asia's leading expert network, providing decision-making expertise to leading consulting firms, investment firms, and Fortune 500 companies, with offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh City.

Since its founding in 2019, the company has grown to over 170 professionals across Asia, with the goal of doubling its size by 2025. To date, the company has raised $6 million in funding and built a network of over 158,000 professionals, serving some of the world's most prestigious companies.

Learn more about us: Arches on LinkedIn

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages ​​​​​​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

Are you a passionate startup enthusiast who thrives in a fast-paced environment? As a Client Solution Manager at Arches, you'll bridge clients globally with APAC's leading experts, delivering strategic insights that fuel impactful decisions.

RESPONSIBILITIES

Account Growth:

• Proactively engage with clients and drive account growth by identifying new opportunities.

Project Delivery:

• Lead end-to-end project management, from new project intake to profit and loss management.
• Supervise daily team workflow, provide constructive feedback, and foster a culture of excellence to meet all business goals.

Compliance & Collaboration

•  Ensure all client compliance protocols are met while collaborating across time zones to guarantee smooth handoffs.

Team Management and Corporate tasks

• Embrace a role where leadership meets action, motivate and guide teams with clear direction and feedback, helping them grow, work well together, and achieve goals. 
• Actively engaging in building a positive working environment, promoting company values ​​​​​and culture, and supporting company growth.

QUALIFICATIONS

Required Experience

• 4+ years of progressive experience in the Expert Network Industry, with at least 2 years in a senior, client-facing role.
  • A background in B2B sales, consulting, research, or recruitment services is also highly valued.
• Proven track record of leading and growing teams.
• Bachelor’s or Master’s degree in Business, Economics, or a related field.
• Advanced English proficiency and strong professional communication skills.
• Proven ability to manage client relationships and complex communication threads between clients and experts.
• KPI-driven and data-oriented mindset, with high attention to detail and a strong sense of urgency.

Preferred Qualifications

• Prior exposure to international clients in the consulting or financial services sectors.
  A track record of supporting revenue growth or client retention initiatives.
  Proficiency in an additional language (a plus, but not required).

Working Location: Ho Chi Minh City, Vietnam — with full relocation support (flights, accommodations, visa, and work permit). 

PERKS AND BENEFITS

At Arches, we believe in clear communication about your benefits, actively improving with your feedback, and providing accessible HR support.

Here Are Some Of What To Expect:

Salary & Allowances

• Compensation & Benefits:
  • Competitive Base Salary with performance-based annual skills increases.
  • Quarterly performance bonuses.
  • 13th-month salary.
• Paid Leave – 14 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
• Insurance – Private medical insurance (including dental).
• Self-learning budget – Up to $1500 per year

Career Growth

• Rapid Career Advancement: Solve challenging problems for exciting startups and accelerate your career with swift promotions and a direct path to leadership.
• High-Caliber Network: Build an unparalleled network by collaborating with and learning from industry leaders at top consulting and investment firms.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
• Flexible Work Arrangements

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!