Client Services Manager (Night Shift 5PM - 2AM)

WHO WE ARE

Arches is Asia's fastest-growing expert knowledge-sharing platform, providing specialized insights to businesses investing in the Asian market. With a team fluent in the languages ​​of the Asia-Pacific region and unmatched recruitment capabilities, we source experts from any industry or niche to support our clients' needs.

With 250+ partners, a network of over 120,000 experts, and 10,000+ interviews conducted, we're expanding globally in 2024—doubling our team to extend our reach and impact!

Learn more about us: Arches on LinkedIn

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages ​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

Are you a passionate startup enthusiast who thrives in a fast-paced environment? As a Client Services Manager at Arches, you'll connect clients globally with APAC's leading experts, delivering strategic insights that fuel impactful decisions.

RESPONSIBILITIES

Growing Client Portfolio

• Work closely with the Sales Department to proactively activate clients in our company database.

Delivering Expert Matching Solutions

• Understand client needs within the consulting and investment landscape, ensuring Arches delivers exceptional service at every stage.
• Handle all aspects of client requests, from project scope adjustments to profit and loss management, expert scheduling, follow-ups, and new project intake.
• Stay informed about and adhere to any bespoke compliance protocols our clients require, fostering a trusted and secure environment for all.
• Proactively collaborate with colleagues across time zones to ensure smooth handoffs for critical client requests.

Team Management and Corporate Tasks
Embrace a role where leadership meets action, driving projects to new heights and shaping a culture of success to achieve business goals.

• Lead & Motivate: Spearhead project teams with infectious motivation, guiding them to exceed their goals.
• Connect & Grow: Engage in daily catch-ups and monthly deep dives with team members, fostering growth and cohesion.
• Guide & Improve: Provide timely, constructive feedback, nurturing team development and excellence.
• Actively engage in building a positive working environment, promoting company values ​​​​​​​​​​​​​​​and culture, and supporting company growth.

QUALIFICATIONS

• Working Experience: 2-5 years in the Expert Network Service (ENS) industry or similar fields, with a focus on working closely with clients from consulting and investment firms.
• Education: Bachelor's or Master's degree in Business, Economics, or a related field, demonstrating a solid foundation in business principles.
• Language Proficiency: Advanced English language skills, with the ability to communicate effectively with a diverse range of experts from APAC, the US, and Europe.
• Advanced Professional Communication: Skilled at condensing complex information into clear emails while maintaining impeccable customer service, even under pressure. This ensures seamless project transitions through effective communication across all levels (consultants, experts,
• Professional Expertise: Experience managing client relationships within consulting firms or the expert network industry. Result Orientation: KPI-driven and data-oriented approach fueled by a hunger for growth and a relentless sense of urgency.
• Growth Mindset: Highly adaptable and a continuous learner with a curious and open mind.
• Attention to Detail: Strong ability to manage complex communication threads and schedules between clients and experts.

WORKING HOURS

• Working Hours: 5 PM - 2 AM (UTC +7) → 9 AM - 5 PM (UTC -1).
• 5 Working Days per Week: Monday to Friday.

WORKING LOCATION

• During Probation: Based in Ho Chi Minh City, Vietnam for the first 3 months, with relocation support covering visa, flights, and accommodations.
• After Probation: Hybrid working arrangement or Fully remote based on discussion.

PERKS AND BENEFITS

At Arches, we believe in clear communication about your benefits, actively improving with your feedback, and providing accessible HR support.

Here Are Some Of What To Expect:

Salary & Allowances

• Compensation & Benefits: Competitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
  • Quarterly performance bonuses.
  • 13th month salary.
• Paid Leave – 14 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
• Private Medical Insurance – Includes dental coverage
• Self-learning budget – Up to $1500 per year
• Unique opportunities – Be part of the founding team to develop our next global office in South America.

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Build a network with C-level partners in the US and Europe while advancing your career at a $5M-funded startup.
• Multinational Environment – ​​​​​​Collaborate with a diverse team from 12+ countries speaking 16+ languages ​​​​​​and work with experts from various cultural backgrounds.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
• Flexible Work Arrangements – Hybrid and fully remote options.

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!