Client Services Associate (Tagalog & English Speaker)

WHO WE ARE

Arches is Asia's fastest-growing expert knowledge-sharing platform, providing specialized insights to businesses investing in the Asian market. With a team fluent in the languages ​​of the Asia-Pacific region and unmatched recruitment capabilities, we source experts from any industry or niche to support our clients' needs.

With 250+ partners, a network of over 120,000 experts, and 10,000+ interviews conducted, we're expanding globally in 2024—doubling our team to extend our reach and impact!

Learn more about us: Arches on LinkedIn

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

As a Client Services Associate (Expert Matching Team) , you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.

RESPONSIBILITIES

Project Understanding and Ideal Expert Profile Identification

• Gain a thorough understanding of client project needs based on main topics and client characteristics.
• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus)

• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
• Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.

REQUIREMENTS

Background

• Undergraduate degree
• 0-3 years of professional experience in sales, recruitment, client service, or related fields
• Fluency in Tagalog and English  (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC
• Additional language skills are a plus!

Competencies

• Adaptability in a fast-paced environment
• Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.
• Results-focused – Consistently track, measure, and improve to meet and exceed goals.
• Problem-solving mindset – Skilled at identifying and addressing gaps between goals and outcomes.
• Collaborative approach – Open to seeking support and working with the team to achieve the best results.

Working Location

• During probation: Based in Ho Chi Minh City, Vietnam for the first 3 months with relocation support covering visa, flights, and accommodations.
• After probation: Hybrid work arrangement between Vietnam and your home country.

BENEFITS

Compensation & Benefits

• Competitive base salary with performance reviews every 6 months
• Monthly performance-based incentive up to $900
• Annual Bonus – 1-month gross salary
• Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
• Private Medical Insurance – Includes dental coverage
• Self-learning Budget – Up to $1000 per year
• Relocation Support (Visa, flights, accommodation)

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
• Flexible Work Arrangements

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!