Client Success Manager (Thai Speaker)

Under the mission of "Share Intelligence, Empower Asia," Arches provides a knowledge sharing service that connects experts who are active at the forefront of industries around the world, mainly in Asia, with client companies seeking their knowledge. It offers.
Since our founding in 2019, we have grown to an organization with over 100 employees and 5 locations in Japan, Singapore, Vietnam, and China. Leveraging our in-house network of over 80,000 experts, we have over 250 clients. In order to become a leading company in the expert network industry that transcends industry/region, we are looking for members who will take on the challenge of further expanding our business!

WHO WE ARE

Arches is the leading knowledge sharing platform connecting experts in Asia with clients from all over the world. Arches connects Asia's industry specialists across sectors and functions with Investment & Corporate Strategy clients to assess an industry, a market, or a company to evaluate its business risks or opportunities.
Want to learn more about us? check out our website: https://arches-global.com/

ROLE OVERVIEW

Calling all passionate startup enthusiasts! Thrive in our fast-paced Expert Network Service (ENS) environment as a Client Success Manager. You'll connect clients worldwide with APAC's leading experts, delivering strategic insights that fuel impactful decisions.

WHAT YOU'LL DO

Growing Client Portfolio

• Partner with Sales and Relationship Management teams to understand client needs within the consulting and investment landscape
• Facilitate expert interviews tailored to client objectives in market entry, product launches, M&A, etc.

Delivering Expert Matching Solutions

• Drive seamless expert matching for consulting and investment firm clients, ensuring Arches delivers exceptional service at every stage.
• Handle all client request aspects, from project scope adjustments and expert scheduling to follow-ups and new project intake.
• Stay informed and adhere to any bespoke compliance protocols our clients require, fostering a trusted and secure environment for all.
• Proactively collaborate with colleagues across time zones to ensure smooth handoffs for critical client requests.

Team Management

• Embrace a role where leadership meets action, driving projects to new heights and shaping a culture of success.
• Lead & Motivate – Spearhead project teams with infectious motivation, guiding them to exceed their goals.
• Connect & Grow – Engage in daily catch-ups and monthly deep dives with team members, fostering growth and cohesion.
• Guide & Improve – Provide timely, constructive feedback, nurturing team development and excellence

WHAT MAKES YOU A GOOD FIT

• Education – Bachelor's or Master's degree in Business, Economics, or a related field, demonstrating a solid foundation in business principles.
• Language Proficiency – Exceptional command of Thai, coupled with a high level of English proficiency.
  Advanced Professional Communication – Skilled at condensing complex information into clear emails while maintaining impeccable customer service, even under pressure. This ensures seamless project transitions through effective communication across all levels (consultants, experts, clients, and internal teams).
• Professional Expertise – Experience managing client relationships within consulting firms or expert network industry Result.
• Orientation – KPI-driven and data-driven approach fueled by a hunger for growth and a relentless sense of urgency.
• Growth Mindset – Highly adaptable and a continuous learner with a curious and open mind.
• Attention to detail – Strong ability to manage complex communication threads and schedules between clients and experts.
• Working at the Vietnam Office for Initial Training (2-3 Months) – This experience will equip you with the knowledge and skills to excel in your role and the time to bond with your team. We offer a relocation package to support your move.

WHAT WE OFFER

At Arches, we believe in clear communication about your benefits, actively improving with your feedback, and providing accessible HR support.

Here Are Some Of What To Expect:

• Salary & Allowances
  • Compensation & Benefits
    • Competitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
    • Quarterly performance bonuses.
    • 13th month salary.
  • Paid Leave – 14 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
  • Insurance – Private medical insurance (including dental)
  • Relocation Support – Provision of flight to Vietnam, VISA & work permits, and accommodation.
  • Self-learning budget – Up to $1500 per year.
• Career Growth
  • Rapid career advancement - Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the global stage. Our rapid growth opens doors for swift promotions, putting you on a path to leadership.
  • Build a high-caliber network – This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and investment firms. You'll collaborate with and learn from the best, fostering valuable connections to propel your career forward.
• Engagement
  • We foster a thriving work environment with engaging team activities (quarterly dinners, company trips, social gatherings), snacks & drinks in the office, and support employee well - being through sports clubs (badminton, golf, football, etc.)
    Flexible work arrangements

At Arches, your dedication, talent, and drive matter most. We're a dynamic, global team at the intersection of management consulting and expert matching. We empower you to grow alongside us in a meritocratic environment—no waiting for promotions, just opportunities to take the wheel.