Travel Retail_Sales Operation Specialist

会社概要

エスティ ローダー カンパニーズは約150のロケーションで製品を販売しています。 アジア太平洋地域、ヨーロッパ・中東・アフリカ地域、米州地域と、主要3地域に分けて、事業を展開しています。 各地域は1社以上の関連会社で構成され、今日、50を超えるロケーションに関連会社があります。

エスティ ローダー カンパニーズの日本法人（ELCジャパン合同会社）は日本屈指のプレステージビューティ企業で、エスティ ローダー カンパニーズの海外拠点の中でも長い歴史を紡いでいます。 日本での第1号店は1968年、東京の日本橋高島屋本店にオープンしました。

日本のオペレーション

東京都千代田区に移転した本社では、コーポレートおよびブランドチームが働いています。 仕切りのないオープンスペースで洗練されたインテリアデザインと皇居の素晴らしい景色が一望できるこのオフィスは、調和があり、コラボレーションを促す造りとなっています。

日本の研究開発・技術革新拠点も、丸の内本社の隣接するビルに移転しました。 ガレージにヒントを得たレイアウトは相乗効果を高め、「日本、およびその他アジア太平洋諸国で違いがわかる消費者にお喜びいただける製品を作る」という使命の実現をサポートしています。

また、茨城県下妻に工場およびエンジニア・イノベーション・センターを設けました。ELCにとって最先端の施設となり、高品質な製品を生み出し、アジア太平洋地域の消費者に、より一層近い場所での流通を可能にする取り組みです。消費者からの需要は高く、将来的にも大きなビジネスの成長を見込んでいます。

Sales Operations Specialist, Travel Retail

Actively contribute to the success of the Travel Retail Japan/Mid Pacific business by supporting the overall organization through: 

• High level of business operation to support the organization most effectively and efficiently to maximize business result
• Deliver accurate data and result to be trustworthy with minimal supervision
• To be an excellent communicator and multi-tasker who can compete with a fast-paced environment and enjoy a dynamic working environment

Job Responsibilities:

RETAIL OPERATION SUPPORT (Assigned Brands) – 80% of time

A. Manage FOC (Free of Charge) items Order

• Consolidate FOC request from the field or Brand Managers thru standardized process & template and support respective brands on FOC items to place the order to Lachen
• Monitor shipping status and share tracking information with SEE. The SEE will ensure the FOC delivered to each counter with right quantity in a timely manner.

B.  Manage SPO rebilling / DIF

• Validate retailer’s claim detail by tallying it with retail sales report, latest price list and SPO plan then fills in the FI Rebilling form and submits it to BM copying ASOMs and CAMs.
• Assist in DIF preparation.

C. Travel Retail Data Management

• Ensure Travel Retail Data Management (TRDM) system has the right information about the product for online sales platform together with Marketing and ELCA 
• Update missing contents or correct wrong information if needed
• Assist in website translation in local language where needed
• Assist in providing product ingredients information in local language to Marketing where needed.

D. Brand Operation Support

• Follow up with JCC on customer inquiries and claims.
• Consolidate saleable product request and order to Affiliate (ELCA) for products for KOL, retailer gift or BA gift etc
• Support on in-flight account management.

 
E. Counter Operation Support

• Support BA welfare process through the collect document, verify the information and submit to HR
• Arrange free-good delivery to BAs checking any missed or damaged products and send to BAs home or counter
• Support in education matters (eg uniform orders).

CORPORATE ACCOUNT MANAGEMENT – 10% of time

A. Corporate Events Execution and VIP visit preparation

•  Support ASOM the arrangement of the Retailer Presentation – logistics, materials, gift, etc.
• Make VIPs’ market visit arrangements and prepare necessary matters for respective cluster.
   

B. Reports & Data Analysis

• Collate monthly sales report from the stores and create the sales information database
•  Complete sales data and generate the sales report thru reporting system based on the sales team’s request
• Gather the monthly competitors sales report

ADMINISTRATIVE SUPPORT – 10% of time

• Manage counter supplies orders and stock when needed.
• Manage ELC Marketplace / RFP to make an indirect procurement to source and buy goods and services
• Managing parcel/mail service for the office
• Arrange PC, iPhone etc. for new office stuff
• Take care of all administration work in the team

Job Requirements

• University Degree
• Good communication skills and fluent in both written and oral English
• Excellent computer skills (MS office, PowerPoint, Excel)
• Highly independent person who is able to perform a variety of tasks and change assignments quickly on short notice
• Good interpersonal skills to be able to work with different profiles of people
• Good initiative skills
• Good organization and coordination skills