GLOBIS University is seeking a highly motivated individual with strong technical skills for the role of CRM System Engineer and Administrator to support the growth of our English MBA program. The successful candidate will manage our customer relationship management systems and apply IT engineering skills (including the use of AI) to optimize our operations. This position requires a keen ability to integrate technical strategies with business objectives to facilitate digital transformation.
Job Details
Services Offered by this department
Since its establishment, GLOBIS University (www.globis.ac.jp) has launched
innovative initiatives to cultivate leaders eager to drive change within themselves, their organizations, and society. We have crafted a unique MBA curriculum informed by insights from our corporate training and venture capital operations. Our faculty, active business leaders themselves, create dynamic learning environments where students develop problem-solving skills and the ability to achieve tangible business results.
We place great importance on deeply considering "what we really want to achieve" while learning management systematically and building vital networks for executing plans. GLOBIS University has grown to become Japan's No.1 business school, and our efforts have supported over 12,000 students and graduates in forging successful careers.
GLOBIS University is rapidly expanding its English MBA programs worldwide, aiming to become the leading business school in the Technovate era, with campuses in Tokyo, Singapore, Bangkok, Manila, Brussels, San Francisco, Jakarta and Taipei.
Job Responsibilities
As a member of a cross-functional and cross-divisional project team, you will play a crucial role in managing our IT systems that support our entire global ecosystem of services. As a truly global business school with campuses in the across the globe, we offer a range of exciting services beyond our top-notch MBA program, including subscription-based e-learning and corporate training.
In this role, you will work with colleagues from all over the world to optimize our Salesforce CRM system, directly contributing to the growth of our global sales and marketing efforts, enhancing classroom operations, career services and ultimately delivering exceptional customer satisfaction to our students and faculty members. This is an exciting and challenging role that requires a unique blend of hard and soft skills, algorithmic and strategic thinking, and the drive to develop IT and AI solutions from a strategic business perspective. It is suitable for engineers who aspire to go beyond engineering and make a real impact on the success of a business.
Your responsibilities will include:
- New Development: Propose new ideas to optimize and improve systems.Understand the business problems faced by staff members and design and implement solutions using IT and/or AI.
- Maintenance: Handle administrative functions including user account maintenance, data cleanup, Apex code debugging, troubleshooting, and other routine tasks as needed. Update HTML pages of the GLOBIS Virtual Campus.
- Vendor Management: Communicate requirements to vendors, review their proposals, assess risks, conduct tests, and manage the development schedule.
- Training & Knowledge Sharing: Train new users and help the team/division to increase their IT skills and overall adoption.
- Liaison Work: Serve as the technical liaison between our division and other GLOBIS teams/divisions, as well as our third-party Salesforce development consultants.
- Documentation: Write documentation/SOPs and implement best practiceguidelines for others to follow.
Department Introduction
Japan’s largest business school, GLOBIS University, is rapidly growing in its aim to develop visionary leaders who create and innovate societies.
In order to achieve our aim of becoming the world’s No. 1 Business School in the Technovate era, we are seeking a member.
The English MBA program provides business people with the opportunity to take the first step toward their future while pursuing their ambitions and aspirations. In addition, you will be able to develop yourself by working in a global and fast-paced work environment with multicultural members and being involved in a growing business with an entrepreneurial spirit.
Department info：https://recruiting.globis.co.jp/work/gmse/
Qualifications
Required
- Over 3-7 years experience as a software engineer or a system engineer
*Although this role does not require daily development (coding), a certain level of engineering experience is necessary to understand our system processes and data structures.
- Programming skills (You will deal with HTML / Javascript (jquery), CSS, Java, SQL, Php, Python)
- Analytical and problem-solving abilities to resolve complex technical and business issues
- Great communication and leadership skills as you will have to manage diverse requirements from various stakeholders
- Self-motivation. You must be self-motivated, driven to see results, and be intrigued by the use of data to inform decisions.
- Strong interest in technology and the curiosity to keep yourself updated with the latest knowledge.
- Have a mindset and attitude toward using AI to improve productivity and work quality
- Align with GLOBIS' business and the GLOBIS WAY
- Native English or equivalent, and JLPT N3 or equivalent *The following tests will be accepted as a substitute for the Japanese Language Proficiency Test (JLPT) https://globis.box.com/v/japanesetest
Preferred
- Experienced full software development cycles (from requirement definition to testing) in developing software solutions
- Experience in Salesforce administration and development. Salesforce certifications are a plus.
- Experience in developing AI solutions such as MCP Servers/Clients and AI Agents
- Experience in working on mid-large scale IT projects (more than 30 man-months)
- Experience in designing and managing solutions on cloud platforms such as AWS, Azure, or Google Cloud.
- MBA or Masters degree
| 職種 / 募集ポジション | 《Tokyo》CRM System Engineer and Admin / GLOBIS University (Technical) |
|---|---|
| 雇用形態 | 正社員 |
| 契約期間 | Full time employee/Permanent |
| 給与 |
|
| 勤務地 | |
| Salary Notes | Salary depends on work experience, skills and abilities ・Annual salary revision in July ・Profit-sharing (per company rules and regulations) ・The annual salary is inclusive of premium wages for 45 hours of overtime work and for 10 hours of nighttime work. |
| Workplace Notes | (Initial Assignment) Tokyo (Scope of Variation) Headquarters and all domestic and international offices designated by the company (including locations for remote work implementation), and in the event of future secondments, all offices designated by the secondment destination *The assignment of work locations and placements is determined based on considerations such as career and skill development, individual circumstances, and optimal distribution aligned with the company's business expansion. |
| 勤務時間/ Working hours | Flexible Working Hours (Core Time: none) 1 hour break |
| Holidays | ・Sundays, national holidays (together with the immediately following Monday if a national holiday falls on a Sunday), Saturdays, any other dates designated by the company (none at this time) ・20 paid holidays per year. The paid holidays in the first year will be calculated on a pro-rata basis from the start date. ・Annual holidays: New Year’s period (ex. Dec 29-Jan 4), marriage leave, condolence leave, natural disaster leave, maternity leave, sabbatical (after 5 and 10 consecutive years with the company) |
| Employee Benefits | - Transportation expenses provided (according to company regulations) - Retirement allowance system available (retirement age: 60) - Continuous employment system available (up to 65 years old) - Stock ownership plan available |
| Insurance Coverage | Health insurance, employment insurance, workers accident compensation insurance, pension |
| Secondhand Smoke Measures | No smoking indoors in principle |
| Self-development benefits | ・GLOBIS MBA partial subsidy* ・Short-term study abroad support* ・Self-development subsidy (max 200,000 JPY/year) ・Support for attending training courses required for work (all expenses covered by the company at the discretion of the department head) *Employees are requested to repay the above-mentioned subsidy/support in case they: -Do not complete the program, or -Leave GLOBIS during program enrollment or within two years of program completion. |
| Department/Team | GMS-Global ・The employee in this position will be seconded to the Graduate School of Management, GLOBIS University. |
| Career Trajectory | After you have a good understanding of our CRM and IT systems, and sales and operations, you will be required to work closely with team leaders and senior employees to formulate and execute strategies necessary for business growth. This will be an ideal career path for those who want to effectively utilize their engineering skills in a multinational environment, and to improve their strategic thinking and business skills. |
| Typical Workday | We have flexible working hours. The regular working hours are from 10:00 to 18:30, including a one-hour lunch break, and currently, employees come to the office at least thrice a week and work remotely for the rest. Occasionally, employees may be required to work on weekends (one to two Saturdays per month) or at night (one to two times per month) to support academic events or troubleshoot urgent system issues. However, you can compensate for these irregular hours by taking substitute holidays or using the flextime system to flexibly manage your work styles. The focus is on achieving results rather than working long hours, and we promote a productivity-oriented work style. <Example of a Daily Schedule> 10:00-11:00 Check and respond to Slack messages and emails 11:00-12:00 Internal meetings 12:00-13:00 Lunch 13:00-14:00 Internal meetings 14:00-16:00 System development 16:00-18:00 Meeting with external vendors |
| Approx. Overtime Work per month | Avg. 5-20 hours per month |
| Remote Work | GLOBIS actively embraces new ways of working as a 21st-century leader. Leveraging cutting-edge technology, we proactively incorporate online and remote work while placing a strong emphasis on creating real "spaces" that foster positive communities, company culture, and relationships. We generally recommend coming to the office three days or more a week, but policies may vary based on the characteristics of each department and team. Please note that the above is subject to change based on the societal landscape. |
| Company-wide Retreat (Residential Training) | The initiative involves discussions in an environment removed from daily business operations, focusing on: - Understanding the GLOBIS Way - Management retreat (making company-wide goals personal) - Cross-departmental communication and team building *This is conducted annually over a period of one night and two days. *Additionally, there is a "Department Retreat" conducted within individual departments with similar objectives. |
| Probation | 3 months With the aim of adapting to the nature of the work, the organization, and building relationships with colleagues, daily office attendance is the standard during the onboarding period (the first three months of employment). |
| Educational Background | High School, Technical College, Vocational School, Junior College, University, Graduate School |
| Requirements for the Technology | Technology staff play a crucial role in the company by demonstrating expertise in cutting-edge digital technologies and executing assigned tasks. In the course of your career development, you have the option to enhance your technical expertise or choose a path in management while still being rooted in technology. *For technology professionals, obtaining a master's degree and joining the Faculty Group, as well as participating as a lecturer, are optional. For more details, please visit: https://recruiting.globis.co.jp/environment/growthsupport/#duties |
| Interview Process | CV Submission/Screening →1st interview with HR → 2nd interview with Leader of Department →Final interview with Director of Department *Depending on the selection process, there may be an additional interview with the HR Director following the department director's interview. *Please submit your resume and curriculum vitae in English. *Applicants are required to submit an essay in English (Theme: What do you want to accomplish at GLOBIS?) by the day before the second interview. *Candidates who do not meet the Japanese-Language Proficiency Test requirements may be required to take an online test arranged by GLOBIS during the screening process. *For non-Japanese nationals, please state your status of residence and its expiry date at the time of application.* |
| Headcount | 1 person |
| 会社名 | 株式会社グロービス |
|---|---|
| 代表者 | 堀 義人 |
| 設立 | 1992年8月（株式会社グロービス） 1996年12月（グロービス・キャピタル・パートナーズ株式会社） 2007年12月（学校法人グロービス経営大学院） |
| 従業員数（連結） | 1,033名（2026年4月1日時点） |
| グロービス採用サイト | https://recruiting.globis.co.jp/ グロービスの"今"や"リアル"発信する場『GLOBIS HUB』 https://recruiting.globis.co.jp/weblog/ |
| 事業内容 | 「経営に関するヒト・カネ・チエの生態系を創り、社会の創造と変革を行う。」というビジョンのもと、経営大学院の運営や法人事業による人材育成・組織開発の推進、ベンチャー企業への投資など幅広い事業を行うグロービス。近年は「テクノベート時代の世界No.1 MBAへ」を目標に掲げ、EdTechを活用したプロダクト開発などにも力を入れています。 グロービス経営大学院 https://globis.co.jp/services/mba-programs/ 企業内研修 https://globis.co.jp/services/corporate-training/ スクール型研修 https://globis.co.jp/services/classroom-training/ 能力測定テスト GMAP https://globis.co.jp/services/gmap/ GLOBIS 学び放題 https://globis.co.jp/services/elearning/ 出版・発信 https://globis.co.jp/services/publications/ ベンチャーキャピタル https://globis.co.jp/services/venture-capital/ 一般社団法人G1 https://g1.org/ 一般財団法人KIBOW https://kibowproject.jp/ 茨城ロボッツ https://www.ibarakirobots.win/ |