《Tokyo》GLOBIS University, Community Manager, Sales and Business Development (Professional)

Empower Global Leaders: Shape the future of ambitious professionals by fostering a vibrant learning community and advising them on their life-changing journey through Japan’s No.1 MBA.

業務内容/Job Details

関わるサービス/Services Offered by this department

Since its foundation in 1992, GLOBIS has fostered an ecosystem of people, capital, and knowledge. Today, we are involved in a range of businesses, including higher education, corporate training, online micro-learning platforms, and our own venture capital arm.
GLOBIS also operates the G1 Institute and the KIBOW Foundation, two non-profit organizations dedicated to promoting creativity and innovation in society. The GLOBIS MBA, GLOBIS Unlimited, and GLOBIS nano-MBA programs are offered both online and in person across Japan, Singapore, Thailand, the Philippines, the USA, and Europe. GLOBIS University is the proud home of Japan's No. 1 MBA and is rapidly growing to become the world’s No. 1 MBA.

To achieve our goal of becoming the world’s No. 1 business school, we are seeking an ambitious and driven sales professional to support our business development and student support activities in order to help us expand the market for our global MBA programs in Japan, overseas and beyond.

We currently offer three English programs at GLOBIS University:

1. One-year Full-time MBA Program
2. Two-year Part-time and Online MBA Program
3. Three-month Pre-MBA Program
4. Six-week nano-MBA Program

業務内容/Job Responsibilities

This role is critical to achieving GLOBIS's goal of becoming the world's No. 1 business school. You will be instrumental in the development and nurturing of the student community within our English MBA programs (approximately 70% of time commitment). The remaining 30% is dedicated to admissions advising and sales management focused on student retention, continued enrollment, and conversion from the nano-MBA program to the Pre-MBA program, or the Pre-MBA program to the full MBA.

You will act as the primary catalyst for student growth, managing the entire lifecycle from initial enrollment support through to successful MBA application, ensuring a valuable, life-changing experience for every student.

Community Manager
1. Discovery & Initiation

• Identify community “seeds,” such as groups of students with shared pain points, work industries, or similar interests, to foster close-knit communities where members can share their passion and excitement to learn at GLOBIS, both in Japan and overseas.
• Recruit and onboard founding members and initial community leaders who can extend the community vision to community stakeholders.
• Create a structure to develop functioning communities by defining the community’s initial purpose, launching initiatives, and creating guidelines to support successful community involvement and members’ contributions.
   

2. Nurture & Empowerment

• Support early-stage community activities and help navigate planning, implementation, and operations, including addressing issues that may arise.
• Develop and implement a Leader Program structure to empower key members to take ownership of moderation, content, and events, fostering a self-driven community for long-term sustainability.

3. Management & Support

• Act as the primary liaison between the communities and internal teams (sales and marketing, alumni/mentors, and lecturers) to create beneficial relationships among all stakeholders - for example, having lecturers speak at communities or connecting testimonials to the marketing team.
• Manage the community tech stack for optimal performance and user experience.
• Work closely with other teams at GLOBIS University, such as the Alumni Team, to maximize all GLOBIS community synergies that provide a life-long learning platform and Kokorozashi development opportunities to students and graduates.

 
4. Measurement & Improvement

• Define and track KPIs for community health, growth, and business impact (e.g., engagement, sentiment, product adoption metrics), which support nano-MBA upselling to Pre-MBA, Pre-MBA retention, and MBA application growth.
• Establish reporting frameworks to track performance against goals.
• Conduct regular analysis and surveys to understand member needs and satisfaction, and implement a PDCA cycle using both quantitative and qualitative data to continuously iterate and refine strategies (Kaizen).

 
Student Support, educational consultant, and sales  

• Proactive Engagement: Grasp each student's situation in detail through direct communication (cold calling, online meetings) and indirect channels (faculty, mentors) to provide optimal advice at the right time and proactively resolve concerns.
• 1-on-1 Student Success: Provide personalized support for students’ onboarding and study planning so that they can maintain a smooth study experience leading into the critical MBA application preparation phase.
• Work with the Customer Success team to boost retention and course upselling through strategic planning and execution - maximizing the nano-MBA or Pre-MBA student learning experience to foster continued enrollment and successful conversion to the full MBA program through various activities.
• Data-Driven PDCA: Utilize CRM tools to track student trends and accumulated data. Predict sales figures (continued enrollment and applicant numbers), and formulate, execute, and run PDCA (Plan-Do-Check-Act) cycles to achieve aggressive growth targets for the English MBA programs.

スタッフ紹介/Staff Introduction

The English MBA Program Department at GLOBIS empowers business professionals to take the first step toward their aspirations while pursuing their ambitions. As part of the Student Recruitment Team , you will support and walk alongside students, witnessing life-changing moments as they grow through the MBA journey.

You will engage with students from diverse backgrounds and industries, gaining insights into their career challenges while expanding your own perspective as a businessperson and leader. Our department operates across global hubs in Japan, Singapore, Thailand, the Philippines, and the USA, with new hubs launching in Indonesia as we continue to grow.

You will thrive in a fast-paced, fun, and multicultural environment, surrounded by entrepreneurial colleagues, while contributing to the expansion of a dynamic, mission-driven business.

部門紹介/Department Introduction

The Student Recruitment Team consists of 13 members from Japan, Thailand, the Philippines, Germany, the USA, and more, bringing together diverse perspectives and strengths. The team includes functions for new student acquisition, student success, and tech and communication operations.

This position will be part of the Student Success function , supporting existing Pre-MBA students both on-site and online. Our team is goal-driven and empowering , encouraging self-driven strategies while welcoming your ideas on how to grow the business and your career. We also value building connections, often engaging in networking, brainstorming, and team-building activities outside of work to strengthen collaboration and enjoy the journey together.

応募資格/Qualifications

必須要件/Required

• Minimum 3 years of sales experience or practical experience in a customer-facing role (e.g., Customer Success, Admissions, Account Management).
• High-advanced Business level of English (TOEIC score of 900 or higher) or Native level of English.
• Japanese ability (JLPT N3 or equivalent)
• Strategic Mindset: Ability to proactively plan, execute, and move business forward with a sense of urgency to achieve challenging targets.
• Excellent interpersonal and social skills, with a proven ability to build trust quickly with diverse individuals.
• Comfortable with presentations and facilitation in English.
• Availability to work weekday evenings and weekends for class visits and events (approximately 2-3 times per month, with flexible working hours/compensatory time off).
• Have a mindset and attitude toward using AI to improve productivity and work quality
• 3+ of practical experience in a company 
• Strong interest in management education,GLOBIS's mission, and the GLOBIS WAY

*The following tests will be accepted as a substitute for the Japanese Language Proficiency Test (JLPT) 
https://globis.ent.box.com/file/922499108395?v=japanesetest

歓迎要件/Preferred

• Proven experience in building, growing, and managing online and/or offline communities.
• Experience with community platforms and tools (e.g., Discord, Discourse, Slack, dedicated forum software).
• Work experience in customer relations or customer success.
• Work experience in a Japanese company.
• Experience in a fast-growing business.