Sales Assistant -Japanese Bilingual- ／Maruwa America Corp. 【Santa Ana,CA】

MARUWAは1973年の創業から培ってきたセラミック材料技術を強みに電子部品や半導体関連製品、LED照明等の複数の領域での事業展開をしています。高熱伝導基板ではグローバルシェアトップクラスの製品を有し、独自の差別化製品戦略で高い収益性、業績を順調に伸ばしています。

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Position overview

Maruwa America Corp. is seeking a bilingual Sales Assistant to support our sales team. This role is responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication. While customers are 100% based in the U.S. (English communication), frequent interaction with our Japan headquarters and factories (mainly via email in Japanese) is also required. The ideal candidate is detail-oriented, organized, and comfortable working in both English and Japanese.

Key responsibilities

• Process and manage purchase orders (POs) received by the sales team.
• Coordinate shipment processing and related documentation.
• Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English).
• Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email).
• Use OMS (Order Management System) for processing and tracking.
• Handle transactions and data input through customer portals as needed.
• Support sales reporting and data management using Excel, Word, and other Microsoft Office tools.
• Assist with Salesforce operations (experience preferred).
• Provide administrative support for various ad-hoc tasks as required.

Required Qualifications

• Language Skills: Business-level proficiency in both English and Japanese (reading, writing, and email correspondence required).
• Technical Skills: Proficiency in Microsoft Excel and Word (mandatory).
• Experience with OMS or similar order management systems preferred.
• Salesforce experience a plus.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Excellent written and verbal communication skills.
• Prior experience in inside sales, customer support, or sales assistant roles preferred.
• Applicants must be authorized to work in the United States without employer sponsorship, and must be U.S. citizens or lawful permanent residents in accordance with U.S. export control and ITAR regulations.