【Only applicants residing in Japan are eligible to apply.】
Overview
About the Fukuoka Development Base
Since opening in December 2017, Money Forward’s Fukuoka Development Base has steadily expanded alongside a growing community of talented engineers and designers.
In November 2025, we relocated our office to "Fukuoka Daimyo Garden City" to set the stage for our next chapter of growth. We are now aggressively recruiting engineers and designers to help our organization leap forward.
Our local vision is "Move Forward." We place the highest priority on growth opportunities for every member, striving to be an energetic hub where everyone can boldly take on new technologies and complex challenges.
UI Turn Support Campaign Ongoing
Money Forward is currently running a campaign to support relocation to our Fukuoka development base! We are offering 500,000 yen to assist with relocation expenses to engineers who join us mid-career and are currently living in Japan (conditions apply).
Please check the details in the following article: Announcement of the Campaign to Support Engineers' UI Turn Expenses to Fukuoka
Responsibilities and Duties
Background of Recruitment
At Money Forward, we provide services that solve financial challenges through the power of technology. Our Fukuoka Development Base is responsible for the development and operation of "Money Forward Cloud Expense," one of our flagship services supporting a wide range of users, from sole proprietors to large corporations.
Since its release, Cloud Expense has grown into a large-scale product that supports businesses of all sizes, from startups to major enterprises. To maintain both "rapid feature delivery" and "high reliability" as we continue to scale, we are looking for a Customer Reliability Engineer (CRE) who embraces proactive operations—going far beyond simple maintenance and support.
We are seeking an engineer who wants to use their technical expertise to untangle complex domain challenges, work at the closest point to our customers, and safeguard system reliability through the power of engineering.
Main Responsibilities
In this role, you will lead the following initiatives for our B2B SaaS platforms, "Money Forward Cloud Expense" and "Money Forward Cloud Accounts Payable," bridging the gap between technology and customer satisfaction.
- Reliability Engineering
- Monitor logs and metrics using tools like Datadog, and define/operate SLOs.
- Lead rapid incident response, root cause analysis (RCA), and the implementation of permanent fixes.
- Improve the health of the development cycle by automating and streamlining toil (repetitive manual tasks).
- Lead investigations and provide technical resolutions for high-difficulty customer inquiries escalated from the Customer Support team.
- Drive the standardization and acceleration of support operations using Generative AI and knowledge bases.
- Full-Stack Engineering
- Develop backend systems using Ruby on Rails and improve front-end experiences with React/TypeScript.
- Execute system-wide performance tuning and architectural changes to ensure high scalability.
- Cross-functional Product Improvement
- Collaborate closely with Customer Support and Product Managers to implement feature improvements based on user feedback.
- Propose and execute refactoring and architectural redesigns to eliminate technical debt.
Required Skills and Experience
Experience in the following web application development and operation:
- At least 5 years of experience and a proven track record in the large-scale development and operation of web applications using Ruby on Rails or other modern languages.
- An ownership-driven attitude; the ability to identify both engineering and organizational challenges as your own and take proactive steps toward resolution.
Preferred Skills and Experience
- Experience developing GraphQL or REST APIs.
- Practical experience in a CRE (Customer Reliability Engineer) or SRE (Site Reliability Engineer) role.
- Experience with monitoring and SLO management using observability tools such as Datadog.
- Initiatives in operational improvement or automation utilizing Generative AI (LLMs).
- Experience handling technical inquiries within a Customer Support or Technical Support context.
- Experience with incident response (handling) and managing post-mortem workflows.
- Experience in infrastructure construction and operation using AWS or similar cloud platforms.
- Experience in AI development and/or experience in using AI tools to improve development processes.
- Money Forward recently announced our AI Strategy roadmap which focuses on improving AI-driven operational efficiencies, as well as integrating AI agents into our products to deliver better value to our users. (More information here)
Language Requirements
- Business level Japanese (equivalent to JLPT N2 or above)
- Basic business level English (equivalent to TOEIC 700 or above)
- If you do not have a qualification equivalent to TOEIC 700 or above, you will be required to take a company-designated test during the selection process (generally expected after the first interview).
- If you have other qualifications or experiences that demonstrate your English proficiency, please let us know.
- Examples include Eiken Pre-1st Grade, Eiken 2nd Grade (Eiken CSE Score 1950 or above), TOEFL iBT 60 or above, IELTS 5.0 or above, Cambridge English FCE, etc.
※Please note that the interviews in the selection process will be conducted mainly in Japanese.
Technology Stack
- Web Server-Side: Rails, Golang, Node.js, GraphQL
- Web Frontend: React, TypeScript, Next.js, Redux, Apollo Client, webpack, Jest
- iOS: Swift, SwiftUI, CoreData, Apollo, ReactorKit, Composable Architecture, Bitrise
- Android: Java/Kotlin, Android Jetpack (Camera, DataBinding, Navigation, etc.), LiveData/ViewModel, Dagger/Hilt, OkHttp3, Retrofit2, Apollo Android
- Database: MySQL (Aurora)
- Infrastructure & Middleware: AWS (ALB, EC2, ECS, RDS, S3, SQS, ElastiCache, EKS...), SendGrid, Kinsta, GCP (BigQuery, Firebase, GKE), nginx, Squid, Memcached, Kafka, Logstash, Filebeat, Maxwell, Kibana, Elasticsearch, Fluentd, Envoy, Puma, HAProxy, Docker, Redis, Terraform
Tools Used
- Business Platform: Marketo, Salesforce, HubSpot
- Repository Management: GitHub
- CI/CD: CircleCI, ArgoCD, GitHub Actions
- Development Environment: Docker, Terraform Enterprise
- Monitoring: DataDog, Rollbar
- Communication: Slack
- Ticket Management: Jira, GitHub Issues
- Security & Automation:OWASP ZAP, Brakeman, SonarQube
Work Environment
At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you.
- Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible.
- Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well.
- Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense.
- Referral Driven: We cover the cost of recruitment meals. There is a referral reward system.
- Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O.
- Fukuoka Development Base: New office in Fukuoka Daimyo Garden City.
- High-Energy Engineering Culture: A culture that invests in learning and exchange, including cross-product CRE workshops and support for conference attendance.
| 職種 / 募集ポジション | Product Reliability Engineer (CRE), Money Forward Cloud, Fukuoka |
|---|---|
| 雇用形態 | 正社員 |
| 給与 |
|
| 勤務地 | |
| Salary System | <Salary Range> Min 584,000 JPY / month（7,008,000 JPY / year）- 917,000 JPY / month（11,004,000 JPY / year） Each including fixed allowances of 170,064 JPY - 266,988 JPY / month. |
| Bonus | A「High Performance Bonus」may be paid to employees who receive high evaluations based on semi-annual evaluations in addition to their salary. ※Please note that the remuneration of the High Performance Bonus is subject to change according to the company's performance. |
| Probation Period | 3 months from join date |
| Working Hour System | Discretionary Labor System for Professional Work ※Conditions apply; subject to change to Flextime System. |
| Working Hours | 9:30 - 18:30 (60 min break) are the basic working hours. However, employees are able to choose their working hours at their own discretion. ※There is potential for overtime work outside the determined hours. |
| Work Style Policy | Hybrid work style ・As a standard practice, employees are required to work at the office a minimum of 2 days per week. Employees are encouraged to spend 3 or more days in the office. (This policy may be subject to change based on the company and job circumstances) ・The specific "team office days" may vary depending on the assigned team. |
| Holidays/Vacations | ■ Saturdays / Sundays / Japanese national holidays ■ Paid holidays ■ Summer holidays (3 days) ■ Winter holidays (2 days) ■ Year-end and New Year’s holidays (Dec 31st - Jan 3rd) |
| Benefits | ■ Various social insurances (employee pension, health insurance, employment insurance, industrial accident compensation insurance) ■ Neighborhood housing allowance and neighborhood moving allowance ■ Salary-based rent deduction benefit ■ Health check and gynecological checkup ■ Influenza vaccine ■ Book purchases support ■ Defined-contribution corporate pension ■ Employee stock ownership plan ■ Preferential treatment when using the following services（limited to businesses under contract with Money Forward） - Rental agency - Housekeeping services - Babysitting - Online English conversation school |
| Selection Process１ | Casual interview/Document Screening ↓ First interview (Depending on the position, there may be a technical assignment before the interview) ↓ Several interviews (The number of interviews depends on the position) ↓ Final interview (We may ask for a reference check before or after the interview) ↓ Job offer/Offer meeting ※The process may be subject to change depending on the case. |
| Selection Process２ | ■ What are reference checks? Money Forward may ask for your cooperation with reference checks using a reference check service tool. We believe that mutual understanding is limited to the selection process alone. Therefore, we would like to gather information about you from your supervisor and colleagues at your current or former company to ensure a more reliable match and facilitate your early success after joining our company. ※We do not make employment decisions based solely on the contents of reference checks. ※The fact that you are in the selection process with us will not be disclosed to referees. |
| Notes | ・Range of change in job description: Work as determined by the company ・Range of change in work location: Work location as determined by the company |
| Reference Information | https://recruit.moneyforward.com/#introduction |
| 会社名 | 株式会社マネーフォワード |
|---|---|
| 代表者 | 代表取締役社長グループCEO 辻 庸介 |
| 創業 | 2012年5月 |
| 取締役 | 金坂 直哉 中出 匠哉 竹田 正信 石原 千亜希 |
| 社外取締役 | 安武 弘晃 宮澤 弦 Ryu Kawano Suliawan 菊間 千乃 芦田 健 上田 梨々子 |
| 監査役 | 畠山 優実 田中 克幸 西山 茂 |
| グループCxO・VPox | 上利 陽太郎 瀧 俊雄 山田 一也 坂 裕和 松岡 俊 伊藤 セルジオ 大輔 関田 雅和 松久 正幸 野村 一仁 長尾 祐美子 渋谷 亮 金井 恵子 梅田 康吉 |
| 執行役員 | 田平 公伸 本川 大輔 冨山 直道 木村 友彦 永井 博 駒口 哲也 廣原 亜樹 島村 誠一郎 永井 七奈 木村 慎治 丸山 嘉伸 吉本 憲文 工藤 裕之 島内 広史 小山 幸宏 渡辺 恵伍 松村 道夫 岩崎 大 |
| オフィス | 本社オフィス 〒108-0023 東京都港区芝浦3-1-21 msb Tamachi 田町ステーションタワーS 21F 北海道支社 〒060-0061 北海道札幌市中央区南一条西4-5-1 札幌大手町ビル3階 東北支社 〒980-0021 宮城県仙台市青葉区中央2-2-10 仙都会館 5F 東海支社、名古屋開発拠点 〒450-6213 愛知県名古屋市中村区名駅4-7-1 ミッドランドスクエア 13F 京都支社、京都開発拠点 〒604-8004 京都府京都市中京区三条通河原町東入中島町78番地 明治屋京都ビル 4階 関西支社、大阪開発拠点 〒541-0042 大阪府大阪市中央区今橋 2-5-8 トレードピア淀屋橋 9階 広島支社 〒730-0015 広島市中区橋本町9-7 ビル博丈5F 九州・沖縄支社、福岡開発拠点 〒810-0041 福岡県福岡市中央区大名2丁目6-50 福岡大名ガーデンシティ 16F |
| 社内コミュニケーション活性化の取り組み | ■全社週次/月次朝会/半期総会 ■代表との意見交換会（CEOセッション） ■全社懇親会（MF Happy Hour） ■他部門社員との交流会（シャッフルランチ・ディナー） ■上長との定期1on1（ツキイチ面談） ■社内公募制度（MFチャレンジシステム） ■社員満足度調査（MFグループサーベイ） ※一部正社員のみ |
| 労働条件 | 屋内原則禁煙（喫煙室あり）等 |
| 中途採用比率 | 2021年11月末 93.8％ 2022年11月末 90.0% 2023年11月末 76.6％ 2024年11月末 88.7% |