Information Systems Planning, Global IT Division, Tokyo

Overview

Money Forward is continuously growing with the aim of becoming a global Big Tech company, and is actively engaged in M&A, establishment of joint ventures, and spin-outs.

To support this non-linear growth, we need to strengthen the governance and operations of our company-wide SaaS and ID management systems, and build an information systems foundation that can scale with our business.

We are looking for someone who can go beyond handling day-to-day inquiries, and instead design and standardize operations, policies, and processes across the organization. In particular, we seek a member of the Global IT Division who can play a central role in supporting rapid organizational expansion and the growth of our overseas offices.

Main Responsibilities

• Governance and rule design
  • Formulate and update company-wide usage policies and guidelines for SaaS tools.
  • Design, document, and roll out control rules for SaaS operations across the organization.
  • Propose standardization and optimization of SaaS usage and configurations based on usage data and new features.
      - Investigate new features and changes of each SaaS, assess their impact, and support introduction decisions.
• Triage of inquiries and requests, and operations design
  • Act as the primary contact for requests and inquiries from various departments, organizing them and setting priorities.
  • Clarify requirements and design flows and rules to prevent recurrence of issues, rather than handling them as one-off cases.
  • Design practical operations by proposing alternatives or making well-balanced decisions to decline requests when necessary.
  • Communicate decisions to stakeholders and ensure they are shared and embedded in daily operations.
• Continuous improvement and utilization promotion (including AI / automation)
  • Research and evaluate AI features bundled with SaaS tools, and conduct security checks where necessary.
  • Plan and implement efficiency improvements and automation of operational tasks using generative AI and scripts.
  • Review business processes and continuously reflect improvements in standard operating procedures.
  • Design trials and operational processes for rolling out new tools and features across the company.
•  You will be assigned responsibilities step by step according to your skills and experience, with the expectation that you will eventually lead cross-functional design of company-wide SaaS operations.

Required Skills and Experience

• Experience in designing and standardizing SaaS operations
    - Experience converting repeated inquiries or incidents into standardized flows, rules, and operations rather than one-off fixes.
    - Experience designing or improving cross-departmental SaaS usage rules and processes.
• Experience in organizing and triaging requests (requirements analysis / prioritization / proposing alternatives)
    - Experience organizing requests from stakeholders with conflicting interests, clarifying discussion points and decision criteria, and leading consensus-building.
    - Experience balancing business requirements with security and compliance requirements through structured coordination.
• Strong documentation skills
    - Experience documenting operational rules, runbooks, FAQs, and decision criteria so that other members can operate at the same quality level.
    - Experience maintaining and updating documentation using tools such as Notion.
• Continuous improvement mindset
    - Experience continuously running a cycle of current-state analysis, issue identification, stakeholder alignment, and reflection into operations.
    - Experience proposing and implementing process improvements based on data and facts.
• Experience using generative AI tools (such as Gemini, Claude, Cursor, Notion AI)
    - Experience using generative AI in daily work for tasks such as information organization, drafting documents, or simple scripting.
    - (Preferred) Experience designing or contributing to organizational policies and guidelines for generative AI usage.

Preferred Skills and Experience

• Practical experience in corporate IT / information systems
    - Hands-on involvement in improvement or decision-making in at least one area such as SaaS operations, ID management, helpdesk, or security operations.
    - Experience participating in multiple phases of SaaS introduction or replacement, including planning, requirements definition, evaluation, trial design, operations design, and user enablement.
    - Experience with permission design, access review, and audit support.
• Fundamental understanding of security and compliance
    - Ability to make basic risk judgments related to accounts, permissions, data handling, and audit logs.
    - Basic understanding of Entra ID operations, SSO (SAML/OIDC), and provisioning (SCIM).
• Vendor management / procurement and contract coordination experience
    - Experience obtaining quotes, negotiating terms, and managing contract renewals.
    - Experience optimizing licenses and contracts based on actual usage and costs.
• Experience in AI development and/or experience in using AI tools to improve development processes.

　- Money Forward recently announced our AI Strategy roadmap which focuses on improving AI-driven operational efficiencies, as well as integrating AI agents into our products to deliver better value to our users. (More information here)

Language Requirements

Japanese Language Requirements:
Business-level Japanese (fluent, capable of handling communication with clients and stakeholders in Japanese). You will be required to read and draft policies, guidelines, and other documentation, as well as conduct meetings and negotiations, all in Japanese. Strong written and verbal skills are essential to drive consensus-building within the organization.

English Language Requirements:
TOEIC score of 700 or above, or equivalent level of English proficiency in reading, writing, and conversation. You will have opportunities to communicate with overseas offices and vendors, and to read and understand English documentation in your daily work.

*Note: If you have other qualifications or experiences demonstrating English proficiency, such as EIKEN Pre-1, EIKEN 2nd Grade (CSE score 1950+), TOEFL iBT 60+, IELTS 5.0+, or Cambridge FCE.), feel free to discuss with us
*For those without a TOEIC 700+ equivalent score, they will be asked to take a designated test during the interview process (generally after the first interview)

Who We’re Looking For

• Someone who agrees with Money Forward’s MVVC and is motivated to improve the working environment for all employees.
• Someone who can communicate smoothly and respectfully with internal and external stakeholders, and drive consensus-building and coordination.
• Someone who can organize complex situations, clarify key issues, and make prioritized and balanced decisions.
• Someone who enjoys configuring and customizing software, and can explore optimal solutions through hands-on testing.
• Someone who can neutrally select tools and vendors according to the purpose, without being attached to specific products.
• Someone who proactively catches up on new areas with a strong sense of ownership, even when they have no prior experience.
• Someone who is highly curious about the latest technologies and SaaS trends, and can think about how to leverage them in our organization.
• Someone who, as an IT administrator, has a strong sense of responsibility and ethics, and can draw appropriate boundaries without overextending.

Technology Stack

• Platform：AWS, GCP
• Identity / Authentication：Entra ID (formerly Azure Active Directory)

Tools Used

• Office Suite：Google Workspace
• Communication：Slack, Zoom
• Documentation：Notion
• Collaboration / Project Management：Jira, Miro, Figma

Work Environment

At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you.

• Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible.
• Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well. (*Excluding certain group companies)
• Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense.
• Referral Driven: We cover the cost of recruitment meals. There is a referral reward system.
• Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O.