求人詳細は下記をご覧ください/Please refer to below details
Position Overview
This position is responsible for driving the development of our in-house SaaS product while also leading customer success activities for customers in Japan and overseas.
You will work closely with both the engineering team and customers, covering the entire product lifecycle from requirements definition and development through release, implementation, and user adoption. The expected allocation of time is approximately 50% product development and 50% customer success.
We actively leverage AI agents and tools in our day-to-day work, enabling team members to work cross-functionally and drive a wide range of initiatives with a high degree of autonomy.
Key Responsibilities
1. Product Development Management (Approx. 50%)
・Define the product vision and roadmap
・Consolidate business requirements and create/manage the product backlog
・Manage release plans and development schedules
・Create basic UI/UX designs, including wireframes
・Respond to Q&A from engineers and review sprint backlogs and deliverables
・Support ISO 27001 and other security-related requirements
・Conduct on-site validation at container depots, warehouses, and other operational sites, as well as testing with external vendors, including multi-device testing
・Determine areas of responsibility and required specifications for system integrations with customers' systems
・Evaluate engineer performance and provide feedback
2. Customer Success (Approx. 50%)
・Understand customer operations in Japan and overseas and provide internal briefings
・Set up trial and production environments
・Handle customer Q&A and bug reports, including initial troubleshooting and coordination with engineers
・Update user guides and API documentation in both Japanese and English
| 職種 / 募集ポジション | Product Manager / Customer Success |
|---|---|
| 雇用形態 | 正社員 |
| 給与 |
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| 勤務地 | Nagasaki or Overseas Assignment |
| 勤務時間 | 【Working Time】 Standard working hours: 9:00 AM to 6:00 PM *Full-flex system and remote work options are available. |
| 休日 | 【Holidays】 Weekends (Saturday and Sunday) and national holidays Other types of leave 15 days of paid leave granted after three months of employment |
| 福利厚生 | 【Benifit】 Housing allowance is available Support for English language learning is offered |
| 加入保険 | Various social insurance programs (health insurance, employee pension insurance, workers' compensation insurance, and employment insurance) |
| 受動喫煙対策 | A designated smoking area is available within the building |
| Required Experience and Skills | ＜Required Qualifications＞ ・Experience in software product development, such as Product Management, Project Management, or Development, or experience working with agile teams ・B2B customer-facing experience in customer success, technical support, implementation, or similar roles ・Strong communication skills to bridge technical and non-technical stakeholders, including requirements definition and specification alignment ・Ability to create and maintain documentation in both Japanese and English ・Interest and aptitude in using AI tools in daily work ＜Preferred Qualifications＞ ・Experience with security certifications such as ISO 27001 ・Knowledge or experience in logistics, maritime/shipping, or supply chain ・Basic UI/UX design skills, including wireframe creation ・Experience with SaaS onboarding and environment setup |
| Selection Process | - CV Screening - Informal Interview - Online Assessment - 1st Interview - 2nd Interview - Final Interview Please note that the selection process may vary depending on the position. Please note that we may request a reference check at any stage of the process. |
| Handling of Personal Information | Please note that personal information obtained during our recruitment process may be shared with our parent company and affiliated group companies as necessary for the purpose of candidate screening. We kindly ask for your understanding and consent before applying. |
| 会社名 | ONE DEJIMA株式会社 |
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