SHISEIDO Global Brand Unit - Senior VM & Store Design Operations Manager

●Company：  Shiseido Co., Ltd.
●Location : Shiodome office
●Type of Job： Staff
●Report to ： Group Manager
●Contract Type： Permanent

●Department： Creative Department, SHISEIDO Global Brand Unit
●Group：Store Design and Visual Merchandising Operation Group

Summary

We are seeking a strategic, detail-oriented Senior Visual Merchandising & Store Design Operation Manager (Grade 10–11) to lead the global store design and visual merchandising operations for our premier skincare franchises: ULTIMUNE, Vital Perfection, and Future Solution .

Based at our global headquarters in Tokyo, Japan, you will act as the pivotal between creative vision and market execution. Operating in a bilingual environment (Japanese and English), you will collaborate closely with internal creative teams, external suppliers, and regional stakeholders across SAPAC and SAC to ensure all visual assets, technical drawings, and merchandising guidelines are executed to the highest standards, on time, and aligned with global brand equity.

Key Responsibilities

1. Franchise Design & Creative Execution  
Creative Liaison:  
Partner directly with the global creative team, follow the creative process to foster proactive solutions for the preparation and fine tuning of the mock ups for each campaigns guidelines assets. 
Asset Management & Mock-ups:  
Organize, coordinate, and oversee the translation of creative assets into physical asset mock-ups and guidelines preparation in collaboration with required suppliers. 
Technical Excellence & Cost Consciousness:  
Review and ensure the absolute precision and quality of all technical drawings prior to production, maintaining a strong cost-conscious approach throughout development. 
Work with External agencies: 
Following the brand elevation, define potential new suppliers for mock up production (pursuit of reducing plastic and more natural materials) and foster budget negotiations. 
2. Guidelines & Schedule Management  
Global Guidelines Development:  
Develop comprehensive, easy-to-implement Visual Merchandising (VM) guidelines tailored to the specific commercial needs of individual markets. 
Schedule Adherence:  
Oversee the end-to-end design development timeline, ensuring that all milestones align with the master schedule for timely delivery to markets. 
3. Regional Liaison & Stakeholder Management  
HQ stakeholders: 
Foster alignements with several stakeholders to ensure timeline of each campaign offline assets preparation. 
Cross-Regional Alignment:  
Serve as the primary Store Design and VM point of contact for regular alignment meetings with regional teams and Regional Headquarters. 
Geographic Scope:  
Manage and support the specific Store Design rollout needs for SAPAC (Asia Pacific) and SAC (Americas) . 

Requirements

• Experience: Minimum 6 to 8+ years of progressive experience in luxury retail, store design, and visual merchandising, specifically within the prestige skincare or beauty sector.
• Education: Bachelor's degree in Interior Architecture, Industrial Design, Visual Merchandising, or a related field.
• Communication & Language Skills:
  • Bilingual proficiency in both English and Japanese (written and verbal) is required to operate seamlessly in our Tokyo-based working environment and communicate with HQ, suppliers, and global regional markets.
  • Exceptional cross-cultural communication and negotiation skills.
• Technical & Software Proficiency:
  • Strong command of the Microsoft Suite (Excel, PowerPoint, Word) as the primary tool for project tracking, reporting, and presentations.
  • Proficiency in design software (eg, AutoCAD, Adobe Creative Suite, SketchUp or equivalent) is considered a strong plus and is very welcome. 
• Project & Stakeholder Management: Proven track record of managing complex, cross-functional projects across multiple global regions (specifically Asia Pacific and the Americas).