Change Management & Business Transformation

INTRODUCTION

An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.

In this team, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around.

As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe.  

After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.

Examples of projects or the kind of projects you may engage in, include but are not limited to:

Commerce Platform
Ticketing and Access Control systems
Web and Mobile application development
Gaming and new technologies innovations, that connect the guest at home and in park
Photo validation technologies
Ride Reservation platforms
Food and Beverage platforms
Character digitally connected experiences, and the list goes on.

So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.

JOB SUMMARY & MISSION

This role will play a critical part in driving digital transformation at the enterprise level. Our mission is to encourage user adoption of new system services in order to achieve company goals and realize our vision of a competitive theme park business, while reducing psychological barriers and resistance to change.

You will actively engage with key business stakeholders - including Park Operations, Finance, and Marketing - to lead communication initiatives that inspire and support new system deployments. Prior to our full-scale transformation, the role will focus on developing clear and effective communication materials aligned with business objectives, tracking progress, and supporting learning initiatives to ensure successful rollout of new systems. This includes delivering sufficient communication, user training, and change impact analysis to enable smooth transition and adoption.

RESPONSIBILITIES

1. Engage Stakeholders Through Targeted Communication Strategies

・Understand the audience by segmenting stakeholders (e.g., leadership, employees, customers) and tailoring messages to address their specific needs, preferences, and concerns

・Define As-Is and To-Be Concepts and business processes to analyze long-term change impacts

・Utilize appropriate communication channels (e.g., email, meetings, digital platforms, newsletters) suited to each audience segment

・Establish a feedback loop to gather stakeholder input and continuously refine communication strategies

2. Create and Disseminate Release Notes, Announcements, and Newsletters

Develop clear and concise content that highlights key changes, benefits, and timelines
Ensure consistent branding and tone, aligned with the company’s voice and visual identity
Distribute communications in a targeted and timely manner to relevant groups

3. Coordinate Internal and Business Communications for Alignment and Clarity

Collaborate cross-functionally with teams such as HR, IT, and leadership to maintain consistent messaging across the organization
Develop standardized templates and guidelines to promote clarity and consistency
Provide proactive communication to avoid ambiguity and confusion

4. Support Learning Initiatives with Communication Materials and Resources

・Create engaging and informative training materials (e.g., slides, videos, FAQs) and training execution.

・Facilitate easy access to learning resources through internal portals, emails, or other appropriate channels

・Promote learning programs by communicating their benefits and encouraging participation

5. Track Progress and Report on Training Initiatives

・Monitor and report on training progress, gathering feedback to drive continuous improvement

・Measure the effectiveness of learning content and sessions, making data-driven adjustments as needed

6. Provide Ongoing Learning Support

・Offer continued support to end-users, addressing questions and guiding them through system transitions

・Keep learning materials current to reflect updates in processes or systems

REQUIREMENTS

LANGUAGE:

Advanced Business Proficiency in Japanese and English

EDUCATION:

Bachelor's degree in Business communications, Marketing, or a related field.

EXPERIENCE:

・Deep understanding of change management strategies and related concepts

・Strong experience in stakeholder engagement with excellent communication skills

・Proven ability to create and manage effective communication content

・Skilled in tracking and reporting on transformation progress and initiatives

・Creative thinker with the ability to support learning through impactful communication

LIFE at Universal Studios Japan

Check out more information on our corporate here at Universal Studios Japan.

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