INTRODUCTION
An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.
In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return all while driving the best experience all around.
As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications.
After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.
Examples of projects or the kind of projects you may engage in, include but are not limited to:
Commerce Platform
Ticketing and Access Control systems
Web and Mobile application development
Gaming and new technologies innovations, that connect the guest at home and in park
Photo validation technologies
Ride Reservation platforms
Food and Beverage platforms
Character digitally connected experiences, and the list goes on.
So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.
Job Summary
The Product Manager has overall responsibility for defining, delivering, and supporting technology solutions that enable effective Revenue Operations, Point-of-Sale (POS), and Payments across Universal Studios Japan. This role partners closely with stakeholders across Operations, Finance, Technology, and Global Digital Product teams to gather requirements, define solutions, and oversee delivery.
The Product Manager will document and manage epics and user stories in JIRA to drive software development, customization, and configuration. Supporting process documentation will be created and maintained in Confluence and Figma. The role ensures that product releases align with business objectives, follow Agile delivery practices, and deliver measurable value.
RESPONSIBILITIES
● Product Definition & Delivery – Gather business and user requirements for Revenue Operations, POS, and Payments. Translate into documented epics and user stories in JIRA with acceptance criteria. Facilitate backlog grooming, sprint planning, and agile ceremonies with delivery teams. Perform validation of features and accept stories in JIRA once criteria are met.
● Product Implementation & Support – Partner with business stakeholders to define to-be processes and maintain process documentation in Confluence/Figma. Participate in UAT planning, execution, and analysis. Coordinate with operations to ensure smooth rollout and business readiness. Contribute to training materials, release notes, and stakeholder communications.
● Product Strategy & Roadmap – Define and maintain a roadmap for POS and Payment capabilities. Partner with Finance, Operations, and Digital leadership to align roadmap priorities with business goals. Proactively assess current capabilities and pain points, and recommend enhancements or new solutions.
● Business Engagement & Communication – Provide demos and walkthroughs of features. Participate in stakeholder engagement sessions, pre-launch sign-offs, and post-launch reviews. Serve as the subject matter expert on POS and Payments product functionality.
● Other Responsibilities – Ensure compliance with Universal policies, including Environmental, Health & Safety responsibilities. Perform other duties as assigned.
Scope of Work
The Product Manager will follow established product management and project delivery methodologies, while also helping to evolve best practices for POS and Payment systems. This role collaborates with internal teams (Operations, Finance, IT, Digital Product, and Business Transformation) and external vendors to ensure successful delivery of business-critical initiatives.
Requirements & Core Competencies
● 5+ years of experience in product management, business analysis, or digital technology delivery.
● Hands-on experience with POS, Payments, or Revenue Operations systems strongly preferred.
● Proven success managing a backlog in JIRA and documenting epics/user stories with acceptance criteria.
● Experience with Confluence/Figma for process documentation.
● Familiarity with Agile methodologies, backlog prioritization, and roadmap planning.
● Demonstrated ability to partner with stakeholders across operations, finance, and technology.
● Strong analytical, problem solving, facilitation, and communication skills.
● Prior experience with large-scale system implementations or transformations preferred.
Additional Information
● Works with internal stakeholders and external vendors.
● Must be able to present complex topics in a clear, concise manner to executives, business partners, and technical teams.
● Consistent attendance is a job requirement.
● Ability to work independently with minimal supervision while driving cross-functional alignment.
● Some travel may be required to support Digital & Technology initiatives across regions
CERTIFICATIONS
● Product Management or Agile certification (e.g., CSPO, SAFe POPM) strongly preferred.
● Project Management Certification a plus.
LANGUAGE
Japanese and English_Advanced business level proficiency
EDUCATION
Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred; Master’s degree preferred.
Work Location
Osaka, Japan
Application Process
● CV Screen
● 30 minute Interview w/ Recruiter
● Multiple Interviews w/ Hiring Manager & Stakeholders
● Reference Check
● Offer
LIFE at Universal Studios Japan
▶Digital Technology | Product Owner
| 職種 / 募集ポジション | Product Manager_Revenue Operations / POS & Payments |
|---|---|
| 雇用形態 | 正社員 |
| 給与 |
|
| 勤務地 | 変更の範囲：当社拠点全般 |
| 会社名 | 合同会社ユー・エス・ジェイ（USJ LLC） |
|---|---|
| 本社所在地 | 大阪府大阪市此花区桜島2丁目1番33号 |
| 社長 | 村山 卓 |
| 設立 | 1994年 |
| 資本金 | 50億円 |
| 事業内容 | テーマパーク「ユニバーサル・スタジオ・ジャパン」の運営・企画、および関連事業 |
| 従業員数 | 15,533名（社員：3,393名、アルバイト：12,140名） ※2024年12月31日現在 |
| 休日・休暇/福利厚生 | 【休日・休暇】 ■年間休日120日（月平均10日） ■年次有給休暇（初年度15日、最大20日） ■産前・産後休暇、育児休業、介護休業など 【福利厚生】 ■制服貸与 ■社会保険完備（雇用、労災、健康、厚生年金） ■団体生命保険 ■LTD（長期所得補償制度）保険制度 ■確定拠出年金制度 ■退職金制度 ■テーマパーク無料招待券・割引チケット配布 ■各種映画・コンサートチケット割引販売 ■DVD無料レンタル ■クルーカフェ ■各種教育サポート ■社内コミュニケーション（社内SNS、社内誌等） ■社内イベント多数 |
| 正規雇用の中途採用比率 | 2022年：96% 2023年：88% 2024年：75% ※2024年12月31日現在 |
| 登録情報の有効期限 | ※登録された情報の有効期限は、登録日から3年間です ※ご登録いただいた個人情報を、採用活動以外の目的に使用することはありません |
| プライバシーポリシー | 合同会社ユー・エス・ジェイ（USJ LLC）の個人情報の取り扱いについては、下記をご参照ください。 https://www.nbcunicareers.com/candidate-privacy-policy |
| Copyrights And Trademarks | https://www.usj.co.jp/web/ja/jp/copyright-notice |
| 中途採用窓口 営業時間 | 平日：9時30分～18時 ※土日祝はクローズしています |
| 受動喫煙対策 | 当社ではこれまで施設内禁煙（分煙）を進めてきました。今後、さらなる健康経営推進策の一つとして、喫煙者だけでなく、非喫煙者を含めた従業員全員がより快適かつ健康でいきいきと過ごす事ができる職場環境の実現を目的として、2024年1月1日から喫煙所を廃止し、敷地内全面禁煙といたしました。今後も喫煙者の卒煙をサポートする活動も継続していきます。 |