Senior Network Engineer

JOB SUMMARY

Digital & Technology at Universal Studios Japan is seeking a skilled and proactive Network Engineer to support the mission-critical network infrastructure that supports park operations and guest experiences. This role is responsible for maintaining high network availability across the park’s campus network, on-prem data centers, and offsite environment.

As a core member of the network infrastructure team, you will be responsible for the operation, support, and continuous improvement of network platforms. This includes day-to-day operations, troubleshooting, and implementing changes across both wired and wireless environments.

The ideal candidate will bring strong hands-on technical expertise, the ability to guide operations, and the responsiveness required in a dynamic, high-impact environment where network performance directly affects guest satisfaction and business operations.

ROLES & RESPONSIBILITIES

• Oversee and support daily network operations to maintain performance and availability
• Implement and validate network configuration changes
• Provide guidance to the network operations team and ensure adherence to standards and SLAs
• Troubleshoot network issues, including time-critical incidents affecting park operations
• Manage ServiceNow tickets (incidents, changes, requests) and ensure timely resolution
• Maintain network inventory and asset records
• Support and troubleshoot wired and wireless (Wi-Fi) networks, including high-density environments
• Create and maintain documentation such as network diagrams, SOPs, and runbooks
• Support network deployments, upgrades, and maintenance, including off-hours work when required
• Work with internal teams and vendors to support integrated systems across the park
• Identify opportunities for improvement, including automation and operational efficiency

  REQUIREMENTS

• Japanese: Fluent or Native-level proficiency
• English: Business proficiency, with the ability to collaborate with US-based teams
• Candidates with conversational English proficiency and a willingness to actively use English in a global environment may also be considered

MUST HAVE
5+ years of experience configuring and managing network equipment

• Hands-on experience with or equivalent to:

1. Cisco switches and routers
2. Cisco Identity Service Engine (ISE)
3. Palo Alto firewall
4. Infoblox
5. Aruba Wireless

• Experience in network operations and support environments
• Experience with ServiceNow or similar ITSM tools
• Basic knowledge of network automation (e.g., Python, Netmiko)
• Strong troubleshooting and analytical skills
• Proactive approach with a sense of ownership
• Process-oriented

NICE TO HAVE

• CCNP certification
• Aruba Wi-Fi certification (or equivalent)
• Experience in network design

WORK LOCATION

• Osaka, Japan