プロジェクトデリバリーマネージャー、レベニューオペレーション

概要

当社におけるRevenue Operations領域の全テクノロジープラットフォーム（リテール、フード＆ビベレッジ、POS、決済、在庫、サプライチェーン、モバイル／デジタルオーダー、売上連携）を対象に、デリバリー、安定運用、モダナイゼーションを統括するデリバリーマネージャーを募集します。

本ポジションは、来場者の購買体験と日々のパーク運営を支える収益直結システムのデリバリーを推進し、POS刷新、新しいリテール運営モデル、全社的な収益プラットフォームの導入など、大規模なトランスフォメーションをリードします。

Retail Operations、F&B、Finance、Supply Chain、Architecture、Engineering、Cybersecurity、外部ベンダーと密に連携し、ゲストおよびクルーメンバーにとって途切れない体験を実現する基盤を支える重要な役割です。

業務内容

• プラットフォーム安定運用／デリバリー統制（約40％）
  • 収益系システム全体（POS、決済、在庫、KDS、モバイルオーダー、ベンダー連携等）の可用性・信頼性・運用品質に対する責任
  • L3以上のインシデント、問題管理、変更管理の統括
  • POS ↔ ERP ↔ WFM ↔ Finance 間の重要な売上連携を管理し、売上欠損や精算不整合の防止
  • Retail、F&B、Finance、Supply Chain、Security、Infrastructure 各チームとの緊密な協業
  • 再発防止を見据えた根本原因分析と構造的改善の推進
  • 収益影響のある変更に対する厳格なテスト、リリース準備、ロールバック基準の確立
•   テクノロジー戦略／デリバリー推進（約30％）
  • RevOps 領域における機能改善、アップグレード、大規模変革施策のエンドツーエンド管理
  • 店舗刷新、新リテールコンセプト、キャッシュレス施策など、
  • ビジネス戦略を技術ロードマップへ具体化
  • ソリューションアーキテクトと連携した
  • POS、モバイルオーダー、決済、ロイヤルティ、在庫基盤の設計判断
  • 内製チームおよびベンダー管理を通じた高品質なデリバリーと運用準備
  • スケーラビリティ・セキュリティ・保守性を両立し、技術的負債を抑制
• クロスチーム連携／人材育成（約20％）
  • RevOps システムのデリバリー・運用を担うエンジニア／アナリストの育成・指導
  • POS、連携、障害対応、売上照合プロセスにおけるチーム力強化
  • Retail Ops、Food Services、Merchandising、Supply Chain、Finance、Security、Infrastructure、グローバルD&Tとのパートナーシップ構築
  • ゲスト／クルーファーストを軸とした、責任感と改善意識のあるチームカルチャーの醸成
• 管理業務（約10％）
  • RevOps プラットフォームに関する予算、予測、ベンダー契約、ライセンス管理
  • 財務・監査・コンプライアンス・EHS要件を踏まえた支出承認
  • 経営層向けの進捗、リスク、KPI、システム状況レポーティング
  • 組織方針に基づくメンバー管理・評価
  • EHS（環境・安全衛生）ポリシーへの遵守・参画
  • その他付随業務

語学要件

日本語：流暢、もしくはネイティブレベル
英語：英語での読み書きが可能な方（翻訳ツール等を利用していただき、英語でのやりとりが日々発生します）グローバル環境で積極的に英語を使用する意欲がある方は歓迎いたします。

技術スキル

• POS、決済、在庫、オーダリング等の収益系システムに関わるデリバリー／運用経験
• REST API、マイクロサービス、イベント／バッチ連携等を含む売上データフロー理解在庫、購買、原価（COGS）、メニュー／レシピ管理などリテールバックオフィス知識
• POS刷新、決済基盤移行、クラウド化などモダナイゼーション推進経験
• 複数ベンダー・複数プラットフォームを跨ぐ運用・ガバナンス経験

マネジメントスキル

• 予算管理、ベンダーマネジメント経験
• 複数メンバーのチームマネジメント経験

歓迎要件

• 小売、飲食、テーマパーク、ホスピタリティ、高トランザクション業界での経験
• 売上照合、会計連携、内部統制への理解
• PMP、Scrum、ITIL、クラウド関連、POS／決済関連資格

勤務地

大阪

選考プロセス

• 書類選考
• オンライン面接（2－3回）
• リファレンスチェック
• オファー

JOB SUMMARY

The Delivery Manager for RevOps is accountable for the end-to-end delivery, stability, and modernization of all technology platforms that support USJ’s retail ecosystem, including Food Services, Merchandise & Shops, Point-of-Sale (POS), Payments, Inventory, Supply Chain, Digital Ordering, and Revenue Reconciliation systems.

This role ensures that all revenue-generating systems operate with the highest levels of reliability, accuracy, and compliance. It integrates delivery governance, technical depth, operational discipline, and cross-functional leadership to support daily park operations and major transformation initiatives—including POS modernization, new retail operating models, and enterprise revenue platforms.

The Delivery Manager partners closely with retail operations, finance, supply chain, architecture, engineering, cybersecurity, and vendor teams to drive stable platforms and deliver technology solutions that enable seamless guest and crew member experiences

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Platform Stability & Operational / Delivery Excellence 40%

1. Own operational performance, availability, and reliability of all RevOps systems (POS, Payments, Inventory, Kitchen Display, Mobile Ordering, Vendor Integrations, etc.).
2. Govern L3+ incident, problem management, and change control processes to ensure stable daily operations.
3. Oversee revenue-critical integrations (POS ↔ ERP ↔ WFM ↔ Finance) to prevent reconciliation issues or transaction loss.
4. Collaborate with Retail Ops, F&B, Finance, Supply Chain, Cybersecurity, and Destination teams to maintain integrated, resilient platforms.
5. Drive root cause analysis and systemic improvements for recurring issues.
6. Ensure all revenue-impacting changes meet strict testing, readiness, and rollback standards.

• Technology Strategy & Delivery 30%

1. Lead end-to-end delivery of enhancements, upgrades, and large-scale transformation programs across Revenue Operations.
2. Translate business strategy (e.g., store modernization, new retail concepts, cashless initiatives) into a globally aligned technology roadmap.
3. Partner with Solution Architecture on design decisions for POS, mobile ordering, payment gateways, loyalty, and inventory platforms.
4. Manage internal teams and vendor partners to ensure high-quality delivery and operational readiness.
5. Ensure solutions are scalable, secure, and maintainable, reducing technical debt while enabling rapid business innovation.

• Cross-Team Collaboration, Team Culture, Staff Development 20%

1. Lead, coach, and develop engineers and analysts accountable for RevOps system delivery and support.
2. Strengthen team capabilities in POS systems, integrations, troubleshooting, and revenue reconciliation processes.
3. Maintain strong partnerships with Retail Ops, Food Services, Merchandising, Supply Chain, Finance, Security, Infrastructure, and Global D&T counterparts.
4. Foster a culture of accountability, structured delivery, continuous improvement, and guest/crew-first thinking.

• Administrative 10%

1. Manage budgets, forecasts, vendor contracts, and licensing costs for HR and Finance technology platforms.
2. Approve expenditures with an ownership mindset and ensure adherence to finance, audit, compliance, and EHS requirements.
3. Provide leadership updates on delivery progress, risks, compliance activities, KPIs, and system performance.
4. Supervise team members according to organizational policies and standards..

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established USJ policy, procedures, training and team member involvement activities.
• Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required:            

Technical & Domain Expertise (Advanced Level Required)

• Broad expertise across revenue-generating platforms, including POS, payments, ordering, kitchen/fulfillment, inventory, and retail operations systems.
• Deep understanding of integration architectures supporting revenue data flows (REST APIs, microservices, ETL, real-time events, batch reconciliation).
• Knowledge of retail back-office processes (inventory, purchasing, receiving, stock count, cost-of-goods, menu/recipe management).
• Experience leading modernization initiatives such as POS upgrades, payment platform migrations, cloud adoption, and integration simplification.
• Skilled in evaluating technical designs, solution approaches, and vendor proposals.
• Experience with budget management, vendor management, and multi-platform operational oversight.

Note:
These technical expectations deliberately exceed the Technical Lead’s “deep specialization” by requiring broader architectural judgment and multi-platform technical oversight.

Delivery, Strategic & Leadership Competencies

• Proven ability to lead complex, multi-vendor delivery initiatives in revenue-centric environments.
• Strong governance skills in architecture compliance, risk management, release readiness, and production cutover.
• Ability to translate revenue strategy and retail/F&B business goals into actionable technology roadmaps.
• Excellent communication skills, able to engage senior business and technology leaders.
• Demonstrated ability to uplift team capabilities, improve delivery discipline, and mentor technical talent..

REQUIREMENTS

EDUCATION

Bachelor’s degree required; advanced degree preferred (Engineering, Computer Science, Technology, or related fields)

CERTIFICATIONS, LICENSES, REGISTRATIONS

Project management (PMP, Prince2), Agile (Scrum Master), ITIL, and cloud certifications are strong advantages. Certifications related to POS, payments, or retail technologies are beneficial.

EXPERIENCE

• 9+ years in technology delivery, enterprise systems, or operations-heavy platform management.
• Experience in retail, hospitality, theme parks, food services, supply chain, or high-volume transaction industries.
• Experience supervising technical teams and managing vendor performance.
• Strong understanding of financial controls, revenue reconciliation, and compliance.

ADDITIONAL INFORMATION

The Delivery Manager – Revenue Operations is responsible for maintaining the technology foundation that powers USJ’s retail and F&B revenue streams. Success requires balancing operational excellence with strategic vision—ensuring every system that affects guest purchases, store operations, and revenue integrity is reliable, innovative, and aligned with USJ’s global standards.