Engineering Technical Lead (Revenue Operations)

INTRODUCTION

Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business.

At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan.

In addition to shaping the guest experience, your role in Technology extends to serving our internal customers the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation.

Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience. This is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks.

JOB SUMMARY

The Technical Lead, Application Delivery & Strategy – Revenue Operations (RevOps) is the end-to-end technical leader responsible for the design, engineering quality, delivery execution, and operational stability of all revenue-critical systems at Universal Studios Japan.

This includes Retail POS, F&B POS/KDS, Ticketing/Admissions systems, Mobile Ordering, eCommerce/Online Commerce, Payment Platforms, Inventory/COGS flows, and revenue reconciliation integrations.

This role serves as the technical authority for all RevOps platforms, ensuring system scalability, integration quality, performance, payment security, auditability, and alignment with global and enterprise standards. The Tech Lead guides engineering teams, oversees vendor development quality, validates architecture, and ensures system readiness for USJ’s high-volume guest environment.

The role collaborates closely with Revenue Operations, Retail, F&B, Finance, Ticketing, Cybersecurity, Architecture, PMO, Infrastructure, Payments, and external vendors to deliver secure, seamless, and resilient experiences across all revenue touchpoints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Technical Leadership and Engineering Excellence 40%

1. Serve as the technical authority for all Revenue Operations platforms, including Retail POS, F&B POS/KDS, Ticketing/Admissions, Payment devices & gateways, Mobile Ordering, and Online Commerce systems.
2. Lead technical design, integration strategy, and engineering oversight across revenue data flows—from point of transaction to financial posting.
3. Validate system designs for scalability, throughput, performance, fault tolerance, and security required for theme-park-scale volume.
4. Ensure correct implementation of tenders, payment routing, EMV logic, ticket entitlements, inventory/COGS rules, and pricing/promotion logic across systems.
5. Coordinate engineering of embedded payment devices, POS terminals, kiosks, mobile apps, and revenue endpoints.
6. Enforce engineering best practices, coding standards, logging structures, error-handling patterns, and performance benchmarks across all RevOps systems.

• Solution Delivery and Architecture Alignment 30%

1. Partner with the Delivery Manager to execute the RevOps technology roadmap, including POS modernization, mobile ordering expansion, payment upgrades, and omni-channel commerce initiatives.
2. Oversee and validate integrations between POS>Payment Gateway>Acquirer>Finance; Online Commerce>Ticketing>Payments; and POS/KDS>Inventory/COGS>Finance.
3. Ensure all integrations follow global architecture standards, security constraints, tokenization requirements, and performance expectations.
4. Evaluate and approve technical feasibility for new revenue system capabilities such as new tender types, ticket media formats, promotions/discount engines, or commerce flows.
5. Identify technical risks early and define mitigation plans for complex, cross-domain revenue systems.
6. Ensure interoperability across legacy revenue platforms and emerging future-state systems.

• Stakeholder Communication and Collaboration 20%

1. Collaborate with Retail Ops, F&B Ops, Ticketing, Finance, RevOps, Security, and Online Commerce teams to ensure technology supports operational and business needs.
2. Translate complex engineering concepts into clear business impacts and solution trade-offs.
3. Provide technical direction and mentorship to vendor teams, internal engineers, and analysts within the RevOps domain.
4. Work closely with compliance, cybersecurity, and Finance teams to ensure systems meet:
   1. PCI DSS
   2. Financial audit and SOX controls
   3. Revenue assurance and settlement reconciliation accuracy
   4. Ticket fraud prevention and entitlement enforcement
   5. Build strong working relationships across global platform teams, ensuring alignment with Universal-wide standards.

• Standards, Compliance, and Operational Readiness 10%

1. Ensure all RevOps applications are engineered for maintainability, observability, and smooth transition to Application Services and Operations Support teams.
2. Champion adoption of DevOps, CI/CD pipelines, automated testing for transaction flows, and performance/load testing standards.
3. Promote continuous improvement across stability, latency, accuracy of revenue flows, inventory/COGS posting, and payment processing.
4. Maintain audit-ready configuration and technical documentation for POS, payments, commerce, and back-end revenue integrations

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required:            

Deep, hands-on expertise required in at least two or more of the following RevOps domains, with working knowledge across all:

• Retail & Food Services Systems

1. Retail POS systems (Simphony, Aloha, Oracle Retail, or equivalent)
2. F&B POS and Kitchen Display Systems (KDS)
3. Menu/recipe config, promotions, discounts, taxation
4. Inventory & stock movement logic (COGS, receiving, waste)

• Payments & Financial Transaction Systems

1. EMV, IC, QR, contactless payments
2. Gateway/acquirer integrations (CyberSource, Adyen, GMO, PayJP, etc.)
3. Settlement file structures, batch processing, reconciliation data
4. Tokenization, encryption, and PCI DSS compliance
5. Terminal firmware/SDK integration knowledge

• Integration & Engineering

1. Payment logs, POS transaction flows, API orchestration, webhooks
2. Experience with REST APIs, microservices, file-based integrations, MQ/event-driven flows
3. Data validation, mapping logic, and revenue transformation rules
4. Cloud architecture familiarity (AWS/Azure) for commerce/payment platforms

• Operational Knowledge

1. Revenue assurance concepts, COGS flows, GL mapping
2. Understanding of retail/F&B operational constraints
3. High-volume transaction system monitoring and performance optimization

• Leadership & Communication

1. Experience leading technical delivery across multi-vendor, multi-application revenue systems.
2. Ability to enforce engineering quality, standards, documentation, and traceability
3. Skilled in managing stakeholders with competing priorities (Retail vs F&B vs Ticketing vs Finance).
4. Ability to drive alignment across diverse technical and business teams in a fast-paced environment.

REQUIREMENTS

EDUCATION

Bachelor’s degree required; advanced degree preferred (Engineering, Computer Science, Technology, or related fields)

CERTIFICATIONS, LICENSES, REGISTRATIONS

Any relevant POS, payment, cloud, integration, or technical certifications are an advantage.

EXPERIENCE

• 7+ year engineering or systems integration, with at least 5 years in a Technical Lead role. Experience in theme park operations, manufacturing, or facilities/safety-critical industries strongly preferred
• 3+ years engineering with high-volume, guest-facing, merchants/retail, theme parks, hospitality, or transaction-intensive operations strongly preferred
• 5+ years acting as a technical lead in revenue, Point of Sales, retail management, food management, or warehouse management applications, preferably with Oracle retail & hospitality applications (e.g. Simphony, Opera, Xstore).

ADDITIONAL INFORMATION

This role is critical to ensuring that all revenue-generating systems at Universal Studios Japan operate with speed, accuracy, and high availability. The Technical Lead – RevOps safeguards the technical foundation of Retail, F&B, Ticketing, Payments, and Commerce platforms, directly impacting guest experience, revenue integrity, and operational performance.