テクニカルリード（レベニューオペレーション）

概要

当社におけるRevenue Operations領域のTechnical Lead（アプリケーションデリバリー＆戦略）を担っていただきます。
リテールPOS、F&B POS／KDS、チケッティング、モバイルオーダー、eCommerce、決済基盤、在庫／原価（COGS）、売上連携など、全ての収益系システムを技術面から統括する責任者です。
高トラフィックな環境において、スケーラビリティ・性能・セキュリティ・監査対応を満たした安定運用と進化を両立させ、ゲスト体験と収益の正確性を支える中核的ポジションです。

業務内容

• テクニカルリーダーシップ／品質責任　40%
  • POS、チケッティング、決済、モバイル／ECなど全収益系システムの技術責任者
  • 売上発生から会計連携までのエンドツーエンドな売上フローを設計・統括
  • 高トラフィック環境を前提とした性能・スケーラビリティ・信頼性・セキュリティの担保
  • 決済、チケット権利、在庫／原価、価格・プロモーションの実装品質を保証
  • POS端末、決済機器、キオスク、モバイルアプリなど複数チャネルの技術統合管理
  • コーディング標準、ログ設計、エラーハンドリングなどエンジニアリング品質の統制
• ソリューションデリバリー／アーキテクチャ　30%
  • POS刷新、モバイルオーダー、決済高度化など主要施策の技術面をリード
  • POS・決済・財務、EC・チケット・決済など主要システム連携の設計妥当性を検証
  • グローバル基準（アーキテクチャ、セキュリティ、トークナイゼーション）への準拠確認
  • 新しい決済手段、チケット媒体、割引施策の技術的実現性を評価
  • 既存システムと将来基盤の共存・移行リスクを管理
• ステークホルダー連携　20%
  • Retail、F&B、Ticketing、Finance、Security、ECなど関連部門と密に連携
  • 技術内容をビジネス影響やトレードオフとして分かりやすく説明
  • 社内エンジニア・ベンダーへの技術レビューと指導
  • PCI DSS、SOX、監査、チケット不正防止などコンプライアンス要件を技術面から支援
  • グローバルプラットフォームチームとの標準整合を推進
• システム標準化・運用　10%
  • 運用移行を見据えた保守性・可観測性（Observability）の確保
  • CI/CD、自動テスト、性能・負荷テストの推進
  • 売上・決済・在庫連携の精度・レスポンス改善
  • 監査対応可能な技術ドキュメントの整備

語学要件

日本語：流暢、もしくはネイティブレベル
英語：英語での読み書きが可能な方（翻訳ツール等を利用していただき、英語でのやりとりが日々発生します）グローバル環境で積極的に英語を使用する意欲がある方は歓迎いたします。

技術スキル

• 以下Revenue Operations領域の2分野以上での深い実務経験
  • リテール／F&B POS（Simphony、Aloha、Oracle Retail等）
  • メニュー、プロモーション、税、在庫／COGS
  • 決済（EMV、QR、非接触、ゲートウェイ連携、精算／照合）
• REST API、マイクロサービス、ファイル連携、イベント駆動の設計経験
  • クラウド（AWS／Azure）を用いた決済・コマース基盤理解
  • 高トランザクションシステムの監視・性能最適化経験
  • 複数ベンダー・複数アプリを跨ぐ技術リード経験
  • 技術標準・品質・トレーサビリティ能力
  • ステークホルダーとの（Retail／F&B／Finance等）の調整力

歓迎要件

• POS、決済、クラウド関連資格あれば歓迎

勤務地

大阪

選考プロセス

書類選考
オンライン面接（2－3回）
リファレンスチェック

JOB SUMMARY

The Technical Lead, Application Delivery & Strategy – Revenue Operations (RevOps) is the end-to-end technical leader responsible for the design, engineering quality, delivery execution, and operational stability of all revenue-critical systems at Universal Studios Japan.

This includes Retail POS, F&B POS/KDS, Ticketing/Admissions systems, Mobile Ordering, eCommerce/Online Commerce, Payment Platforms, Inventory/COGS flows, and revenue reconciliation integrations.

This role serves as the technical authority for all RevOps platforms, ensuring system scalability, integration quality, performance, payment security, auditability, and alignment with global and enterprise standards. The Tech Lead guides engineering teams, oversees vendor development quality, validates architecture, and ensures system readiness for USJ’s high-volume guest environment.

The role collaborates closely with Revenue Operations, Retail, F&B, Finance, Ticketing, Cybersecurity, Architecture, PMO, Infrastructure, Payments, and external vendors to deliver secure, seamless, and resilient experiences across all revenue touchpoints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Technical Leadership and Engineering Excellence 40%

1. Serve as the technical authority for all Revenue Operations platforms, including Retail POS, F&B POS/KDS, Ticketing/Admissions, Payment devices & gateways, Mobile Ordering, and Online Commerce systems.
2. Lead technical design, integration strategy, and engineering oversight across revenue data flows—from point of transaction to financial posting.
3. Validate system designs for scalability, throughput, performance, fault tolerance, and security required for theme-park-scale volume.
4. Ensure correct implementation of tenders, payment routing, EMV logic, ticket entitlements, inventory/COGS rules, and pricing/promotion logic across systems.
5. Coordinate engineering of embedded payment devices, POS terminals, kiosks, mobile apps, and revenue endpoints.
6. Enforce engineering best practices, coding standards, logging structures, error-handling patterns, and performance benchmarks across all RevOps systems.

• Solution Delivery and Architecture Alignment 30%

1. Partner with the Delivery Manager to execute the RevOps technology roadmap, including POS modernization, mobile ordering expansion, payment upgrades, and omni-channel commerce initiatives.
2. Oversee and validate integrations between POS>Payment Gateway>Acquirer>Finance; Online Commerce>Ticketing>Payments; and POS/KDS>Inventory/COGS>Finance.
3. Ensure all integrations follow global architecture standards, security constraints, tokenization requirements, and performance expectations.
4. Evaluate and approve technical feasibility for new revenue system capabilities such as new tender types, ticket media formats, promotions/discount engines, or commerce flows.
5. Identify technical risks early and define mitigation plans for complex, cross-domain revenue systems.
6. Ensure interoperability across legacy revenue platforms and emerging future-state systems.

• Stakeholder Communication and Collaboration 20%

1. Collaborate with Retail Ops, F&B Ops, Ticketing, Finance, RevOps, Security, and Online Commerce teams to ensure technology supports operational and business needs.
2. Translate complex engineering concepts into clear business impacts and solution trade-offs.
3. Provide technical direction and mentorship to vendor teams, internal engineers, and analysts within the RevOps domain.
4. Work closely with compliance, cybersecurity, and Finance teams to ensure systems meet:
   1. PCI DSS
   2. Financial audit and SOX controls
   3. Revenue assurance and settlement reconciliation accuracy
   4. Ticket fraud prevention and entitlement enforcement
   5. Build strong working relationships across global platform teams, ensuring alignment with Universal-wide standards.

• Standards, Compliance, and Operational Readiness 10%

1. Ensure all RevOps applications are engineered for maintainability, observability, and smooth transition to Application Services and Operations Support teams.
2. Champion adoption of DevOps, CI/CD pipelines, automated testing for transaction flows, and performance/load testing standards.
3. Promote continuous improvement across stability, latency, accuracy of revenue flows, inventory/COGS posting, and payment processing.
4. Maintain audit-ready configuration and technical documentation for POS, payments, commerce, and back-end revenue integrations

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required:            

Deep, hands-on expertise required in at least two or more of the following RevOps domains, with working knowledge across all:

• Retail & Food Services Systems

1. Retail POS systems (Simphony, Aloha, Oracle Retail, or equivalent)
2. F&B POS and Kitchen Display Systems (KDS)
3. Menu/recipe config, promotions, discounts, taxation
4. Inventory & stock movement logic (COGS, receiving, waste)

• Payments & Financial Transaction Systems

1. EMV, IC, QR, contactless payments
2. Gateway/acquirer integrations (CyberSource, Adyen, GMO, PayJP, etc.)
3. Settlement file structures, batch processing, reconciliation data
4. Tokenization, encryption, and PCI DSS compliance
5. Terminal firmware/SDK integration knowledge

• Integration & Engineering

1. Payment logs, POS transaction flows, API orchestration, webhooks
2. Experience with REST APIs, microservices, file-based integrations, MQ/event-driven flows
3. Data validation, mapping logic, and revenue transformation rules
4. Cloud architecture familiarity (AWS/Azure) for commerce/payment platforms

• Operational Knowledge

1. Revenue assurance concepts, COGS flows, GL mapping
2. Understanding of retail/F&B operational constraints
3. High-volume transaction system monitoring and performance optimization

• Leadership & Communication

1. Experience leading technical delivery across multi-vendor, multi-application revenue systems.
2. Ability to enforce engineering quality, standards, documentation, and traceability
3. Skilled in managing stakeholders with competing priorities (Retail vs F&B vs Ticketing vs Finance).
4. Ability to drive alignment across diverse technical and business teams in a fast-paced environment.

REQUIREMENTS

EDUCATION

Bachelor’s degree required; advanced degree preferred (Engineering, Computer Science, Technology, or related fields)

CERTIFICATIONS, LICENSES, REGISTRATIONS

Any relevant POS, payment, cloud, integration, or technical certifications are an advantage.

EXPERIENCE

• 7+ year engineering or systems integration, with at least 5 years in a Technical Lead role. Experience in theme park operations, manufacturing, or facilities/safety-critical industries strongly preferred
• 3+ years engineering with high-volume, guest-facing, merchants/retail, theme parks, hospitality, or transaction-intensive operations strongly preferred
• 5+ years acting as a technical lead in revenue, Point of Sales, retail management, food management, or warehouse management applications, preferably with Oracle retail & hospitality applications (e.g. Simphony, Opera, Xstore).

ADDITIONAL INFORMATION

This role is critical to ensuring that all revenue-generating systems at Universal Studios Japan operate with speed, accuracy, and high availability. The Technical Lead – RevOps safeguards the technical foundation of Retail, F&B, Ticketing, Payments, and Commerce platforms, directly impacting guest experience, revenue integrity, and operational performance.