What we are aiming for in Digital Transformation
An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.
In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return all while driving the best experience all around.
As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications.
After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.
Examples of projects or the kind of projects you may engage in, include but are not limited to:
Commerce Platform
Ticketing and Access Control systems
Web and Mobile application development
Gaming and new technologies innovations, that connect the guest at home and in park
Photo validation technologies
Ride Reservation platforms
Food and Beverage platforms
Character digitally connected experiences, and the list goes on.
So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.
RESPONSIBILITIES
● Product Definition
- Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
- Drive detailed product feature definition, including functional and non-functional requirements
- Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders
● Product Delivery
- Facilitate product backlog grooming with the Delivery scrum team
- Define and document product user stories to enable technical design, development, and testing
- Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives
● Product Implementation and Support
- Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
- Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
- Represent and support the product as the ongoing subject matter expert.
- Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning
● Product Planning
- Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
- Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
- Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes
● Product Strategy
- Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
- Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
- Collaborate and liaise with key business partners to establish product goals and objectives
- Ensure product alignment with the holistic experience transformation vision
REQUIREMENTS
LANGUAGE: Ability to use both Japanese and English in business
EDUCATION: Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred; Master’s degree preferred.
EXPERIENCE: 3+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
● Managing the digital experience for a consumer website and/or mobile app
● Experience with large scale transformation initiatives
● Demonstrated ability to define and execute strategic initiatives
● Working in an agile technology delivery program
● Defining a customer journey and digital product roadmap
● Product backlog management, including feature definition, requirements, prioritization, and sprint planning
● Close partnership with a Technology Delivery team
● Stakeholder engagement and relationship building
● Eecutive communication, with the ability to influence decision making
● Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply
Work Location
Osaka, Japan
Application Process
● CV Screen
● 30 minute Interview w/ Recruiter
● Multiple Interviews w/ Hiring Manager & Stakeholders
● Reference Check
● Offer
LIFE at Universal Studios Japan
Check out more information on CSR & welfare benefits at Universal Studios Japan.
Check out more information on our employee experiences here at USJ!
▶Digital Technology | Product Owner
| 職種 / 募集ポジション | Digital Technology_Product Owner |
|---|---|
| 雇用形態 | 正社員 |
| 給与 |
|
| 勤務地 | 変更の範囲：当社拠点全般 |
| 会社名 | 合同会社ユー・エス・ジェイ（USJ LLC） |
|---|---|
| 本社所在地 | 大阪府大阪市此花区桜島2丁目1番33号 |
| 代表者 | ジャン・ルイ・ボニエ |
| 設立 | 1994年 |
| 資本金 | 50億円 |
| 事業内容 | テーマパーク「ユニバーサル・スタジオ・ジャパン」の運営・企画、および関連事業 |
| 従業員数 | 社員：2,857名 アルバイト：11,806名 合計：14,663名（※2023年12月現在） |
| 休日・休暇/福利厚生 | 【休日・休暇】 ■年間休日120日（月平均10日） ■年次有給休暇（初年度15日、最大20日） ■産前・産後休暇、育児休業、介護休業など 【福利厚生】 ■制服貸与 ■社会保険完備（雇用、労災、健康、厚生年金） ■団体生命保険 ■LTD（長期所得補償制度）保険制度 ■確定拠出年金制度 ■退職金制度 ■テーマパーク無料招待券・割引チケット配布 ■各種映画・コンサートチケット割引販売 ■DVD無料レンタル ■クルーカフェ ■各種教育サポート ■社内コミュニケーション（社内SNS、社内誌等） ■社内イベント多数 |
| 正規雇用の中途採用比率 | 2021年 67% 2022年 96％ 2023年 88% ※公表日：2023年12月31日 |
| 登録情報の有効期限 | ※登録された情報の有効期限は、登録日から3年間です ※ご登録いただいた個人情報を、採用活動以外の目的に使用することはありません |
| プライバシーポリシー | 合同会社ユー・エス・ジェイ（USJ LLC）の個人情報の取り扱いについては、下記をご参照ください。 https://www.nbcuniversal.com/privacy-policies/privacy-japanese |
| Copyrights And Trademarks | https://www.usj.co.jp/web/ja/jp/copyright-notice |
| 中途採用窓口 営業時間 | 平日：9時30分～18時 ※土日祝はクローズしています |
| 受動喫煙対策 | 当社ではこれまで施設内禁煙（分煙）を進めてきました。今後、さらなる健康経営推進策の一つとして、喫煙者だけでなく、非喫煙者を含めた従業員全員がより快適かつ健康でいきいきと過ごす事ができる職場環境の実現を目的として、2024年1月1日から喫煙所を廃止し、敷地内全面禁煙といたしました。今後も喫煙者の卒煙をサポートする活動も継続していきます。 |