IT_Senior Specialist/Assistant Manager, Infrastructure Operations (IOps)

Transformation and Guest Experiences of Universal Studios Japan

Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business.

At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan.

In addition to shaping the guest experience, your role in Technology extends to serving our internal customers the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation.

Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience this is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks.

Job Summary

Responsible for maintaining daily operational integrity of the Universal Studios Japan resources that design Universal Destination and Experiences (UDX) data centers and other critical environments according to UDX, BICSI, and CommScope standards. Work with Infrastructure Operations (IOps) Manager to help Manage and oversees the installation and maintenance of the data center and critical environments on and off campus, coordinates with project resources and evaluates new systems/processes/standards. Help coordinate with various departments and performs integrations of critical systems to infrastructure and works closely with business partners and clients to ensure achievements of data center and critical environments capacity. This position will provide day-to-day support to the Universal Studios Japan Infrastructure operations and will report to Manager, IOps and Parkwide Technical Infrastructure (PTI) Universal Studios Japan.

Responsibilities

● Responsible for daily support of the Infrastructure Operations design team assigned to projects related to Universals Data Centers and the Campus Distribution facilities ensuring the highest standards to achieve uptime reliability of the core systems are met.

● Provides capacity planning and placement of the UDX facilities including IDF’s, MDF’s, and onsite Data Centers. Acts as the technical lead and SME for infrastructure sub systems, and their reliability. Evaluates new technologies in order to maintain a high level of enterprise availability across the campus voice and data distribution plant.

● Participates as SME in projects associated with the enhancement, upgrading or implementation of new or existing technology solutions. Quotes and implements cabling and technical facility solutions including fiber optic and structured cabling solutions and coordinates with internal and third-party teams responsible for the support of these systems

● Continually assess resources need, required skillsets and department structure to insure team alignment with UDX growth demand, and requirements. Consult with Manager, IOps and PTI in Universal Studios Japan and Sr. Manager, Infrastructure. Ops. In Orlando on opportunities and challenges.

● Be the first level of support by providing technical expertise to contractors as needed.

● Perform other duties as assigned

Requirements

LANGUAGE: Advanced Business_Japanese & English

EDUCATION: Bachelor’s Degree in Computer Science or related field; or equivalent work experience

● 3+ years of experience leading implementations of infrastructure in support of voice and date enterprise services

● Experience planning and installing data centers and other critical environment racks, cable management, copper, and fiber optic cabling.

● Knowledge of industry standards, and proven ability to develop strategic Infrastructure solutions to meet the needs of the enterprise users.

● Understanding of Compute and Networking devices, and deployments

● Working knowledge of MEP standards and operations.

● Experience installing equipment within electrical codes, grounding regulations, and calculating consumption calculations.

● Advanced MS Office skills, including PowerPoint, Visio, etc.

● Professional Business communication and interpersonal skills

● Strong analytical, and organizational skills with attention to detail.

● Project Management Experience

Work Location

Osaka, Japan

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