エンターテイメント・オペレーション部 次長 / Entertainment Operations Director

【ROLES & RESPONSIBILITIES / 業務内容】

Job Description

The Director, Entertainment Operations provides leadership and oversight of all operational functions within the department as guided by the Vice-President. The Director is responsible for supervision of direct reports and day to day operations of all Entertainment elements, as well as long term planning of operational processes, functions, budgets and other projects as assigned and/or necessary. They provide support, leadership and direction to the Entertainment Operations team to ensure the best guest experience, team member satisfaction and financial returns, aligned with goals established by the Vice President and Company. The Director interfaces and partners with the Entertainment Creative and Entertainment Development departments on current and new content including but not limited to events, new character and/or show development, show quality maintenance, design intent changes and special projects. In addition, the Director will collaborate with Intellectual Property holders, vendors and/or internal partners (Tech Services, Food & Retail, Park Ops, SECS, etc.) on all issues related to Entertainment but specifically the execution and operation of Entertainment shows, characters, costumes, elements and events.

Department Accountabilities & Job Duties

Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and inclusive work environment for all Team Members.
Responsible for strategically planning and directing an Entertainment Program resulting in a seamless operation and exemplary guest experience. Primarily focused on deployment and operations, but sometimes including generating concepts, designs, planning and/or support for new product, venues and/or events.
Oversee the daily operation of Entertainment, including managing staff and process/procedures, and providing necessary direction and/or support for Guests, Team Members and operations. Assign projects and duties to direct reports, communicate ongoing expectations and drive/monitor results.
Ensure development and implementation of an on-going Action Plan(s) to improve and maintain both Guest and Team Member engagement and satisfaction. This includes training programs, workforce planning, and rewards and recognition programs driving the department’s future success (GSAT & TSAT). Ensure appropriate and timely investigation and responses to guest and employee concerns.
Oversee and manage labor and non-labor budgets (including training), to include understanding, reporting and adjusting weekly variance explanations as appropriate and necessary to remain on plan. Provide regular budget updates to executive leadership and work with them to adjust budgets (and appropriate tracking documents) based upon operational requirements and/or business need. Plan and develop operating budget (IOP) and capital expenditures for future fiscal year(s).
Monitor and ensure that all venues/elements meet or exceed all show quality standards including but not limited to specific Guest Satisfaction (GSAT) targets as well as performer/show note requirements and standards.
Oversee the operational efficiency and effectiveness of Entertainment elements and assist as necessary to resolve any issues as they arise. Seek opportunities to improve process and procedures collaborating with stakeholders, Team Members, etc. as appropriate.
Provide direction, development and support to management team and front-line employees. Communicate feedback and address all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee evaluations annually. Oversee department staffing levels and assist when needed with hiring, training and development of staff.
Responsible to ensure an annual, updated and accurate SOP/GOP available to all Team Members. Ensure that all administrative duties and compliance training/requirements for appropriate area/element are developed, updated and completed in accordance with annual plan and deadlines.
Establish and maintain effective relationships with other park department leaders and stakeholders, creating plans and solving/resolving problems to enhance the operation and guest/TM experience.
Oversee and manage area/venue/program inventories and request orders as needed.
Have knowledge of and assist in maintaining show quality across all entertainment products. Communicate any concerns or feedback to the appropriate stakeholder(s), including Show Quality Team, and address as necessary and appropriate.
Manage the development, creation and installation of new entertainment elements/projects and events, as needed. Communicate and maintain creative and operating performance standards for assigned areas/venues/portfolios through consistent observation and engagement.
Understand and actively participate in Environmental, Health and Safety responsibilities by following established policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.
Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues and maintaining positive union relationships.
Oversee departmental safety program and plans to meet or exceed EHS goals and targets.
Responsible for effectively communicating necessary information which pertains to the entertainment operation of the park to necessary parties outside the Entertainment Department as well as management and employees within the Entertainment Department.
Responsible to practice the core company values and ensure that the staff does the same.

・担当する管理セクション
レギャラーショーセクション、パレード＆シーズナルセクション、コスチュームセクション
Managing sections in charge
Regular show section, parade & seasonal section and costume section

・ショーの運営管理
ディリーで提供するショーが安全に時間通りにあるべき形でゲストに提供する。
またショー提供に対し必要な人員、環境、費用の提供を調整し、常にベストコンディションを目指す。
ショー運営に関わるショー立上げにおいても同様に関係各所と共に準備を行い必要な物の提供し調整を行いショー運営に備える。

上記に伴う、予算管理、労務管理、安全管理、人材育成、組織開発、会社・部門方針の推進・実行（DEI,MMP等）全般。

【REQUIREMENTS / 応募要件】

7+ years of extensive experience or equivalent background in live entertainment, Theme Park Management, Theatre, Special/Corporate Events, or Concerts.
Managerial or leadership experience of departments, budgets and personnel.
Must be available to work on weekends, holidays and nights as required.
Able to work outdoors in varying weather conditions, walking/traveling to multiple venues throughout the day.
Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions, procedure manuals and union contracts.
Ability to write reports, business correspondence, and training documentation. Power Point presentation experience a plus.
Ability to effectively deliver presentations and answer questions in one-on-one and group settings.
Strong interpersonal and analytical skills and strong time management skills.
Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
Ability to partner across business units.
Demonstrates ability to work independently under pressure; proactive thinker/self-starter

[必須/Must]
大人数のチーム管理経験。
1.目標設定力 / Goal Setting capability
2.計画力 / Planning
3.人材マネジメント力 / People Management
4.コミュニケーション力 / Strong communication
5.リスク回避力 / Risk Management
6.評価力情報や報告の判断がバランスよくできる。 / Balancing and be able to judge upon evaluation and reports

【選考プロセス】

1. CV Screening

2. Interview (two to three times)

①書類選考（ポートフォリオの添付を歓迎します）
②面接（2~3回）

【勤務時間】

9：00～17：45（実働7時間45分）　
※フレックス勤務あり・コアタイムなし
※制作の進捗フェーズにより早朝/深夜勤務あり

【休日/休暇】

年間休日120日（月平均10日、基本土日休み）
※制作の進捗フェーズにより土日出勤もあり（振替休日取得可能）