Digital Technology_Program Management PMO

What We Are Aiming for in Digital Transformation

An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.

In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return – all while driving the best experience all around.

As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications.

After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.

Examples of projects or the kind of projects you may engage in, include but are not limited to:

Commerce Platform
Ticketing and Access Control systems
Web and Mobile application development
Gaming and new technologies innovations, that connect the guest at home and in park
Photo validation technologies
Ride Reservation platforms
Food and Beverage platforms
Character digitally connected experiences, and the list goes on.

So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.

JOB SUMMARY

In this role, you will be part of the Digital and Technology team and work in a global and multinational team atmosphere. You will be responsible for working with business partners, product, and development teams for the successful planning and execution of programs, projects, and releases supporting the mission and vision of the Digital & Technology department. The Program Manager ensures that the deployment of initiatives to the production environment follows the project life cycle methodology and successfully meets the business goals.

RESPONSIBILITIES

We are seeking an experienced and dynamic Program Manager to lead strategic initiatives and oversee project portfolios in our Osaka office. The ideal candidate will have a strong background in program management, with proven success in delivering complex projects within budget and timeline constraints.

Works closely with all Digital & Technology teams, business partners, and vendors to plan, organize, secure, and manage resources for assigned initiatives following the software development lifecycle and project implementation policies and procedures as applicable. Independently research, analyze, identify, and document the tasks to achieve the initiative goals. Coordinate, facilitate, and lead project team meetings to accomplish project deliverables.

Responsible for the management of the initiative including; work statements, work breakdown structures, developing and tracking budget and schedule, tracking individual project tasks, providing risk analysis, tracking and resolving issues and action items, requirements gathering, quality assurance (test plan development and bug tracking), providing various project management visibility and control measures and reports as needed, and communicating to the project team and stakeholders.

Follow established Program and Agile management methodologies and provide input to improve practices. Use established program management tools to report initiative statuses for dashboards and reports. Work directly with Digital & Technology management and participate in regular resource planning meetings to secure project resources.

REQUIREMENTS

● LANGUAGE: Ability to use both Japanese and English in business.

● EDUCATION: College diploma or university degree in the field of computer science, information systems, technology, project management, or software engineering and/or 5-7+ years equivalent work experience.

● Demonstrated experience in project management, business analysis, or equivalent combination of education and experience.

● Experience developing comprehensive project plans, including scope, timelines, resource allocation, and budgets.

● Foster strong relationships with key stakeholders, including customers, internal teams, and third-party vendors.

● Strong presentation, facilitation, communication, and negotiation skills required.

● Requires the use of sound business judgment in coordinating the digital and technology software development and implementation.

● Experience using software development tools and processes.

● Strong collaboration skills with experience negotiating different opinions and solving complex problems.

● CERTIFICATIONS, LICENSES, REGISTRATIONS: Project Management Certification (Highly desired).

Application Process

● CV Screen

● 30 minute Interview w/ Recruiter

● Multiple Interviews w/ Hiring Manager & Stakeholders

● Reference Check

● Offer

LIFE at Universal Studios Japan

▶Perks & Benefits | 福利厚生

▶CSR | L♡VE HAS NO LIMIT

Check out more information on CSR & welfare benefits at Universal Studios Japan.

▶Meet Our People

Check out more information on our employee experiences here at USJ!

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