Park Technology_Strategy & Governance PMO

Transformation and Guest Experiences of Universal Studios Japan

Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ.  In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business.

At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan.

In addition to shaping the guest experience, your role in Technology extends to serving our internal customers—the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation.

Now is an exciting time to join Universal Studios Japan.  Be at the forefront of shaping the new guest and Crew Member experience —this is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks.

JOB SUMMARY

As part of USJ's IT Department Strategy & Governance (PMO) business, we will select each IT project, formulate medium- to long-term projects, determine PJ priorities, and respond to and manage requests from other internal departments. Promote and lead the business as governance.  
Further global projects are expected to increase in the future, and communication with the US headquarters is on the rise.  
There is no goal in improving guest experience or efficiency of the work of a wide range of internal departments.  
This role will assume the governance function of the IT department and contribute to the content, cost and schedule of each PJ and the execution of IT projects more efficiently.  

ROLES & RESPONSIBILITIES

Portfolio Management

● Manage projects related to USJ as a wish list from the IT roadmap of the US headquarter office.
● Help that PM creates Project Charter in English.
● Collect the monthly status of each ongoing project. Summarize it to the templated report. Then explain the specifically updated part to the VP.
● Manage further USJ IT roadmap as the strategy through priority and budget review from LRP/Wish List.

Project Management

● Host monthly internal meetings and gates of each project.
● Report value, budget, progress, issues, etc. on major projects in a standard format.
● Check the status of project document creation for each milestone and follow up on delays.

Collaboration with US Headquarters

● Share Weekly Status Updates in a fixed format.
● Having approval of each project execution with project charters.
● Build consensus on implementation guidelines, progress, issues, etc. for major global projects.

Budget Management

● Track USJ IT budget Capex/Opex usage/consumption and manage appropriate landing of each year.
● Keep up-to-date on the status of the department's budget consumption and expected results
● Coordinate with each team and PM member when necessary and propose countermeasures.

Department Duties

● Review work processes within the department and improve the work environment.
● Strive to activate communication within the department and improve the productivity of the department.
● Provide support to overworked teams and staff beyond team belongs.

REQUIREMENTS

Language:
● Native level Japanese = Native or JLPT N1
● Business-level English

Experience:
● Experience in portfolio management and prioritization of all internal IT projects.
● Experience promoting global projects.
● Experience in budget management (budget, calculation, forecast management, etc.)
●High communication skills with low context. and in English.
●Logical thinking, understanding, and giving output.
●Management experience.

Nice to Have

● Experience in developing applications such as e-commerce and sales management
● Experience in software development and DB management
● Experience of working as an infrastructure engineer or network engineer

Other Expectations

● A team player and who can quickly and politely cooperate with internal and external collaborators.
● Ability to take challenges positively, proactively contribute and take ownership of projects promotions.
● The ability to enagage with people across the organization and provide new ideas.

Application Process

● CV Screen

● 30 minute Interview w/ Recruiter

● Multiple Interviews w/ Business Units

● Reference Check

● Offer

LIFE at USJ

▶Perks & Benefits | 福利厚生
▶CSR | L♡VE HAS NO LIMIT
Check out more information on CSR & welfare benefits at Universal Studios Japan.

▶Meet Our People

Check out more information on our employee experiences here at USJ!

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