Transformation and Guest Experiences of Universal Studios Japan
Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business.
At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan.
In addition to shaping the guest experience, your role in Technology extends to serving our internal customers—the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation.
Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience —this is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks.
JOB SUMMARY
In this role, you will play a pivotal role in designing, installing, and supporting our video conferencing solutions. You will be the bridge between our cutting-edge technology and our valued customers, ensuring a smooth and positive experience throughout the entire process.
ROLES & RESPONSIBILITIES
● Design and configure video conferencing systems based on customer needs and room specifications.
● Install and test video conferencing hardware and software, ensuring optimal functionality.
● Provide comprehensive on-site and remote technical support to customers for video conferencing and webinar issues.
● Proactively identify and troubleshoot technical problems, resolving them efficiently and effectively.
● Maintain a deep understanding of various video conferencing platforms and stay up-to-date on industry trends, specializing in Microsoft Teams Room hardware..
● Develop and deliver clear and concise user training materials for video conferencing systems.
● Demonstrate exceptional customer service skills, providing prompt, courteous, and professional support.
● Collaborate effectively with internal teams, including sales and engineering, to ensure customer satisfaction.
REQUIREMENTS
● Minimum 5 years of experience in video conferencing design, installation, or support.
Strong understanding of video conferencing technology, including hardware, software, and network protocols.
● Excellent troubleshooting and problem-solving skills.
● Proven ability to provide exceptional customer service in a technical environment.
● Experience in Webinar production support.
● Excellent communication, both written and verbal, with a focus on clear and concise explanations.
● Ability to work independently and manage multiple tasks simultaneously.
Application Process
● CV Screen
● 30 minute Interview w/ Recruiter
● Multiple Interviews w/ Hiring Manager & Stakeholders
● Reference Check
● Offer
LIFE at Universal Studios Japan
Check out more information on CSR & welfare benefits at Universal Studios Japan.
Check out more information on our employee experiences here at USJ!
▶Digital Technology | Product Owner
| 職種 / 募集ポジション | Park Technology_Audio Visual Engineer |
|---|---|
| 雇用形態 | 正社員 |
| 給与 |
|
| 勤務地 | |
| 会社名 | 合同会社ユー・エス・ジェイ（USJ LLC） |
|---|---|
| 本社所在地 | 大阪府大阪市此花区桜島2丁目1番33号 |
| 代表者 | ジャン・ルイ・ボニエ |
| 設立 | 1994年 |
| 資本金 | 50億円 |
| 事業内容 | テーマパーク「ユニバーサル・スタジオ・ジャパン」の運営・企画、および関連事業 |
| 従業員数 | 社員：2,857名 アルバイト：11,806名 合計：14,663名（※2023年12月現在） |
| 休日・休暇/福利厚生 | 【休日・休暇】 ■年間休日120日（月平均10日） ■年次有給休暇（初年度15日、最大20日） ■産前・産後休暇、育児休業、介護休業など 【福利厚生】 ■制服貸与 ■社会保険完備（雇用、労災、健康、厚生年金） ■団体生命保険 ■LTD（長期所得補償制度）保険制度 ■確定拠出年金制度 ■退職金制度 ■テーマパーク無料招待券・割引チケット配布 ■各種映画・コンサートチケット割引販売 ■DVD無料レンタル ■クルーカフェ ■各種教育サポート ■社内コミュニケーション（社内SNS、社内誌等） ■社内イベント多数 |
| 正規雇用の中途採用比率 | 2021年 67% 2022年 96％ 2023年 88% ※公表日：2023年12月31日 |
| 登録情報の有効期限 | ※登録された情報の有効期限は、登録日から3年間です ※ご登録いただいた個人情報を、採用活動以外の目的に使用することはありません |
| プライバシーポリシー | 合同会社ユー・エス・ジェイ（USJ LLC）の個人情報の取り扱いについては、下記をご参照ください。 https://www.nbcuniversal.com/privacy-policies/privacy-japanese |
| Copyrights And Trademarks | https://www.usj.co.jp/web/ja/jp/copyright-notice |
| 中途採用窓口 営業時間 | 平日：9時30分～18時 ※土日祝はクローズしています |
| 受動喫煙対策 | 当社ではこれまで施設内禁煙（分煙）を進めてきました。今後、さらなる健康経営推進策の一つとして、喫煙者だけでなく、非喫煙者を含めた従業員全員がより快適かつ健康でいきいきと過ごす事ができる職場環境の実現を目的として、2024年1月1日から喫煙所を廃止し、敷地内全面禁煙といたしました。今後も喫煙者の卒煙をサポートする活動も継続していきます。 |