Digital Technology_Mobile/Web Solutions Engineering and Operations Manager

What we are aiming for in Digital Transformation

An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.

In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return all while driving the best experience all around.

As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications.

After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.

Examples of projects or the kind of projects you may engage in, include but are not limited to:
Commerce Platform
Ticketing and Access Control systems
Web and Mobile application development
Gaming and new technologies innovations, that connect the guest at home and in park
Photo validation technologies
Ride Reservation platforms
Food and Beverage platforms
Character digitally connected experiences, and the list goes on.

So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.

JOB SUMMARY

The Manager, Mobile/Web Solution Engineering & Operations is a key engineering, and leadership role responsible for front-end applications leveraging both mobile and web technologies at Universal Parks & Resorts. This individual leads a team of talented technologists to design, develop, deploy, and support critical front-end applications globally including mobile applications and websites highlighting guest experiences, eCommerce storefronts, reservation systems, Universal Brand consistency, and other future front-end experiences. This role is focused on delivery and support of quality, high-end, best-in-class experiences for our guests and business partners.

This role along with their team, will be responsible for front-end software engineering solutions using mobile and web, new consumer facing technologies; and will be a thought leader for modular design, software reusability, empowerment of our business partners, and release integrity. Partners globally with other Digital Technology groups, Corporate Technology, Infrastructure, Security, Product, Innovation, PMO; business divisions; functional support partners like Finance, Sourcing, and HR. This position is focused on innovation, design and development of new digital experiences based on existing physical theme park experiences and launching new businesses in both physical and virtual spaces.

RESPONSIBILITIES

◆Technology Strategy & Delivery

● Manage day-to-day activities in support of global mobile/web team and front-end engineering strategy, design, development for Universal Digital and Technology.

● Oversee the implementation of scalable, flexible, secure, and cost-effective technology design & engineering.

● Leads technical development team for digital and guest / customer interfacing applications like mobile/web experiences, eCommerce storefront, and others.

● Proactively manage a mixture of internal resources and external partners to achieve both best in class technology solutions while achieving speed to market.

● Acts as key subject matter expert in the rapidly evolving digital technology arena including all forms of mobile/web engineering, and cloud architecture.

● Oversees the day-to-day incorporation of high-quality automation of processes, develops, quality engineering, and release management, cloud into every-day work.
Cross-Team Collaboration, Team Culture, Staff Development

● Lead and mentor direct reports/team members in day-to-day management and administration of UDX digital transformation.

● Work with executive leadership in providing clear decisions along with their implementation. Coach and build confidence in staff to make and implement good technical and business decisions using technology and analytical thinking.

● Promote working culture of accountability and technology depth to support Universal’s physical and virtual business aspirations.

● Support and champion Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates.

● Work seamlessly with other Digital and Technology & teams and leaders to architect and build best in class solutions and experiences.

◆Platform Stability & Operational/Delivery Excellence

● Ensures achievement of consistently high platform reliability and uptime of digital technology solutions to ensure superior “Digital Show Quality” for Universal’s digital solutions.

● Drive focus on operational excellence throughout the organization & partners, including (but not limited to) processes, governance, efficient working approaches, collaboration.

● Ensure positive trend in key performance indicators of the digital platform. Partner with PMO & Product for on-time delivery of solutions, proactively mitigate risk of “scope creep” and business impact during transformational change.

◆Administrative

● Manage appropriate departmental budgets; review/approve related budget expenditures with “act as an owner” mentality.
● Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and team member involvement activities.
● Perform other duties as assigned.

Consistent attendance is a job requirement.

EDUCATION: Bachelor’s degree is required and preferably in a technical field.

EXPERIENCE: 7+ years in progressive technology & software engineering. 3+ years’ experience leading digital, web, custom software engineering; proven success engineering eCommerce/online shopping experiences in a tourism/entertainment industry.

Application Process

● CV Screen

● 30 minute Interview w/ Recruiter

● Multiple Interviews w/ Hiring Manager & Stakeholders

● Reference Check

● Offer