Operations Associate

Wayfarer is a tech-driven hospitality startup brand rapidly expanding its team. Founded in 2019, we're on a mission to reinvent the hospitality business model by creating an innovative experience for travelers in Japan. Currently, we have 12 hotel locations in Kyoto and Osaka across three cornerstone brands: Wayfarer, ORI, and Kabin.

Our vision is to brighten life for the next generation of everyday travelers. We are building a product that is not limited only to the hotel, but also connects with local communities in a meaningful way to help travelers discover more. Powered by in-house technology that enables digital touchpoints for superior operating efficiencies and a seamless traveler experience, without forgetting the human touch and interactions that make travel real.

We're not like most companies. We're direct talkers and look for outside the box critical thinkers. We have an international team represented by over 12 nationalities; you will work in an environment primarily in English and Japanese.

Ideal candidates for Operations Associates can think on their feet; are disciplined & organized; have grit & perseverance; enjoy trying new approaches & changing things; are open to feedback, direct in communication, and tech-savvy.

About the Position

• Deliver and meet higher expectations of guest needs 
• Welcome guests upon their arrival and assign rooms
• Answer questions and address complaints in a timely and professional manner
• Assist the operations team to refine and document processes, implement operational improvements, product collaborations, tech systems and automations
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Other duties as assigned by management

Basic Requirements:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• Proficiency in written and spoken Japanese (N2 or above)
• Proficiency in written and spoken English
• Must be living in Japan with a valid visa/working status
• Experience with front desk or in a hospitality setting (preferred)
• Must have a valid work visa in Japan

Benefits:

• 15 days paid leave after 3 months probation, unlimited sick leave with approval
• Standard Japanese company social insurance (pension, health & employment insurance)
• Monthly commuting expenses
• Office snacks, company culture events & gatherings
• Free stays at our hotels subject to availability
• Discretionary long-term incentive plan (equity) for high-performers