Operations Associate (Kyoto)

Who is Wayfarer?

Wayfarer is an innovative hotel operations and travel startup in Japan. Founded in late 2019, we manage over 400 rooms across our three brands: Wayfarer, Kabin, and ORI.

Our vision as a company is to brighten life for the next generation of everyday travelers. This means we build products that expand beyond just a place to stay; we connect travelers to the local community so they can discover more authentic experiences and explore IRL.

We also leverage in-house technology that enables digital touchpoints for superior operating efficiencies and a seamless traveler experience, all without forgetting the human touch and interactions that make travel real.

We’re not like most companies. We're upstarts. We take the "blueprint" and do it better. We think critically and act quickly. Communication is direct and we move at the pace of change.

Our team is diverse with nearly 40 nationalities, and we primarily communicate in English. Our culture is people-first and our organizational structure helps get things done, while still encouraging new ideas and innovation. We are always looking for bright additions to our team, so join us as we reimagine hospitality for the next generation traveler.

Ideal candidates for Operations Associates can think on their feet; are disciplined & organized; have grit & perseverance; enjoy trying new approaches & changing things; are open to feedback, direct in communication, and tech-savvy.

About the Position

• Deliver and meet higher expectations of guest needs 
• Welcome guests upon their arrival and assign rooms
• Answer questions and address complaints in a timely and professional manner
• Assist the operations team to refine and document processes, implement operational improvements, product collaborations, tech systems and automations
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Other duties as assigned by management

Basic Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• Proficiency in written and spoken Japanese (N3 or above)
• Proficiency in written and spoken English
• Experience with front desk or in a hospitality setting (preferred)

Benefits

• 15 days paid leave after 3 months probation, paid sick leave with approval
• Standard Japanese company social insurance (pension, health & employment insurance)
• Monthly commuting expenses
• Office snacks, company culture events & gatherings
• Free stays at our hotels subject to availability
• Discretionary long-term incentive plan (equity) for high-performers