Night Operations Associate

Who is Wayfarer?

Wayfarer is a leading next generation hotel operations and travel startup in Japan. Founded in late 2019, we manage over 400 rooms across our brands Wayfarer, ORI and Kabin.

Our vision is to brighten life for the next generation of everyday travelers. We are building a product that is not limited only to the hotel, but also connects to local communities in a meaningful way to help travelers discover more. Powered by inhouse technology that enables digital touchpoints for superior operating efficiencies and a seamless traveler experience, without forgetting the human touch and interactions that make travel real.

We’re not like most companies. We’re misfits. We like doing things differently from the ‘recipe’. We communicate directly. We want risk-takers and outside the box critical thinking. We give first and help each other.

Our work environment is hybrid and diverse with over 30 nationalities with our teams primarily communicating in English. We have a people-first culture; our organizational structure helps get things done, but we encourage new ideas and innovation.

Responsibilities

• Be the vanguard for daily property operations, reception, and traveler services
• Own and resolve operational challenges decisively and independently
• Assist the operations team to refine and document processes
• Implement operational improvements, product collaborations, tech systems, and automations

Requirements/Preferences

• High ability in written and spoken Japanese as well as English
• Must be living in Japan with a valid visa/working status

• Hospitality experience/familiarity with night shift

Benefits

• 15 days paid leave after 3 months probation, sick leave
• Standard Japanese company social insurance (pension, health insurance, unemployment insurance)
• Monthly commuting expenses up to 20,000 yen
• Office snacks, company culture events & gatherings
• Free stays at our hotels subject to availability
• Working with an international team with diverse cultures and backgrounds
• Discretionary long-term incentive plan (equity) for high-performing staff