CRM Product Manager (Transformation Division)

すべての人にハッピーなひとときをお届けし、価値を創造します - Deliver happy moments to everyone while creating value

私たちコカ･コーラ ボトラーズジャパンは、東は宮城県から西は鹿児島県まで1都2府35県を営業地域として、コカ･コーラ社製品を製造・販売するボトラーです。

日本のコカ･コーラシステムの約9割の販売量を担う、国内最大のコカ･コーラボトラーであるとともに、世界に250以上あるコカ･コーラボトラーの中でも、売上高でアジア最大、世界でも有数の規模を誇ります。

私たちはこれからも事業を持続的に成長させることで、利益還元の拡充と企業価値の向上を実現し、みなさまの期待に応えてまいります。
そして、お客さま･お得意さまの特性にあわせた営業活動や、製造分野における生産効率性向上など、国内外の知見を結集し、安全で高品質な製品をお届けすることで、コカ･コーラビジネスのさらなる成長を目指すとともに、日本の清涼飲料業界の発展に寄与してまいります。

当社は、人々の一生と日々の生活に寄り添い、人生のあらゆる場面においてハッピーな瞬間とさわやかさをお届けするトータル・ビバレッジ・カンパニーとして、お客さま、お得意さま、株主さま、地域社会、社員に対して、持続的に高水準の付加価値を提供してまいります。

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General Description

The AXCEL program is launched to have CCBJI achieve Vision 2030 enabling commercial excellence, supply chain optimization and back office & IT optimization.
The AXCEL Product Manager (PdM) will play a critical role in owning the lifecycle of a product/feature, roadmap, vision, and tenets and having accountable for the user’s experience.
PdMs drive product development, oversee business aspects like CRM and marketing, and report on metrics such as KPIs and adoption through cross-functional collaboration. This role demands strategic insight, technical skills, and enthusiasm for introducing new work methods at CCBJI.

Key Responsibilities:   

１：Product Strategy & Roadmap
o　Drive and communicate the vision, strategy and roadmap on the functional area in alignment with business goals.
o　Co-work with Business Process Leads to establish the roadmap and define requirements considering end-to-end process.

２：Cross Functional Collaboration:
o　Act as the main point of contact between stakeholders, including business process leads, IT team, and service operation team
o　Establish and maintain strong relationships with key stakeholders to ensure project objectives align with business needs and expectations.
o　Regularly update stakeholders on project progress, risks, and challenges, providing clear and transparent communication.

３：Change Management:
o　Support the organization in adopting new ways of working to make future capabilities with associated functional area
o　Co-work with change management team to develop and execute change management strategies to drive user adoption and ensure alignment with business processes.

４：Performance Measurement & Reporting:
o　Track KPIs (Key Performance Indicators) to measure product success
o　Track and report on the progress of KPIs with regular updates on outcomes and benefits realized.
o　Regular reviews can be conducted to evaluate impact and identify possible areas for future improvement.

５：Continuous Improvement:
o　Iterate on the product/process based on feedback, performance data and evolving user needs
o　Stay up to date on the industry trends, emerging technologies to continuously improve the organization's digital transformation efforts.

Qualifications：

Education：

Bachelor’s degree in business, Information Technology, Engineering, or related field (Master's degree preferred)

Experience: 
o　5+ years of product management experience, with proven track record of delivering successful products in sales & marketing domain
o　Experience managing cross-functional teams and leading product/process initiatives across various departments.

Skills:  
o　Knowledge of CRM technologies, digital tools, and trends (e.g., SFDC, MS, SAP)
o　Strong analytical skills with the ability to interpret data, define metrics and make data-driven decisions.
o　Excellent communication, presentation, and interpersonal skills to interact with stakeholders at all levels as team player
o　Demonstrates problem-solving abilities and applies strategic thinking to address both user requirements and business goals.
o　Ability to drive change and manage resistance within an organization.
o　Business English/Japanese fluency

Working Conditions :

・Full-time position.
・Office-based or hybrid work environment, depending on the company’s policy.
・Some travel may be required, particularly for meetings with stakeholders or vendors

Key Competencies:  
・　Leadership and team collaboration.
・　Strategic thinking and problem-solving.
・　Strong attention to detail and focus on delivering high-quality results.
・　Ability to manage competing priorities and adapt to changing environments.
・　Customer-focused mindset, ensuring digital solutions enhance the end-user experience.