1. 株式会社グロービス
  2. 株式会社グロービス 採用情報
  3. 株式会社グロービス の求人一覧
  4. Customer Success Specialist for Corporate Clients

Customer Success Specialist for Corporate Clients

  • 正社員

株式会社グロービス の求人一覧

事業内容/About the Company

About GLOBIS: GLOBIS strives to bring creative change and innovation to society, through people, capital and knowledge. We nurture business leaders at GLOBIS University, Japan’s largest business school. Over 1,400 leading companies have sharpened their management capabilities with GLOBIS Corporate Education. GLOBIS has supported the growth of start-ups by investing over 66 billion yen in funds in 130 companies through GLOBIS Capital Partners. Utilizing the GLOBIS Insights digital media platform and GLOBIS MBA book series, we have shared management expertise globally.

募集背景/Recruitment Backgrounds

We are looking for an experienced customer success specialist for corporate clients. You will join a newly-formed team to drive the adoption and growth of GLOBIS Unlimited, business microlearning platform, with a focus on providing insights and information that will aid our sales team to attract and retain corporate clients.

You will work closely with sales, product, support, and operations, being the voice of the customer to deliver an exceptional experience to our global corporate clients. You should be ready to go beyond existing support infrastructure and make sure that clients are satisfied with their service and that information is communicated clearly to internal stakeholders.


About GLOBIS Unlimited: GLOBIS Unlimited is a business microlearning online platform, providing microlearning courses on MBA-level business topics.

https://unlimited.globis.co.jp/top/

業務内容/Responsibilities

  • Plan and create support materials to assist sales members to meet new acquisition goals
  • Interact directly with existing clients to meet expectations
  • Facilitate registration process, product implementation, onboarding training, and ongoing account review
  • Assist with the renewal process for renewal targets
  • Manage outreach to customers for product feedback requests and internal escalations to product development teams
  • Be the voice of the customer as you partner with engineering, marketing, and sales to deliver best-in-class customer experience
  • Make clear both qualitative and quantitative facts about customer usage and needs to better grow product globally

応募資格/Requirements

必須要件/Required

  • 3+ years of experience as a customer success specialist with corporate clients
  • Experience working independently and proactively in a dynamic environment
  • Experience managing and delivering multiple projects at the same time
  • Native or near-native English ability with strong writing skills
  • Intermediate Japanese ability both written and spoken (JLPT N2 or above preferred)
  • Flexibility and professionalism to foster strong relationships with team members, GLOBIS colleagues, and outside contacts
  • Strong time/project management skills

歓迎要件/Preferred

  • Flexibility and creativity; ability to come up with innovative alternatives if faced with problems/difficult choices
  • Data management and analysis skills (SQL, Tableau, other data visualization) 
  • Experience working with or implementing marketing automation and CRM systems
職種 / 募集ポジション Customer Success Specialist for Corporate Clients
雇用形態 正社員
給与
非公開
Please refer to the following for salary details.
勤務地
  • 102-0084  Sumitomo Fudosan Kojimachi Bldg., 5-1 Niban-cho, Chiyoda-ku, Tokyo, Japan【Tokyo office】
    地図で確認
No Smoking in the office.
雇用形態/Position
Full-time employee
給与/Salary
Salary depends on work experience, skills and abilities
・Annual salary revision in July
・Profit-sharing (summer and winter, as per company rules and regulations)
待遇/Benefits
Commutation expenses covered
・Health insurance, employment insurance, workers accident insurance, pension
・Retirement age: 60
・Stock-holdings system
就業時間/Working hours
Flexible Working Hours
休日/Holidays
・Saturdays, Sundays, and holidays
・20 paid holidays (can be rolled over to the following year for a maximum of 40 total days). During the 3-month probation period, a maximum of 5 days can be granted, calculated on a pro-rata basis from the start date.
・Annual holidays: New Year’s period (ex. Dec 29-Jan 4), marriage leave, condolence leave, natural disaster leave, maternity leave, sabbatical (after 5 and 10 consecutive years with the company)
教育制度及び資格補助/Self-development Support
・GLOBIS MBA can be partially sponsored by the compnay
・Support system for short-term study abroad, etc.
・Self-development support (Maximum of 200,000 JPY per annual)
平均残業時間/Approx. OTW
Avg. 10-20 hours per month (maximum allowed is 45 hrs/month)
配属先組織構成/Department/Team
Department: GLOBIS Digital Platform
Team: GLOBIS Unlimited Team

GLOBIS Unlimited team consists of about 10 members.
1日のスケジュール(例)/Sample Schedule of a weekday
GLOBIS employees have flexible working hours and are allowed remote work. Depending on the department and other conditions, staff are asked to commute to the office 1-2 days/week. Typical working hours are 9:30-18:00, with a 1-hour lunch break and weekends (Sat, Sun) off.
将来のキャリアイメージ/Career Path
Successful candidates are self-motivated but communicative with teammates, organized, and eager to both apply their skills and develop new ones. You will hold a key creative role in a small team, so your performance will need to be reliable and adaptable. This is an excellent opportunity for a creative-minded individual to develop their skills and engage audiences with content that will inspire positive change in society.
選考フロー/Screening Process
Application screening→First interview (HR)→Second interview (team leader)→Third interview (department head)→Fourth interview (HR head / Depending on the situation)

*There may not be the 4th interview.
*An English cover letter (Theme: What would you like to do or achieve in our company?) is required when submitting a resume.
*Candidates who do not meet the Japanese-Language Proficiency Test requirements may be required to take an online test arranged by GLOBIS during the screening process.
会社情報
会社名 株式会社グロービス