《Tokyo》Customer Success Specialist - GLOBIS Unlimited (Professional position)

Full time employee/Permanent

非公開

• 102-0084  Sumitomo Fudosan Kojimachi Bldg., 5-1 Niban-cho, Chiyoda-ku, Tokyo, Japan【Tokyo office】
  地図で確認

Flexible Working Hours（Core time: None） 
1 hour break

Sundays, national holidays (together with the immediately following Monday if a national holiday falls on a Sunday), Saturdays, any other dates designated by the company (none at this time)

・Commutation expenses covered
・Retirement age: 60
・Continued Employment System Available (Up to 65 years old)
・Stock-holding system

Health insurance, employment insurance, workers accident compensation insurance, pension

No smoking indoors in principle

Salary depends on work experience, skills and abilities
・Annual salary revision in July
・Profit-sharing (summer and winter, as per company rules and regulations)

(Initial Assignment) Tokyo

(Scope of Variation) Headquarters and all domestic and international offices designated by the company (including locations for remote work implementation), and in the event of future secondments, all offices designated by the secondment destination

*The assignment of work locations and placements is determined based on considerations such as career and skill development, individual circumstances, and optimal distribution aligned with the company's business expansion.

・20 paid holidays per year. The paid holidays in the first year will be calculated on a pro-rata basis from the start date.
・Annual holidays: New Year’s period (ex. Dec 29-Jan 4), marriage leave, condolence leave, natural disaster leave, maternity leave, sabbatical (after 5 and 10 consecutive years with the company)

・GLOBIS MBA partial subsidy*
・Short-term study abroad support*）
・Self-development subsidy (max 200,000 JPY/year)
・Support for attending training courses required for work (all expenses covered by the company at the discretion of the department head)
*Employees are requested to repay the above-mentioned subsidy/support in case they: 
-Do not complete the program, or 
-Leave GLOBIS during program enrollment or within two years of program completion.

This position will be part of a newly formed team. 
Our division, GLOBIS Digital Platform, focuses on product development and customer success. 
Sales and marketing activities are handled by other divisions at GLOBIS Tokyo as well as our overseas hubs in the US, Singapore, Belgium, and more.

As this is the first role on a newly formed team, you will initially take on a wide range of responsibilities beyond customer success activities, including building processes, tools, and shaping the future team. This position offers the opportunity to collaborate closely with content development, marketing, sales, and engineering teams to align the product with customer expectations and feedback. As you grow in this role, you will have the chance to advance to managerial and leadership positions, ultimately shaping and leading the customer success strategy and team within the organization.

Typical Workday 
We adopt a flexible working hours system, with regular working hours from 9:30-18:00, including a 1-hour lunch break. Employees are expected to work on-site three days a week, with the remaining days being remote.

Here’s an example of a typical workday for a Customer Success Specialist:
・09:30-10:00: Review emails, Slack messages, and update task lists 
・10:00-11:00: Attend a team meeting to discuss current projects and customer feedback 
・11:00-12:00: Work on customer onboarding processes, ensuring new clients are successfully integrated into the system 
・12:00-13:00: Lunch break 
・13:00-14:00: Hold a meeting with the sales team to discuss strategies for customer engagement and retention 
・14:00-15:00: Address customer inquiries and provide support through email or calls 
・15:00-16:00: Collaborate with the product development team to relay customer feedback and discuss potential improvements 
・16:00-17:00: Prepare and send out a customer success newsletter or update 
・17:00-18:00: Plan and organize upcoming customer webinars or training sessions

Occasional evening and weekend work may be required for events or customer meetings, with flexible working hours and compensatory leave systems to accommodate these needs. Our team prioritizes results over working hours, promoting a productivity-focused work style.

Avg. 10-20 hours per month

GLOBIS actively embraces new ways of working as a 21st-century leader. Leveraging cutting-edge technology, we proactively incorporate online and remote work while placing a strong emphasis on creating real "spaces" that foster positive communities, company culture, and relationships.

We generally recommend coming to the office three days or more a week, but policies may vary based on the characteristics of each department and team. Please note that the above is subject to change based on the societal landscape.

The initiative involves discussions in an environment removed from daily business operations, focusing on:

- Understanding the GLOBIS Way
- Management retreat (making company-wide goals personal)
- Cross-departmental communication and team building

*This is conducted annually over a period of one night and two days. 
*Additionally, there is a "Department Retreat" conducted within individual departments with similar objectives.

3 months

With the aim of adapting to the organization and building relationships with colleagues, it is recommended to be present in the office daily during the onboarding period (the first three months of employment).

Professional：
University graduate or Graduate school graduate

Not only expertise in business but also involvement in organizational management is expected in the long run. Additionally, as part of career development, participation in "educational activities (such as the development of educational content and lecturing)" aimed at disseminating management knowledge is required. (Therefore, it is assumed that obtaining a master's degree is a prerequisite either before or after joining the company.)

For more details, please visit: https://recruiting.globis.co.jp/environment/growthsupport/

CV Submission/Screening →1st interview with HR → 2nd interview with Manager/Leader of Department →Final interview with Director of Department 
*Depending on the selection process, there may be an additional interview with the HR Director following the department director's interview.

*Please submit your resume and curriculum vitae in English.
*Applicants are required to submit an essay in English (Theme: What do you want to accomplish at GLOBIS?) by the day before the second interview.
*Candidates who do not meet the Japanese-Language Proficiency Test requirements may be required to take an online test arranged by GLOBIS during the screening process.
*For non-Japanese nationality holders, please tell us the status of your residence such as Engineer/Specialist in Humanities/International Services (ESI) and its expiry date.

1 person

堀 義人

1992年8月（株式会社グロービス）
1996年12月（グロービス・キャピタル・パートナーズ株式会社）
2007年12月（学校法人グロービス経営大学院）

806名（2023年3月31日時点）

https://recruiting.globis.co.jp/

グロービスの"今"や"リアル"発信する場『GLOBIS HUB』
https://recruiting.globis.co.jp/weblog/

「経営に関するヒト・カネ・チエの生態系を創り、社会の創造と変革を行う。」というビジョンのもと、経営大学院の運営や法人事業による人材育成・組織開発の推進、ベンチャー企業への投資など幅広い事業を行うグロービス。近年は「テクノベート時代の世界No.1 MBAへ」を目標に掲げ、EdTechを活用したプロダクト開発などにも力を入れています。

グロービス経営大学院　
https://globis.co.jp/services/mba-programs/

企業内研修　
https://globis.co.jp/services/corporate-training/

スクール型研修
https://globis.co.jp/services/classroom-training/

能力測定テスト GMAP
https://globis.co.jp/services/gmap/

GLOBIS 学び放題
https://globis.co.jp/services/elearning/

出版・発信
https://globis.co.jp/services/publications/

ベンチャーキャピタル
https://globis.co.jp/services/venture-capital/

一般社団法人G1
https://g1.org/

一般社団法人KIBOW
https://kibowproject.jp/

茨城ロボッツ
https://www.ibarakirobots.win/