The applicant should be passionate about delivering exceptional support students and empowering them to reach their educational goals through the transformative experience of a GLOBIS MBA.
Job Details
Services Offered by this department
In the Students Services Office (Operations Team), you will be responsible for supporting the smooth operations of both on-campus and online classes offered in the GLOBIS English MBA program. This includes preparing for classes and providing support to students and lecturers to ensure that each class is a rich and engaging learning experience.
Class preparation involves tasks such as getting ready before each term (reserving classrooms and PCs, preparing necessary materials, and more), as well as supporting class operations on the day. This includes setting up classrooms, distribution materials, checking slides and content with lecturers, and confirming student grading. You will also work closely with our part-time staff who assist with class operations, and over time, you will be expected to take on responsibilities for managing and mentoring them.
Your role will also involve responding to student inquiries before and after class, as well as assisting lecturers with in-class requests, such as setting up PCs or providing additional equipment. In this position, clear, friendly, and responsive communication is essential, along with a careful and solution-oriented mindset.
You will first be expected to reliably handle class operations and respond to inquiries from students and lecturers. As you gain experience, we hope you will also contribute to improving our processes by incorporating feedback from both students and instructors.
The Student Services Office not only manages class operations and students/lecturers communication but also oversees admissions and enrollment processes. This structure allows us to provide seamless support throughout the entire student journey (from application and enrollment through to graduation). As a member of this team, you may also be involved in planning projects that support this journey.
In addition, within the broader department, other teams are responsible for different areas of the MBA program, such as sales, career support, and alumni/community engagement. Working in collaboration with these teams, you may also have opportunities to help organize academic events and community-building activities that enhance the overall student experience.
GLOBIS University English MBA Program: https://www.globis.ac.jp/
Job Responsibilities
Main Responsibilities
Operations and Execution
- Manage logistics for class delivery, including classroom coordination, system and equipment set up, material preparation, and day-to-day operations to ensure a smooth academic process
- Handle necessary preparations before each term
- Provide prompt and accurate responses to students and lecturers, both in and outside class hours, effective problem-solving
- Supervise and train part-time staff supporting the class operations
- Planning and execution of academic events, such as academic orientations, examinations, and other events
Cross-Functional Collaboration
- Use feedback and insights to drive improvements in student services and class operations
- Collaborate with internal departments, such as the Admissions Team, Career Office, Alumni/Events Team, etc., to create a seamless and engaging student journey
- Contribute to planning initiatives that improve operational efficiency and enhance student satisfaction
Communication
- Deliver clear and concise guidance during orientations and other touchpoints through the student MBA journey
- Build professional and empathetic relationships with students, lecturers, and other stakeholders to foster trust and engagement
Department Introduction
The English MBA Program welcomes students from over 20 countries and regions and is dedicated to developing global leaders who can succeed on the world stage.
Working alongside a diverse team of staff and community members - including current students, alumni, and lecturers - we strive daily to improve and expand the program with the goal of becoming the No. 1 MBA in the Technovate era.
Qualifications
必須要件/Required
▼At the Operations Team (One of the functions of the Student Services Office)
- Communication and Logical Thinking Skills
- Business-level Japanese proficiency (approximately JLPT N2 level) and business-level English proficiency (TOEIC score of 800 or higher)
- A friendly, empathetic, and professional mindset is needed to build close professional relationships with students, lecturers, and co-workers.
- Ability to absorb knowledge quickly along with exceptional logical thinking skills to analyze the inquiries and provide accurate support
- Exceptional eye for detail and accuracy in all areas of communication and output
- Independence and Pro-activeness
- Ability to take strategic actions independently to achieve team goals and contribute to process improvements
- Capable of effective project and time management to maximize the team’s overall capacity
- A strong drive for self-development and a willingness to enhance one’s own skills
- Strong Decision-Making and Problem-Solving Ability
- The ability to manage multiple tasks simultaneously
- Capable of understanding the broader context among projects to actively propose and implement solutions for complex issues.
- Passion, Flexibility, and Dedication
- Dynamic collaboration with diverse members among several teams/departments
- Able to work on weekday evenings and some weekends to support class operations and participate in social events for the university (flexible shifts are available)
- Proactive attitude toward making meaningful contributions to all stakeholders and team members
▼Desired Candidate Profile
- Proactive Supporter
We're looking for proactive and empathetic individuals who can dig into root causes and creatively solve problems independently. An open mind is key for building strong relationships with customers and stakeholders (students, lecturers, co-workers).
- Positive Change-Maker
You'll need to actively collaborate across teams and departments to tackle shared challenges. We value those who take initiative and drive positive change rather than waiting for instructions.
- Strong analytical and decision-making skills
Team members will handle multiple tasks simultaneously. We expect you to understand the interrelationships between tasks and projects, proactively propose solutions and improvements for complex issues, and carry them out.
▼Other
- At least 3 years of working experience
- Have a strong interest in GLOBIS business and GLOBIS WAY
Preferred
- At least 2 years of experience in sales support or sales operations in B2C and/or B2B environments
- Experience in customer support or IT support, including direct (in-person), online, or telephone-based customer interactions or help desk operations
- Work experience in a growing or transitioning business/organization, or in a higher education institution
- Study abroad experience or international business experience
| 職種 / 募集ポジション | 《Tokyo》English MBA_Students Services Office_Class Support Staff (Professional) |
|---|---|
| 雇用形態 | 正社員 |
| 契約期間 | Full time employee/Permanent |
| 給与 |
|
| 勤務地 | |
| Salary Notes | Salary depends on work experience, skills and abilities ・Annual salary revision in July ・Profit-sharing (per company rules and regulations) ・The annual salary is inclusive of premium wages for 45 hours of overtime work and for 10 hours of nighttime work. |
| Workplace Notes | (Initial Assignment) Tokyo (Scope of Variation) Headquarters and all domestic and international offices designated by the company (including locations for remote work implementation), and in the event of future secondments, all offices designated by the secondment destination *The assignment of work locations and placements is determined based on considerations such as career and skill development, individual circumstances, and optimal distribution aligned with the company's business expansion. |
| Working hours | Flextime System (no core hours) Break time: 1 hour ※The regular working hours are from 10:00 AM to 6:30 PM. You will be required to work occasional evenings (1-2 times per month) and weekends (approximately 1-2 Saturdays per month) to engage with students and organize events. However, flexible working hours and compensatory leave arrangements are available, allowing for a flexible and well-managed work schedule. |
| Holidays | Sundays, national holidays (together with the immediately following Monday if a national holiday falls on a Sunday), Saturdays, any other dates designated by the company (none at this time) ・20 paid holidays per year. The paid holidays in the first year will be calculated on a pro-rata basis from the start date. ・Annual holidays: New Year’s period (ex. Dec 29-Jan 4), marriage leave, condolence leave, natural disaster leave, maternity leave, sabbatical (after 5 and 10 consecutive years with the company) |
| Employee Benefits | - Transportation expenses provided (according to company regulations) - Retirement allowance system available (retirement age: 60) - Continuous employment system available (up to 65 years old) - Stock ownership plan available |
| Insurance Coverage | Health insurance, employment insurance, workers accident compensation insurance, pension |
| Secondhand Smoke Measures | No smoking indoors in principle |
| Self-development benefits | ・GLOBIS MBA partial subsidy* ・Short-term study abroad support* ・Self-development subsidy (max 200,000 JPY/year) ・Support for attending training courses required for work (all expenses covered by the company at the discretion of the department head) *Employees are requested to repay the above-mentioned subsidy/support in case they: -Do not complete the program, or -Leave GLOBIS during program enrollment or within two years of program completion. |
| Department/Team | -The employee in this position will be seconded to the Graduate School of Management, GLOBIS University. (GMS) The Student Services Office consists of two teams: the Admissions Team and the Operations Team. As such, cross-functional collaboration across both teams is an essential part of the role. |
| Career Trajectory | As a key member of our Operations Team, you'll ensure smooth class operations and be the primary contact for students and lecturers. Your support will help students maximize their MBA experience. Beyond class management, you'll plan and execute initiatives fostering student impact on community and society. You'll also provide advisory support for personal growth. Once core responsibilities are mastered, you'll join cross-functional projects to drive business growth, enhancing your strategic thinking, project management, and communication skills in a multicultural setting. |
| Typical Workday | GLOBIS employees benefit from flexible working hours and remote work options. Under normal circumstances, employees are asked to commute to the office three times a week. Typical working hours are from 10:00 to 18:30, with a 1-hour lunch break. Weekend and evening work may be required for class operations and events, so team members manage their schedules using flex time and substitute holidays, coordinating with the team to cover when necessary. Our team focuses on results rather than the amount of time worked. Employees are encouraged to work in a way that makes them feel comfortable and productive, ultimately maximizing the team’s output. 10:00-11:00 Slack, Email, and Salesforce Follow-up 11:00–12:00 Operations tasks, Planning academic events 12:00–13:00 Lunch 13:00–14:00 Team meeting 14:00–16:00 Team-related and Personal Tasks, Internal Meetings 16:00–17:30 Student Consultation 18:00–18:30 Wrap-up and Hand-over |
| Approx. Overtime Work per month | Avg. 5-20 hours per month |
| Remote Work | GLOBIS actively embraces new ways of working as a 21st-century leader. Leveraging cutting-edge technology, we proactively incorporate online and remote work while placing a strong emphasis on creating real "spaces" that foster positive communities, company culture, and relationships. We generally recommend coming to the office three days or more a week, but policies may vary based on the characteristics of each department and team. Please note that the above is subject to change based on the societal landscape. |
| Company-wide Retreat (Residential Training) | The initiative involves discussions in an environment removed from daily business operations, focusing on: - Understanding the GLOBIS Way - Management retreat (making company-wide goals personal) - Cross-departmental communication and team building *This is conducted annually over a period of one night and two days. *Additionally, there is a "Department Retreat" conducted within individual departments with similar objectives. |
| Probation | 3 months With the aim of adapting to the nature of the work, the organization, and building relationships with colleagues, daily office attendance is the standard during the onboarding period (the first three months of employment). |
| Educational Background | University graduate or Graduate school graduate |
| Requirements for the Professional | Not only expertise in business but also involvement in organizational management is expected in the long run. Additionally, as part of career development, participation in "educational activities (such as the development of educational content and lecturing)" aimed at disseminating management knowledge is required. (Therefore, it is assumed that obtaining a master's degree is a prerequisite either before or after joining the company.) For more details, please visit: https://recruiting.globis.co.jp/environment/growthsupport/#duties |
| Interview Process | CV Submission/Screening →1st interview with HR → 2nd interview with Manager/Leader of Department →Final interview with Director of Department *Depending on the selection process, there may be an additional interview with the HR Director following the department director's interview. *Applicants are required to submit an essay in Japanese or English (Theme: What do you want to accomplish at GLOBIS?) by the day before the second interview. *Candidates who do not meet the Japanese-Language Proficiency Test requirements may be required to take an online test arranged by GLOBIS during the screening process. *For non-Japanese nationality holders, please tell us the status of your residence such as Engineer/Specialist in Humanities/International Services (ESI) and its expiry date. |
| Headcount | １ person |
| 会社名 | 株式会社グロービス |
|---|---|
| 代表者 | 堀 義人 |
| 設立 | 1992年8月（株式会社グロービス） 1996年12月（グロービス・キャピタル・パートナーズ株式会社） 2007年12月（学校法人グロービス経営大学院） |
| 従業員数（連結） | 806名（2023年3月31日時点） |
| グロービス採用サイト | https://recruiting.globis.co.jp/ グロービスの"今"や"リアル"発信する場『GLOBIS HUB』 https://recruiting.globis.co.jp/weblog/ |
| 事業内容 | 「経営に関するヒト・カネ・チエの生態系を創り、社会の創造と変革を行う。」というビジョンのもと、経営大学院の運営や法人事業による人材育成・組織開発の推進、ベンチャー企業への投資など幅広い事業を行うグロービス。近年は「テクノベート時代の世界No.1 MBAへ」を目標に掲げ、EdTechを活用したプロダクト開発などにも力を入れています。 グロービス経営大学院 https://globis.co.jp/services/mba-programs/ 企業内研修 https://globis.co.jp/services/corporate-training/ スクール型研修 https://globis.co.jp/services/classroom-training/ 能力測定テスト GMAP https://globis.co.jp/services/gmap/ GLOBIS 学び放題 https://globis.co.jp/services/elearning/ 出版・発信 https://globis.co.jp/services/publications/ ベンチャーキャピタル https://globis.co.jp/services/venture-capital/ 一般社団法人G1 https://g1.org/ 一般社団法人KIBOW https://kibowproject.jp/ 茨城ロボッツ https://www.ibarakirobots.win/ |