The applicant should be passionate about delivering exceptional student support and empowering them to achieve their educational goals through the transformative experience of a GLOBIS MBA.
業務内容/Job Details
関わるサービス/Services Offered by this department
In the Students Services Office (Operations Team), you will be responsible for supporting the smooth operations of both on-campus and online classes offered in the GLOBIS English MBA program. This includes preparing for classes and providing support to students and lecturers to ensure that each class is a rich and engaging learning experience.
Class preparation involves tasks such as getting ready before each term (reserving classrooms and PCs, preparing necessary materials, and more), as well as supporting class operations on the day. This includes setting up classrooms, distribution materials, checking slides and content with lecturers, and confirming student grading. You will also work closely with our part-time staff who assist with class operations, and over time, you will be expected to take on the responsibility of managing and mentoring them.
Your role will also involve responding to student inquiries before and after class, as well as assisting lecturers with in-class requests, such as setting up PCs or providing additional equipment. In this position, clear, friendly, and responsive communication is essential, along with a careful and solution-oriented mindset.
We expect you to begin by focusing on the core operations: reliably facilitating individual student-instructor relationships and class preparation. As you grow in this role, you will be expected to leverage the voices of students and instructors to contribute to broader initiatives, including service planning and development as well as process improvement for class preparation and other operational workflows.
Scope of the Student Services Office
The Student Services Office (SSO) is an integrated team, in addition to your role in Academic Support and Operations, you will work alongside the Admissions Office (responsible for entrance exams and student enrollment) and the Career Office. This unified structure means your scope will include strategic planning and project management to improve the entire student lifecycle. This comprehensive journey includes: Application - Enrollment Preparation - Program of Study - Career Placement/Job Hunting.
By working across these functions, you will have the opportunity to design and implement enhancements that create a seamless and integrated journey for our students from their initial application through to graduation and career placement.
In addition, within the broader department, other teams are responsible for different areas of the MBA program, such as sales, career support, and alumni/community engagement. Working in collaboration with these teams, you may also have opportunities to help organize academic events and community-building activities that enhance the overall student experience.
GLOBIS University English MBA Program: https://www.globis.ac.jp/
業務詳細/Job Responsibilities
Main Responsibilities
Operations and Execution
- Manage logistics for class delivery, including classroom coordination, system and equipment set up, material preparation, and day-to-day operations to ensure a smooth academic process
- Handle necessary preparations before each term
- Provide prompt and accurate responses to students and lecturers, both in and outside class hours, effective problem-solving
- Supervise and train part-time staff supporting the class operations
- Planning and execution of academic events, such as academic orientations, examinations, and other events
Cross-Functional Collaboration
- Use feedback and insights to drive improvements in student services and class operations
- Collaborate with internal departments, such as the Admissions Team, Career Office, Alumni/Events Team, etc., to create a seamless and engaging student journey
- Contribute to planning initiatives that improve operational efficiency and enhance student satisfaction
Communication
- Deliver clear and concise guidance during orientations and other touchpoints through the student MBA journey
- Build professional and empathetic relationships with students, lecturers, and other stakeholders to foster trust and engagement
部門紹介/Department Introduction
The English MBA Program welcomes students from over 20 countries and regions and is dedicated to developing global leaders who can succeed on the world stage.
Working alongside a diverse team of staff and community members - including current students, alumni, and lecturers - we strive daily to improve and expand the program with the goal of becoming the No. 1 MBA in the Technovate era.
応募資格/Qualifications
必須要件/Required
▼At the Operations Team (One of the functions of the Student Services Office)
Communication and Logical Thinking Skills
- Business-level Japanese proficiency (approximately JLPT N2 level) and business-level English proficiency (TOEIC score of 800 or higher)
- A friendly, empathetic, and professional mindset is needed to build close professional relationships with students, lecturers, and co-workers.
- Ability to absorb knowledge quickly along with exceptional logical thinking skills to analyze the inquiries and provide accurate support
- Exceptional eye for detail and accuracy in all areas of communication and output
Independence and Pro-activeness
- Ability to take strategic actions independently to achieve team goals and contribute to process improvements
- Capable of effective project and time management to maximize the team’s overall capacity
- A strong drive for self-development and a willingness to enhance one’s own skills
Strong Decision-Making and Problem-Solving Ability
- The ability to manage multiple tasks simultaneously
- Capable of understanding the broader context among projects to actively propose and implement solutions for complex issues.
Passion, Flexibility, and Dedication
- Dynamic collaboration with diverse members among several teams/departments
- Able to work on weekday evenings and some weekends to support class operations and participate in social events for the university (flexible shifts are available)
- Proactive attitude toward making meaningful contributions to all stakeholders and team members
▼Desired Candidate Profile
- Proactive Supporter
We seek individuals who do not just address surface-level issues but deeply consider underlying causes and think creatively to solve problems independently. In this position, it is critical to have an open mind, a proactive attitude, and empathy that are essential for building strong relationships with customers and stakeholders (students, lecturers, co-workers). - Positive Change-Maker
Candidates are expected to actively communicate not only within their own team but also with other teams and departments to tackle shared challenges and initiatives. We welcome those who take initiative and bring positive change to the team and organization rather than waiting for instructions. - Strong analytical and decision-making skills
Team members will handle multiple tasks simultaneously. We expect you to understand the interrelationships between tasks and projects, proactively propose solutions and improvements for complex issues, and carry them out.
▼Other
- At least 3 years of working experience
- Have a strong interest in GLOBIS business and GLOBIS WAY
歓迎要件/Preferred
- At least 2 years of experience in sales support or sales operations in B2C and/or B2B environments
- Experience in customer support or IT support, including direct (in-person), online, or telephone-based customer interactions or help desk operations
- Work experience in a growing or transitioning business/organization, or in a higher education institution
- Study abroad experience or international business experience
| 職種 / 募集ポジション | 《Tokyo》English MBA Student Services Office Academic Support and Operations Specialist (Professional） |
|---|---|
| 雇用形態 | 正社員 |
| 契約期間 | Full time employee/Permanent |
| 給与 |
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| 勤務地 | |
| Salary Notes | Salary depends on work experience, skills and abilities ・Annual salary revision in July ・Profit-sharing (per company rules and regulations) ・The annual salary is inclusive of premium wages for 45 hours of overtime work and for 10 hours of nighttime work. |
| Workplace Notes | (Initial Assignment) Tokyo (Scope of Variation) Headquarters and all domestic and international offices designated by the company (including locations for remote work implementation), and in the event of future secondments, all offices designated by the secondment destination *The assignment of work locations and placements is determined based on considerations such as career and skill development, individual circumstances, and optimal distribution aligned with the company's business expansion. |
| Working hours | Our work environment is built around flexibility and results. Core Work Style - Standard Schedule: The role primarily operates under a Flextime System (No Core Hours), with a designated one-hour break. - Flexibility: While we prioritize flexibility, a key responsibility is supporting our MBA classes. Therefore, on days you are assigned to class operations, your working hours will be adjusted as follows: Operation-Based Working Hours On days assigned to class operations, the working hours are as follows: - Full-Time Classes (Weekday Morning/Afternoon operation): Weekdays: 9:00 AM – 5:30 PM - Part-Time/Online Classes (Weekday Evening operation): 2:00 PM – 10:30 PM - Part-Time/Online Classes (Weekend operation): 9:00 AM – 5:30 PM, 1:00 PM – 5:30 PM, or 5:00 PM – 9:30 PM |
| Working hours | Initial Training & Long-Term Management - Initial Period: To ensure you rapidly become familiar with the duties and the online tools used for Part-Time/Online classes, you will initially have approximately one operation assignment per week during the periods listed above to quickly master necessary tasks. The following day you are encouraged to utilize our flextime system to maintain a healthy work/life balance. - Post-Training: Once you are fully comfortable and proficient in the role, the frequency of these assignments will reduce to approximately 1–2 times per month. Engagement and Events - Student Interaction: To facilitate vital student engagement and manage program events, occasional evening (1–2 times per month) and weekend (typically 1–2 Saturdays per month) work will be required. - Work-Life Balance: You are encouraged to proactively manage these hours using the Flextime system and Compensatory Leave policies, ensuring a sustainable and flexible work arrangement. |
| Holidays | We offer a complete five-day work week (full two days off per week), typically Saturday and Sunday. - Standard Schedule: Generally, Saturday and Sunday are your days off. - Alternative Schedule: If operational needs require you to work on either Saturday or Sunday (e.g., to support weekend classes or events), your two days off will be adjusted to a combination of a weekday plus the remaining Saturday or Sunday (e.g., Weekday + Saturday, or Weekday + Sunday). - 20 paid holidays per year. The paid holidays in the first year will be calculated on a pro-rata basis from the start date. - Annual holidays: New Year’s period (ex. Dec 29-Jan 4), marriage leave, condolence leave, natural disaster leave, maternity leave, sabbatical (after 5 and 10 consecutive years with the company) |
| Employee Benefits | - Transportation expenses provided (according to company regulations) - Retirement allowance system available (retirement age: 60) - Continuous employment system available (up to 65 years old) - Stock ownership plan available |
| Insurance Coverage | Health insurance, employment insurance, workers accident compensation insurance, pension |
| Secondhand Smoke Measures | No smoking indoors in principle |
| Self-development benefits | ・GLOBIS MBA partial subsidy* ・Short-term study abroad support* ・Self-development subsidy (max 200,000 JPY/year) ・Support for attending training courses required for work (all expenses covered by the company at the discretion of the department head) *Employees are requested to repay the above-mentioned subsidy/support in case they: -Do not complete the program, or -Leave GLOBIS during program enrollment or within two years of program completion. |
| Department/Team | English MBA Division > Student Services Office > Academic Support and Operations The Student Services Office is composed of three teams—Academic Support and Operations, Admissions Office, and Career Office—so cross-functional collaboration is required. *Please note that employees in this position will be seconded to the Graduate School of Management, GLOBIS University (GMS) from their date of hire. |
| Career Trajectory | As a member of the Operations Team, you will support students’ learning by ensuring classes run smoothly and serving as a primary point of contact for both students and lecturers. Through effective communication and operational support, you will create an environment where students can get the most out of their MBA experience.Additionally, you'll be involved in planning and executing initiatives that enable students to make a positive impact on their communities and society. You'll also provide advisory support to students, making this a rewarding role for those passionate about personal growth and development.Once you have mastered the core responsibilities of operations and student support, you will work with team leaders and senior colleagues in cross-functional projects that drive business growth. This position offers an excellent career path for individuals seeking to strengthen their strategic thinking, project management, and communication skills in a multicultural environment. |
| Typical Workday | GLOBIS employees have the freedom and the self-responsibility to design your working hours flexibly. While we place high value on in-office, real-time collaboration, remote work can be utilized as needed. Standard Working Hours are from 10:00 to 18:30, with a 1-hour lunch break. Please note that weekend and evening work may be required to support class operations and events. To manage these variations, team members utilize our Flextime System and Compensatory Leave policies, coordinating closely with the team to ensure necessary coverage. Focus on Output Our organization focuses on results and output rather than the amount of time spent working. We encourage employees to adopt a working style that makes them feel most productive, ultimately aiming to maximize the team's overall contribution |
| Typical Workday | Example: 09:30 - 10:00: Support preparation for classes starting in the building's classrooms; check-in with students and lecturers before class begins 10:00 - 11:00: Review and respond to communications (Slack, email, etc.) 11:00 - 12:00: Meeting to plan upcoming student events and initiatives 12:00 - 13:00: Lunch break 13:00 - 14:00: Support preparation of afternoon classes; check-in with students and lecturers 14:00 - 17:00: Internal team meetings, administrative tasks, and drafting proposals for service improvements or planning projects 17:00 - 18:00: Scheduled meetings with students for academic or program-related support |
| Approx. Overtime Work per month | Avg. 5-20 hours per month |
| Remote Work | GLOBIS actively embraces new ways of working as a 21st-century leader. Leveraging cutting-edge technology, we proactively incorporate online and remote work while placing a strong emphasis on creating real "spaces" that foster positive communities, company culture, and relationships. We generally recommend coming to the office three days or more a week, but policies may vary based on the characteristics of each department and team. Please note that the above is subject to change based on the societal landscape. |
| Company-wide Retreat (Residential Training) | The initiative involves discussions in an environment removed from daily business operations, focusing on: - Understanding the GLOBIS Way - Management retreat (making company-wide goals personal) - Cross-departmental communication and team building *This is conducted annually over a period of one night and two days. *Additionally, there is a "Department Retreat" conducted within individual departments with similar objectives. |
| Probation | 3 months With the aim of adapting to the nature of the work, the organization, and building relationships with colleagues, daily office attendance is the standard during the onboarding period (the first three months of employment). |
| Educational Background | University graduate or Graduate school graduate |
| Requirements for the Professional | Not only expertise in business but also involvement in organizational management is expected in the long run. Additionally, as part of career development, participation in "educational activities (such as the development of educational content and lecturing)" aimed at disseminating management knowledge is required. (Therefore, it is assumed that obtaining a master's degree is a prerequisite either before or after joining the company.) For more details, please visit: https://recruiting.globis.co.jp/environment/growthsupport/#duties |
| Interview Process | CV Submission/Screening →1st interview with HR → 2nd interview with Manager/Leader of Department →Final interview with Director of Department *Depending on the selection process, there may be an additional interview with the HR Director following the department director's interview. *Applicants are required to submit an essay in Japanese or English (Theme: What do you want to accomplish at GLOBIS?) by the day before the second interview. ＊Candidates who do not meet the Japanese-Language Proficiency Test requirements will be required to take an online test arranged by GLOBIS during the screening process. **For non-Japanese nationals, please state your status of residence and its expiry date at the time of application. |
| Headcount | １ person |
| 会社名 | 株式会社グロービス |
|---|---|
| 代表者 | 堀 義人 |
| 設立 | 1992年8月（株式会社グロービス） 1996年12月（グロービス・キャピタル・パートナーズ株式会社） 2007年12月（学校法人グロービス経営大学院） |
| 従業員数（連結） | 806名（2023年3月31日時点） |
| グロービス採用サイト | https://recruiting.globis.co.jp/ グロービスの"今"や"リアル"発信する場『GLOBIS HUB』 https://recruiting.globis.co.jp/weblog/ |
| 事業内容 | 「経営に関するヒト・カネ・チエの生態系を創り、社会の創造と変革を行う。」というビジョンのもと、経営大学院の運営や法人事業による人材育成・組織開発の推進、ベンチャー企業への投資など幅広い事業を行うグロービス。近年は「テクノベート時代の世界No.1 MBAへ」を目標に掲げ、EdTechを活用したプロダクト開発などにも力を入れています。 グロービス経営大学院 https://globis.co.jp/services/mba-programs/ 企業内研修 https://globis.co.jp/services/corporate-training/ スクール型研修 https://globis.co.jp/services/classroom-training/ 能力測定テスト GMAP https://globis.co.jp/services/gmap/ GLOBIS 学び放題 https://globis.co.jp/services/elearning/ 出版・発信 https://globis.co.jp/services/publications/ ベンチャーキャピタル https://globis.co.jp/services/venture-capital/ 一般社団法人G1 https://g1.org/ 一般財団法人KIBOW https://kibowproject.jp/ 茨城ロボッツ https://www.ibarakirobots.win/ |