株式会社ドミノ・ピザジャパン 本部社員 の求人一覧
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Market Service Delivery Manager
Position Purpose As a manager, you will be responsible for overseeing the Market Service Delivery teams in Japan and Taiwan. In Japan, the team consists of the service desk, operations, and procurement teams, while in Taiwan, the team is limited to the service desk. Your key role will be to ensure the efficient operation of these teams, providing essential support and services to various stakeholders, including employees at headquarters, franchise partners, managers, store crews, and counterparts in other markets. Additionally, you will be tasked with establishing, maintaining, and continuously improving systems and processes to ensure these services are delivered effectively and consistently. Major Responsibilities Oversee the service desk operations, ensuring L1 support serves as the primary IT contact for users. Manage the operations team, responsible for L2 support escalations, new store equipment installations, and routine IT tasks. Supervise the procurement team, covering tasks such as cost estimation, ordering, payments, inventory, contract, and vendor management for both headquarters and stores. Lead or participate in internal and external projects, representing the team or the department as needed. Ensure services are delivered at agreed-upon levels with senior management, and establish or refine processes to maintain these standards. Develop and manage the budget for all activities under your supervision. Manage billing and margin for franchisees. Oversee resource allocation and performance management of the team. Align team capacity with business growth, managing resources appropriately. Continuously improve and streamline operations, including evaluating, implementing, and testing tools and applications to enhance efficiency. Key Customers Internal: Management team, headquarter staffs, store crews, franchise partners, and IT departments in other markets External: Business partners, potential partners, development vendors, and service providers. Required Skills, Experience, Certifications Must-have : Over 3 years of experience managing operations of a service desk team or a technical support team for internal users. ITIL v3 or ITIL 4 Foundation certification or equivalent knowledge. Strong understanding of IT General Controls (ITGC/GITC). 5+ years of experience with Office 365, including data processing and report creation. 3+ years of project management experience, either leading or participating in projects. Basic knowledge of accounting and bookkeeping principles. Solid understanding of procurement processes and the necessary controls. Preferred : General knowledge of POS system peripherals and equipment. Familiarity with cloud solutions like AWS and Azure. Understanding of Microsoft products (Windows 10/11, Windows Server 2016/2019, SQL Server). Basic knowledge of network equipment. Familiarity with mobile devices and Mobile Device Management (MDM). Experience with Atlassian products, such as Jira Service Management, JIRA, and Confluence. Key Competencies Strong leadership skills to engage and involve team members effectively. Ability to provide hands-on support when needed, while appropriately delegating and managing tasks within the team. Consistently promote cross-departmental collaboration and communication, avoiding a siloed approach. Proactive mindset, continuously seeking to learn and apply new technologies and processes to improve operations. Key Results, KPI Service desk performance metrics, such as call response rate, first-call resolution rate, and overall resolution rate. Project success rate, measured by delivering agreed-upon quality, on time, and within budget. Error rates in new store setups and routine operational tasks. Language Requirements Japanese: Native proficiency English: Business proficiency Chinese: Preferred Travel Requirements Frequency: Less than once a month Locations: Various Domino’s Pizza stores across Japan 続きを見る
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CRM
Position Purpose This role will lead the development and execution of targeted email and app push campaigns, using data-driven insights to personalize experiences and drive customer engagement, loyalty, and retention. With 1000 stores open across Japan, Domino’s is leading the innovation in QSR food category and keeps growing the customer base for Delivery and Carry out. This role requires a deep understanding of customer behavior, a passion for supporting the growth of corporate stores and franchisees, and a commitment to delivering exceptional business performance results and customer experiences. Major Responsibilities Lead the development and execution of targeted email and app push campaigns, using data-driven insights to personalize experiences and increase customer engagement. Collaborate with cross-functional teams to create and implement end-to-end customer journeys that deliver a seamless and consistent experience across all touchpoints. Analyze customer data to identify trends and insights, and use this information to inform CRM strategies and make data-driven decisions. Stay up-to-date on the latest trends and best practices in email and app push marketing, and incorporate this knowledge into our strategies. Manage the day-to-day execution of email and app push campaigns, ensuring timely delivery and high-quality execution. Monitor and report to core stakeholders on campaign performance, making recommendations for optimization and continuous improvement. Plan, manage and report daily on core business metrics and results from CRM channels, including order numbers, sales performance, engagement metrics, and customer satisfaction (such as NPS). Manage and update the CRM content calendar in synergy with the Marketing Calendar and core marketing and communications initiatives in Japan. Support the creation of automated contents, reports and dashboards to reduce operational costs and minimize the need for manual operations and repetitive tasks. Required Skills, Certifications Bachelor's degree in marketing, business, or a related field 5+ years of experience in CRM, with a focus on email and app push campaigns Strong knowledge of CRM technologies, including email and app push platforms, and data analytics tools Extensive experience with Swrve or similar app push notification management platforms Extensive experience in the management of direct email database marketing, with a focus on nationwide brands Deep understanding and knowledge of customer support practices, and experience in managing "sorry" emails, "step" emails, and other customer-focused communications Excellent copywriting skills and attention to detail, with the ability to create engaging and impactful email and app push content Experience in the retail or restaurant industry is a plus Strong project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously. 続きを見る
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Menu Innovation
ポジション目的 ビジネスと顧客に利益をもたらす、革新的で新しい商品を開発することをサポートし、企業経営を支える 職務の責任 商品開発部門のシニアスペシャリストとして、課長に対し商品開発がカレンダー通りスムーズに進められるようにサポートする。 店舗において新商品ローンチが円滑にできるように他部署と連携して準備・遂行をリードする。（撮影サポート含む） 進行中の作業を課長に逐次更新する。 業務内容 マーケティングカレンダーに沿った、新商品開発に関わるアイデア出し及び試作、そのサポート 課長への継続的なプレゼン及び業務報告 開発に関わるサプライヤーとの商談及び商談レポート作成、課長へ報告 栄養情報のタイムリーな更新と確認 テストキッチンの設備及び備品管理とメンテナンス、クレンリネス、整理整頓 開発、トレーニング、撮影その他に必要な食材の正しい発注と維持 撮影用商品メイク及び監修（TVC、KV、プレトタイプ、SNS等） センサリー調査時の店舗への事前ブリーフ、商品メイク及び監修 新商品オペレーションについて関連部署とのタイムリーなミーティング設定、準備、遂行のリード 店舗への商品メイクに関わる情報発信とそこからの課題抽出、解決案検討（ex.社内SNS） 主な顧客 社内：商品開発にかかわる部門の責任者（主に課長） 社外：顧客、サプライヤー、撮影に関わる代理店 求められスキル・技能・資格 ドミノ・ピザ商品のメイクが完全に正しくでき、撮影用の商品レベルが作成できる トレンドを意識し、サプライヤーの能力やコストを意識しながらレシピ作成ができる ドミノ・ピザのストアオペレーションの把握し商品開発に活かせる フライドチキン、シェイク、ピザやそれにまつわる食についての幅広い知識 常に世界の料理や食のトレンドに関する情報収集能力 スケジュールのマネジメント能力（業務の優先順位を理解でき、自信でスケジュールを遂行、適宜課長に相談できる） 円滑なコミュニケーション能力 主なコンピテンシー 責任を持ち、最後までやり遂げて結果を出す 常に新しい知識・情報を取り入れ、学び続ける 社内外から信頼される誠実さをもって業務に取り組む 関わる人々からの意見や指摘を素直に聞き入れ、自己成長に活かす 主な成果、KPI 新商品開発及びそのサポート 課長及び他部署との円滑なリレーションの構築 担当業務に関わるプロジェクトの円滑な設計・準備・遂行 Position Purpose To support creating/launching new and innovative products which will profit both the business and our customers. Major Responsibilities Support the Manager/team in product development to launch new products that are in line with the marketing calendar. To lead preparation and execution of new product launches at stores in collaboration with other departments. (including photo shoot support) Report to manager on current projects Duties Offer ideas, create recipes, and support new product development for the Marketing calendar. Report issues and progress and give timely updates. Have meetings with suppliers and create meeting reports. Update nutrition/allergen information in a timely manner and make sure it is correct. Maintain test kitchen and equipment keeping it clean and in good condition. Place orders and keep the right stock of ingredients for testing, training, and photo-shoots. Make products for photo-shoots and supervise food stylists. Make products for testing like CLT and brief stores in advance Set up and lead meetings for launching new products with other teams. Post information and tips for making good products on internal company SNS, as well as analysing any issues on products and find ways to solve them. Key Customers Internal: Managers, other team members External: customers, suppliers, agencies Required Skills, Certifications Able to make products correctly which could then be used for photo-shoots, menus, TV commercials. Able to create recipes considering food trends, abilities of suppliers and food costs. Be considerate of store operation when creating new recipes. Wide knowledge of fried chicken, pizza, fries, shakes. Able to gather information on world cuisine and keep an eye on world food trends. Able to manage schedules: understand the priorities of duties and consult with the Manager appropriately. Communication skills Key Competencies Act with ownership to produce results. Be motivated to learn and self-improve. Build trust with internal and external stakeholders and work honestly. Be open to others opinions and take on feedback to promote self-growth Key Results, KPI Creation of new products and support for those products Smooth communication with all internal and external stakeholders Completion of projects according to schedule. 続きを見る
全 3 件中 3 件 を表示しています