《Tokyo》Student Support and Operations Specialist_Contract Employee (Expert)

GLOBIS University is seeking a highly motivated and detail-oriented professional to join the English MBA Program team as a Student Support and Class Operations Specialist. This position plays a vital role in delivering smooth, high-quality in-person and online classes while ensuring a rewarding learning experience for students and faculty. The role involves operational execution, student and faculty support, cross-functional collaboration, and continuous improvement of educational services.

業務内容/Job Details

関わるサービス/Services Offered by this department

GLOBIS is dedicated to cultivating leaders who can create and innovate society. We nurture individuals with the ambition to drive positive change and the capability to achieve it, empowering them to carve their unique career paths.

Since its founding, GLOBIS (https://www.globis.ac.jp/) has pioneered various innovative initiatives to fulfill this mission. Central to our approach is a distinctive curriculum informed by insights gained through our corporate training and venture capital experience. Our curriculum is taught by instructors who are active managers and leaders in the business world, creating an environment where professionals can develop problem-solving skills and competencies vital for business success.

Beyond offering a structured approach to business management, we strongly emphasize helping individuals deeply reflect on their passions and aspirations. We also prioritize building meaningful connections across various industries and enriching personal and professional networks.

As a result, we have supported the successful careers of over 10,000 students and alumni, empowering them to grow professionally and contribute to the transformation of organizations.

With an increasing number of applicants from all over the world applying to our Full-time, Part-time & Online MBA programs, our Operations Team (one of the functions of the Student Services Office) is looking to hire new team members who will support program operations and students toward their educational aspirations while fostering the continued growth and success of our MBA offerings.

This year, we are accelerating our global expansion by launching additional hub campuses worldwide, complementing our existing locations in the US, Singapore, Belgium, the Philippines, and Thailand. Our Operations team plays an important role in the hubs’ operations. Therefore, expanding our team will help us contribute to global expansion in more meaningful ways.

As GLOBIS evolves to a leading AI-driven company at the forefront of innovation and advanced technology in the education industry, we are seeking a dynamic individual with strong technical expertise and a learning mindset to help us shape and transform the future of our processes and services to be the No. 1 MBA in the Technovate Era.

If you are looking to thrive in a dynamic, fast-paced environment, engage with the next generation of business leaders, and contribute to GLOBIS’ global mission, we invite you to join us on this journey.

We welcome applications from individuals who share our vision of supporting business professionals committed to fulfilling careers and driving societal change.

業務詳細/Job Responsibilities

Main Responsibilities

Operations and Execution
In the initial phase, the staff member will primarily focus on supporting ongoing operations, taking the lead in initial responses to students, lecturers, and other stakeholders, handling urgent or time-sensitive operational cases, and coordinating tasks across teams to ensure smooth daily execution.

• Manage logistics for class delivery, including classroom coordination, system and equipment set up, material preparation, and day-to-day operations to ensure a smooth academic process
• Support lecturers with the classroom setup and other tasks to run the class
• Provide prompt and accurate responses to students and lecturers, both in and outside class hours
• Supervise and train part-time staff supporting the class operations
• Support academic events, such as academic orientations, entrance/graduation ceremonies, when needed

Cross-Functional Collaboration

• Use feedback and insights to drive improvements in student services and class operations
• Collaborate with internal departments, such as the Admissions Team, Career Office, Japanese MBA Office, etc., to create a seamless and engaging student journey
• Contribute to planning initiatives that improve operational efficiency and enhance student satisfaction
• Support our foreign hubs by providing prompt guidance and operational assistance in their day-to-day operations

Communication

• Deliver clear guidance during orientations and other touchpoints through the student MBA journey
• Build professional and empathetic relationships with students, lecturers, and other stakeholders to foster trust and engagement
   

部門紹介/Department Introduction

We design and operate the Graduate School of Management at GLOBIS University, which offers a structured approach to learning and applying business effectively and nurtures individuals dedicated to creating and innovating societies.

Working alongside a diverse team of staff and community members—including current students, alumni, and lecturers - we strive daily to improve and expand the program with the goal of becoming the No. 1 MBA in the Technovate era.

応募資格/Qualifications

必須要件/Required

▼At the Operations Team (One of the functions of the Student Services Office)

Communication and Logical Thinking Skills

• A friendly, empathetic mindset is needed to build close professional relationships with students, lecturers, and co-workers.
• Ability to absorb knowledge quickly along with exceptional logical thinking skills to analyze the inquiries and provide accurate support
• Exceptional eye for detail and accuracy in all areas of communication and output
• Native or equivalent English proficiency is essential (TOEIC 900 or higher). For Japanese, candidates should have JLPT N3 level proficiency or higher, enabling them to understand and participate in conversations, read and respond to written communications (with translation tool assistance if needed).
  For candidates without JLPT certification, please refer to this list for accepted alternative Japanese language qualifications: https://globis.box.com/v/japanesetest

Technical Proficiency and Adaptability

• Proficiency in Microsoft Office tools (e.g., Excel, PowerPoint, Word) and familiarity with Zoom
• Ability to quickly learn and adapt to new digital tools and technologies used in daily operations and class delivery

Independence and Pro-activeness

• Ability to take strategic actions independently to achieve team goals and contribute to process improvements
• Capable of effective project and time management to maximize the team’s overall capacity
• Ability to think and initiate decisions and improvements for the team independently, without waiting for instructions
• A strong drive for self-development and a willingness to enhance one’s own skills

Strong Decision-Making and Problem-Solving Ability

• The ability to manage multiple tasks simultaneously
• Capable of understanding the broader context among projects to actively propose and implement solutions for complex issues.

Passion, Flexibility, and Dedication

• Dynamic collaboration with diverse members among several teams/departments
• Able to work on weekday evenings and some weekends to support class operations and participate in social events for the university (flexible shifts are available)
• Proactive attitude toward making meaningful contributions to all stakeholders and team members

▼At the Student Services Office (Entire team)

• A deep sense of awareness, passion, and drive to support others
• Team members should contemplate deeply rather than focus on the superficial surface of things.
• Openness and willingness to develop strong connections and bonds with all stakeholders (students, alumni, lecturers, and colleagues) are paramount.

▼Other

• At least 3 years of working experience
• Have a strong interest in GLOBIS business and GLOBIS WAY 

歓迎要件/Preferred

• At least 2 years of experience in sales support or sales operations in B2C and/or B2B environments
• Experience in customer support or IT support, including direct (in-person), online, or telephone-based customer interactions or help desk operations
• Work experience in a growing or transitioning business/organization, or in a higher education institution
• Study abroad experience or international business experience