エルヴィエムエイチウォッチ・ジュエリージャパン株式会社 求人一覧
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全 11 件中 11 件 を表示しています
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【ブルガリ】販売スタッフ募集＜仙台＞
仕事内容 ● ブルガリ製品（ジュエリー・時計・レザー・シルク製品）の販売、接客業務 ● 商品の検品やディスプレイ ● 修理受付業務 ● 顧客管理、在庫管理等の販売付帯業務 求める人物像 ● 接客・販売経験者（3年以上あれば尚可） ● 外販経験者、歓迎 ● 宝飾・ブライダルジュエリー・ラグジュアリーブランド・時計・レザー等の販売経験者、歓迎 ※ 十分な研修制度があるので、ジュエリー未経験者でもご安心ください ※ 高級車、ホテルのコンシェルジュ等での接客・接遇経験も活かせます ※ 過去1年以内の再応募はご遠慮ください
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【ブルガリ】販売スタッフ募集＜関西＞
仕事内容 ● ブルガリ製品（ジュエリー・時計・レザー・シルク製品）の販売、接客業務 ● 商品の検品やディスプレイ ● 修理受付業務 ● 顧客管理、在庫管理等の販売付帯業務 求める人物像 ● 接客・販売経験者（3年以上あれば尚可） ● 外販経験者、歓迎 ● 宝飾・ブライダルジュエリー・ラグジュアリーブランド・時計・レザー等の販売経験者、歓迎 ※ 十分な研修制度があるので、ジュエリー未経験者でもご安心ください ※ 高級車、ホテルのコンシェルジュ等での接客・接遇経験も活かせます ※ 過去1年以内の再応募はご遠慮ください
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【ブルガリ】販売スタッフ募集＜広島＞
仕事内容 ● ブルガリ製品（ジュエリー・時計・レザー・シルク製品）の販売、接客業務 ● 商品の検品やディスプレイ ● 修理受付業務 ● 顧客管理、在庫管理等の販売付帯業務 求める人物像 ● 接客・販売経験者（3年以上あれば尚可） ● 外販経験者、歓迎 ● 宝飾・ブライダルジュエリー・ラグジュアリーブランド・時計・レザー等の販売経験者、歓迎 ※ 十分な研修制度があるので、ジュエリー未経験者でもご安心ください ※ 高級車、ホテルのコンシェルジュ等での接客・接遇経験も活かせます ※ 過去1年以内の再応募はご遠慮ください
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【ブルガリ】Store CRM Manager募集＜首都圏＞
Position: CRM(Client Relationship Management) Manager in store Company: Bulgari Japan Work Location: Tokyo Department: Retail Report to: Store Manager Job Summary: The CRM Manager is tasked to ensure that all the CRM activities are properly executed based upon the company/store strategy working closely with each store staff in order to optimize clients interactions and boost revenue of the most important store in Japan market. This position entails in-depth analysis of client data provided by Back Office CRM function to make sure that every listed client can receive personalized user experience at the right timing according to client’s cluster. The role also functions to elevate the low-profile clients to a higher level by tracking their purchase history and to instruct client advisors to take actions in a timely manner. Moreover, the CRM Manager is responsible for transfer of the clients in case a client advisor should leave the store. Tower as the hub of Customer Relation Management. Key Accountabilities: Responsible and accountable for the data of all the clients belonging to the store and for the execution of clienteling activities based upon the customer data provided. Monitor and analyze all the activities conducted within the store and make sure that each client is contacted and taken care by the client advisor in charge. Hold regular meetings with Senior Store Manager and Store line Managers to align direction and strategy to hit the store’s financial target Collect feedback from client advisors and address needs towards the company when necessary to improve the whole CRM related activities of the store Realize small events (both concept and set up) to enhance the relationship with the clients for the store in collaboration with Senior Store Manager and Retail Manager in charge Monitor the performance of client advisors in terms of execution in clienteling and conversion and support them in improving their performance Address the issues related to CRM data quality / lack of CRM system functionality and organizational difficulties to realize required actions toward head office or Italian HQ if necessary. Required Competencies: Client-centric mindset with a passion for delivering exceptional service • Strong leadership with teamwork spirit • Excellent communication, interpersonal, and negotiation skills • Problem-solving and decision-making abilities • Strategic thinking and business acumen • Ability to work cross-functionally and build strong relationships • Adaptability and resilience Qualifications: At least 3 years professional experience in the CRM and promotional activities is preferable (Experience in luxury industry is a plus, but not a must) Strong command of data analysis skills Knowledge of marketing and related techniques/tools (analytical/scientific thinking) Fluency in Japanese and mid-level of English Advanced level of PC Skill (MS Word, Excel, Access, PPT) Organization skill Customer-oriented Team player Good level of autonomy Strong commitment Passion for the brand and work
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ブルガリDeputy Store Manager/Store Manager 東京・神奈川・北海道・仙台・名古屋・大阪・神戸・京都・広島・福岡
仕事内容 ■ ポジション概要 店舗運営とチームマネジメントを担うリーダーポジションです。ブランドの価値観を体現しながら、クライアントに最高の体験を提供することを目指し、店舗の売上・サービス・運営の質を高める役割を担います。 ■ 主な職務内容 1. チームマネジメントおよび人材育成 スタッフの模範となり、ブランドの価値観や接客基準を体現 メンバーの育成・評価・モチベーション向上を通じて、チームのパフォーマンスを最大化 店舗マネージャー不在時には店舗全体を代表し、円滑な運営をサポート 2. クライアントエクスペリエンスの向上 クライアント一人ひとりに合わせた、洗練された接客の提供 顧客との信頼関係構築をリードし、CRM活動を推進 クレーム対応やフィードバックを通じて、サービス改善に貢献 3. 売上およびKPI管理 売上、KPI、商品動向等をモニタリングし、課題に応じたアクションを立案・実行 チームの業績進捗を可視化し、個人・店舗目標の達成を支援 プロモーションやキャンペーンの実行を通じて、ビジネス成長に貢献 4. 店舗運営の最適化 商品管理、在庫、ディスプレイ、セキュリティ等、日々の運営全般を円滑に実施 ブランドイメージにふさわしい店内環境の維持と改善 内部監査、業務プロセス、報告業務などのオペレーション管理をサポート 求める人物像 ■ 求められる経験・スキル -ラグジュアリーブランドまたは高価格帯リテールでのマネジメント経験（目安：2年以上） -高い接客スキルとクライアント志向 -チームを巻き込み、目標達成に導くリーダーシップ -柔軟性、責任感、セルフマネジメント能力 -日本語：流暢、英語：読み書きレベル以上（尚可）
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【ブルガリ】販売スタッフ募集＜札幌＞
仕事内容 ● ブルガリ製品（ジュエリー・時計・レザー・シルク製品）の販売、接客業務 ● 商品の検品やディスプレイ ● 修理受付業務 ● 顧客管理、在庫管理等の販売付帯業務 求める人物像 ● 接客・販売経験者（3年以上あれば尚可） ● 外販経験者、歓迎 ● 宝飾・ブライダルジュエリー・ラグジュアリーブランド・時計・レザー等の販売経験者、歓迎 ※ 十分な研修制度があるので、ジュエリー未経験者でもご安心ください ※ 高級車、ホテルのコンシェルジュ等での接客・接遇経験も活かせます ※ 過去1年以内の再応募はご遠慮ください
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【ブルガリ】販売スタッフ募集＜首都圏＞
仕事内容 ● ブルガリ製品（ジュエリー・時計・レザー・シルク製品）の販売、接客業務 ● 商品の検品やディスプレイ ● 修理受付業務 ● 顧客管理、在庫管理等の販売付帯業務 求める人物像 ● 接客・販売経験者（3年以上あれば尚可） ● 外販経験者、歓迎 ● 宝飾・ブライダルジュエリー・ラグジュアリーブランド・時計・レザー等の販売経験者、歓迎 ※ 十分な研修制度があるので、ジュエリー未経験者でもご安心ください ※ 高級車、ホテルのコンシェルジュ等での接客・接遇経験も活かせます ※ 過去1年以内の再応募はご遠慮ください
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【ブルガリ】CRM Store Manager (心斎橋新店)
Position: CRM(Client Relationship Management) Manager –Plaza Company: Bulgari Japan Work Location: Osaka Department: Retail Report to: Shinsaibashi Plaza Senior Store Manager Job Summary: CRM(Client Relationship Management) Manager –Shinsaibashi Plaza is tasked to ensure that all the CRM activities are properly executed based upon the company/store strategy working closely with each store staff in order to optimize clients interactions and boost revenue of the most important store in Japan market. This position entails in-depth analysis of client data provided by Back Office CRM function to make sure that every listed client can receive personalized user experience at the right timing according to client’s cluster. The role also functions to elevate the low-profile clients to a higher level by tracking their purchase history and to instruct client advisors to take actions in a timely manner. Moreover, the CRM Manager Shinsaibashi Plaza is responsible for transfer of the clients in case a client advisor should leave Shinsaibashi Plaza as the hub of Customer Relation Management. Key Accountabilities: Responsible and accountable for the data of all the clients belonging to Shinsaibashi Plaza and for the execution of clienteling activities based upon the customer data provided. Monitor and analyze all the activities conducted within Shinsaibashi Plaza and make sure that each client is contacted and taken care by the client advisor in charge. Hold regular meetings with Senior Store Manager and Store line Managers to align direction and strategy to hit the store’s financial target Collect feedback from client advisors and address needs towards the company when necessary to improve the whole CRM related activities of Shinsaibashi Plaza Realize small events (both concept and set up) to enhance the relationship with the clients for Shinsaibashi Plaza in collaboration with Senior Store Manager and Retail Manager in charge Monitor the performance of client advisors in terms of execution in clienteling and conversion and support them in improving their performance Address the issues related to CRM data quality / lack of CRM system functionality and organizational difficulties to realize required actions toward head office or Italian HQ if necessary. Required Competencies: Client-centric mindset with a passion for delivering exceptional service • Strong leadership with teamwork spirit • Excellent communication, interpersonal, and negotiation skills • Problem-solving and decision-making abilities • Strategic thinking and business acumen • Ability to work cross-functionally and build strong relationships • Adaptability and resilience Qualifications: At least 3 years professional experience in the CRM and promotional activities is preferable (Experience in luxury industry is a plus, but not a must) Strong command of data analysis skills Knowledge of marketing and related techniques/tools (analytical/scientific thinking) Fluency in Japanese and mid-level of English Advanced level of PC Skill (MS Word, Excel, Access, PPT) Organization skill Customer-oriented Team player Good level of autonomy Strong commitment Passion for the brand and work
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CRM Data Analyst
Position: Omni Channel Data Analyst Associate Manager Company: Bulgari Japan Work Location: Tokyo Department: Omni Channel Report to: Omni Channel VP Job Summary: The Omni Channel Data Analytics Associate Manager plays a key role in transforming Bulgari Japan’s Omni Channel data into actionable business insights that directly drive revenue contribution and luxury client experience enhancement. This position leads data analysis and digital transformation initiatives across E-Commerce, CRM, and Client Concierge, as well as coordinates with external partners (e.g., department stores such as Hankyu) and global stakeholders. The role also functions as a PMO for LINE Mini App development and a project lead for AI-based efficiency improvement within Client Service operations. This position is to translate insights and findings into impactful activities that strengthen client engagement, operational excellence, and commercial results in alignment with Bulgari’s Maison values. Key Objectives Maximize revenue contribution by turning insights into measurable commercial actions. Enhance luxury client experience through data-backed understanding of client behavior and service expectations. Strengthen cross-channel synergy between physical boutiques, e-commerce, and client service touchpoints. Support digital innovation through AI utilization and Omni Channel integration initiatives. Key Responsibilities Data Analytics & Strategic Insight Development Lead end-to-end data analytics across E-Commerce, CRM, and Client Concierge to identify growth opportunities. Translate insights into actionable recommendations that improve sales conversion, client engagement, and service excellence. Develop and maintain performance dashboards and executive reports highlighting KPIs and business impact. Partner with global HQ Data and IT teams to ensure analytical consistency and data quality across systems. E-Commerce Analytics Monitor online performance across product categories, conversion funnels, and campaign effectiveness. Provide insights on user behavior and purchasing trends to optimize product offering, content, and UX. Evaluate digital marketing ROI and make data-backed recommendations to enhance revenue and customer satisfaction. CRM & Client Insights Conduct client segmentation, lifecycle, and purchase pattern analysis to support personalized campaigns. Assess CRM initiatives (email, LINE, events) and measure contribution to client retention and reactivation. Partner with the High End Client Development team to identify high-value clients and tailor engagement strategies. Client Concierge (Call Center / Customer Service) Analytics Analyze inquiry trends, call performance, and customer feedback to elevate service quality. Implement data-driven recommendations for process improvement and agent performance enhancement. Lead AI-related initiatives (e.g., proactive chat tool, text mining, predictive inquiry routing) to improve operational efficiency and client satisfaction. LINE Mini App Development (PMO Role) Act as the PMO for Bulgari’s LINE Mini App development for integration between clienteling system and LINE, coordinating business requirements, timeline, and vendor management. Drive KPI setting, data tracking, and UX optimization based on user insights. Collaborate with HQ and local teams to integrate LINE as a core CRM and engagement platform. AI & Operational Efficiency Projects Lead AI-driven projects focused on automating and improving Client Concierge operations. Identify opportunities where AI and data analytics can enhance productivity and customer experience. Evaluate and measure the tangible impact of AI tools on efficiency, response time, and satisfaction. External Partnership Data Collaboration Manage data collaboration projects with external retail partners (e.g., Hankyu Department Store). Establish common KPIs and analytical frameworks for joint business performance evaluation. Deliver actionable insights to optimize both Bulgari and partner sales performance and client experience. Qualifications: Experience & Skills 5+ years of experience in data analytics, CRM, or E-commerce analytics (preferably in luxury, fashion, or retail). Advanced analytical skills using BI tools (Tableau, Power BI, Looker, etc.) and SQL/Python for data handling. Strong business acumen with the ability to connect insights to commercial impact and client experience improvement. Experience leading digital projects or PMO roles (LINE, CRM systems, or data-related initiatives). Fluent in Japanese and business-level English. Preferred Qualifications Experience in AI, automation, or NLP-based projects for client service or marketing optimization. Familiarity with data collaboration or joint business analysis with department stores or external retail partners. Understanding of data governance, privacy compliance, and customer data management best practices. Soft Skills Strategic and analytical mindset with strong execution capability. Excellent communication and presentation skills for multi-stakeholder alignment. Proactive, detail-oriented, and results-driven personality. Passion for luxury client experience and innovation through data. Reporting Line Reports to: Omni Channel VP Collaborates closely with: E-Commerce Team CRM & Client Development Client Concierge (CS) LVMH IT / HQ Omni Channel /HQ CRM LVMH Digital External Retail Partners (e.g., Hankyu Department Store) Required Competencies: Drive & Obsession for results. Entrepreneurial thinking. Customer focus. Integrity and trust. Growth mindset
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【ブルガリ】After Sales 銀座タワー
仕事内容 店舗および顧客からの修理・メンテナンス依頼の受付窓口として、修理プロセス全体の調整・管理を担います。店舗スタッフや修理センターと連携しながら、正確かつ迅速な対応を行い、ブランドのアフターサービス品質の維持と顧客満足度向上に貢献するポジションです。 お客様および店舗からの修理・メンテナンス受付対応 依頼内容を正確に把握し、納期・見積もり等について適切なご案内を実施 修理センターへの依頼内容共有、商品の発送および受領対応 修理・メンテナンスの進捗管理および必要に応じたお客様・店舗への連絡 その他付随業務（システム入力等） 応募条件 【必須条件】 以下いずれかのご経験 ➢ ラグジュアリー業界における修理受付経験1 年以上（商材：レザーグッズ／ジュエリー／ウォッチ尚可 ※他商材も可） ➢ 接客または接客販売経験2 年以上 ➢ コールセンターまたはカスタマーサポート業務のご経験 ネイティブレベルの日本語力 【歓迎条件】 素材（宝石・金属・レザー）に関する知識 時計の基本構造に関する理解 上級会話レベル以上の英語または中国語スキル 時計や宝飾品の簡易整備・メンテナンス経験（1～2 年以上） 自社製品（時計・宝飾品）の初期修理対応（例：バンド調整、電池交換、簡易洗浄等） 時計修理技能士資格 ※受付業務に加え、状況に応じて簡易的な整備・メンテナンス業務をご担当いただく可能性があります。（受付業務と整備業務の割合は業務状況に応じて変更となる場合があります） 求める人物像 顧客志向を持ち、スピード感のある環境での業務遂行力 顧客対応において課題やトラブルが発生した際にも、前向きかつ柔軟に対応できる方前向きに対応できるマインドセット（セルフスターター、イニシアティブ、チームワーク、優先順位設定力、ポジティブ思考 等）
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【ブルガリ】外商セールススペシャリスト
Position Overview: This position belongs to the Retail Department's Gaisho Sales Section, reporting to the Gaisho Sales Manager. The role involves preparing sales strategies and action plans for the assigned area in alignment with the overall business direction and strategies. The specialist is expected to achieve the annual budget and ensure the future growth of the brand through direct and bold communication with Gaisho of department stores. Job Responsibilities: Sales Duties: • Conduct sales activities, primarily focusing on medium to high-priced products. • Build and maintain excellent relationships with customers throughout the entire process from greeting to checkout. • Collaborate with department Gaisho sales teams, including negotiations and discussions, and perform tasks related to pre- and post-sales events. • Participate in the on-site management of exhibitions and events. • Prepare products and manage logistics in line with external sales and sales events. • Perform back-office tasks at event venues, such as closing operations and data entry into the system. Required Qualifications and Skills: • Eligibility to apply under the job posting system. • Experience in supporting and organizing external sales and sales events. • Knowledge of department store processes. • Basic PC skills. Required Competencies: • Customer orientation. • Enthusiasm for achieving sales targets. • Ability to build interpersonal relationships. • Self-leadership. • Team play. • Commitment. • Flexibility. • Integrity. • Efficiency.
全 11 件中 11 件 を表示しています