Digital Technology_Business Systems Analyst

What we are aiming for in Digital Transformation

An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.

In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around.

As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications.

After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.

Examples of projects or the kind of projects you may engage in, include but are not limited to:

Commerce Platform
Ticketing and Access Control systems
Web and Mobile application development
Gaming and new technologies innovations, that connect the guest at home and in park
Photo validation technologies
Ride Reservation platforms
Food and Beverage platforms
Character digitally connected experiences, and the list goes on.

So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.

JOB SUMMARY

This role will be responsible for supporting the implementation of multiple system initiatives in a large digital transformation program. The BSA will be responsible for partnering with product, PMO, and other departments to deploy new technologies at USJ by analyzing system/technical features, contributing to solution designs, coordinating development & testing tasks, and other works to achieve the team’s goals.

RESPONSIBILITIES

・Responsible for facilitating and supporting all stages of the project life cycle from initiation, scoping, project staffing and project implementation and operation.

・Support leadership and pears in sound technical analysis, solutioning, and decision making.

・Develop and maintain a positive relationship with client groups, vendors, project management, and other IT team members, by employing effective communication skills and building strong working relationships.

・Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.

・Perform other duties as assigned.

REQUIREMENTS

LANGUAGE: Advanced proficiency in both Japanese and English

EDUCATION: Bachelor’s degree in Computer Science or Technology is required; or equivalent combination of education and experience.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

● Strong knowledge of IT functionality and integration across business processes.

● Strong knowledge and application of systems development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise.

● Solid business analysis skills not limited to requirements elicitation, process mapping, documentation and analysis.

● Advanced interpersonal skills with demonstrated ability to make effective decisions while working through complex personality, program, and business interest related issues.

● Well-developed critical thinking and communication skills (written and oral).

● Self-motivated & accountable, with a high level of commitment to responsibility. Schedule flexibility is needed to meet project implementation and operation needs.

EXPERIENCE:
● 5+ years’ experience managing the technical delivery of systems & software solutions for eCommerce, digital, theme park applications, or related technology.

● 3+ years’ experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs.

● Prior experience leading application delivery teams & 3rd party vendor projects, strategic planning and resource management and implementation and delivery of large-scale applications; or equivalent combination of education and experience.

● Proven successful experience in technical staffing selection and management, reviewing & contributing to technical solutions.

Work Location

Osaka, Japan

Application Process

● CV Screen

● 30 minute Interview w/ Recruiter

● Multiple Interviews w/ Hiring Manager & Stakeholders

● Reference Check

● Offer

Life at USJ

▶Perks & Benefits | 福利厚生

▶CSR | L♡VE HAS NO LIMIT

Check out more information on CSR & welfare benefits at Universal Studios Japan.

▶Meet Our People

Check out more information on our employee experiences here at USJ!

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