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Digital Technology_Vendor Management Office
Transformation and Guest Experiences of Universal Studios Japan Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business. At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan. In addition to shaping the guest experience, your role in Technology extends to serving our internal customers the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation. Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience this is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks. JOB SUMMARY IT Technology-PMO - Vendor Management will support the Manager in driving strategic relationships with vendors, overseeing vendor management processes with key stakeholders, and developing a strategic vendor landscape across relevant areas together with Sourcing teams. This role involves collaborating with Sourcing, Legal, Finance, and Internal PMs to create and govern processes to fully support Vendor Management. This role involves managing multiple vendor assignments concurrently, prioritizing the needs of our program and business leadership. The Assistant Manager will escalate challenges that may have increased business risks at the right time and influence others through their professional experience. Primary importance is placed on driving strategic win-win relationships with vendors, by taking input from Build and Sustain teams, and owning the holistic governance process. This includes assisting our company to make sound purchase decisions, gathering input on vendors to ensure compliance with company requests, maintaining both existing and new relationships. The role will assist in driving efficiencies with all vendor engagement under the direction of the PMO and Sourcing leaders for activities includes RFI, RFP, contracts (New Vendor Onboarding, MSA, SOW, etc.), and legal processes gaining an understanding of the body of work, resources required, terms and timing of payments to ensure a timely and smooth experience. This person will collaborate closely with Build & Sustain teams in gathering vendor performance for on-time delivery of work and payment to drive current and future strategic vendor relationships. This role will assist managers and contract owners with both the administrative as well as strategic activities surrounding vendor management and ensuring resources are performing as expected. They will use their in-depth experience to support management and senior leadership teams. This role will participate in the continuous improvement activities within resource management. Additionally, the Assistant Manager will be responsible for collaboration/reporting to the HQ(in US) side, ensuring alignment with global vendor management strategies, local vendor management and compliance with corporate standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: MAJOR RESPONSIBILITIES ● Development and Maintenance of Vendor Management Processes: 30% ・Collaborate with the Sourcing and Legal teams to support the development and maintenance of vendor management processes, policies, and standards. ・Work with internal stakeholders to create and propose standard templates for IT-related RFPs and RFIs. ・Collaborate with the Sourcing team and PM to evaluate the validity of each line in vendor quotations. ● Tracking and Influencing Vendor Performance: 30% ・Gather input from Build and Sustain teams to track vendor performance, ensuring alignment with organizational goals and objectives. ・Develop and maintain baseline measurement vendor scorecards and performance metrics. ・Conduct data analysis and organize information, including vendor dependency ratios for each systems and projects. ・Drive a strategy toward relationship meetings (QBR) with key vendors and internal stakeholders. ● Vendor Negotiation Support: 20% ・Collaborating with Sourcing team ・Conduct actual negotiations with Sourcing to vendors as needed. ・With Based on a deep understanding of the IT field, including business requirements. ・For making each cost more clean, understandable, and efficient. ● Management of POs and Invoices: 10% ・Maintain and track POs and vendor invoices to ensure timely payments and compliance with contract terms. ・Coordinate with the US headquarters' VMO team regarding PO status and other related matters, including regular reports ● Reporting and Improvement Proposals: 10% ・Provide regular reports to supervisors and continuously propose improvements and suggestions for the VMO. ・Ensure there is fully transparent and timely reporting pertaining to status on RFI, RFP, Contracts, purchase orders, invoices and resource management utilizing systems of record (e.g. SAP, SNAP, Teams, Jira, Confluence, Smartsheet). QUALIFICATIONS ・3-5 years of experience in vendor management, negotiation, procurement, or a related role. ・Strong organizational and communication skills. ・Ability to work collaboratively with cross-functional teams. ・Proficiency in using vendor management and project management tools. ・Broad knowledge of IT and an understanding of general market pricing. ・Familiarity with the concept of Time & Material and the ability to calculate based on vendor quotations. LANGUAGE Advanced business level in Japanese and English PREFFERED SKILLS ・Experience with IT-PMO processes and tools. ・Knowledge of contract management and procurement processes. ・Strong analytical and problem-solving skills. ・Excellent communication skills, enabling effective negotiations with vendors on an equal footing. ・Experience in managing multiple vendor assignments concurrently. Familiarity with strategic leadership in vendor management. ・Proven track record of successful vendor relationship management. ・Ability to prioritize the needs of the program and business leadership. Work Location Osaka, Japan LIFE at Universal Studios Japan Perks & Benefits | 福利厚生 Corporate Site CSR | L♡VE HAS NO LIMIT Meet Our People Digital Technology | Product Owner Park Technology IT | Digital Experiences Park Technology IT | Network Infrastructure
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Digital Technology_Senior Software Engineer_Web
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY The Senior Software Engineer - Front End role is responsible for defining, developing, and delivering secure, reliable, scalable, and optimized front end applications in adherence with coding standards and practices. This engineering role will collaborate with engineers, testers, architecture, product, PMO, third-party vendor partners and support teams to ensure continued program alignment, and successful release of the high-quality products. RESPONSIBILITES ● Create code to contribute toward delivery of project deliverables. ● Collaborate with Scrum Master, RTE, Product, and Architecture teams on delivery and release management processes. ● Work with the team to estimate, design, and develop project deliverables including technical details and peer code reviews. ● Plan and execute short-term tactical plans and long-term strategic goals and for managing and maintaining web technologies. ● Triage defects found during software development and quality assurance cycles to ensure a timely resolution. ● Support Release Management and Change Control processes to support the integration and deployment of application features. ● Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and team member involvement activities. Perform other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. Consistent attendance is a job requirement. ● 5+ years equivalent work experience preferred in front-end or full-stack application development. Conflict resolution and problem-solving techniques required. Good presentation, facilitation, communication, and negotiation skills preferred. ● Strong understanding of core JavaScript and/or TypeScript, HTML, CSS, SASS, ES6+, MV libraries such as Angular, React, Vue.js. ● Strong understanding of E2E Internet application architecture including browser concepts, HTTP, REST, and Security best practices. ● Strong written and verbal communication skills (including the ability to clearly articulate technical concepts to a non-technical audience) ● Proficient experience in the following. 1.) Large-scale enterprise system development and integration. 2.) Agile, Scrum, and Scaled Agile Framework a plus 3.) Accessibility / ADA Compliance; AA, W3, etc. 4.) Mature SDLC, GIT, and NPM publishing techniques. 5.) Back-end technologies, Java and .NET. 6.) Functional and automated testing and focused on quality engineering. 7.) CI/CD, Unit Testing, Linting, and Code Coverage. 8.) Object orientated and procedural programming. EDUCATION Bachelor’s degree required in Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology, or other related field; or equivalent combination of education and experience. LANGUAGE Proficient in Japanese and English Nice to Have ● Business Analysis - Proven Success collaborating directly with internal customers (i.e., product owners) to understand their needs and translate them into a working solution ● A fast learner with a willingness to build solutions using tools to which you may have had little previous exposure ● The ability to understand the challenges faced by our customers, and the drive to resolve them ● Passionate about producing simple, consistent, maintainable, well-tested modular code. ● Demonstrated ability to produce high quality technical documentation, develop strong customer relationship skills, problem resolution and improved efficiencies and productivity. LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT ▶Meet Our People ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Application Delivery_System Engineer
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY This role will be responsible for driving initiatives, providing leadership and oversight of architecture deliverables across USJ digital transformation. This role requires strong experience with managing the delivery of technical solutions with the ability to establish expectations around timelines, level-set on risks, resolve blockers, and oversee the day-to-day deliverables of the team and communicate status with other teams and senior leaders. You will partner with various technology groups and ensure the Application Delivery and PMO methodologies are appropriately followed. You will also work with senior leaders across UDX Digital Technology to ensure a seamless transition of the 3rd Party solutions from delivery through sustainment. RESPONSIBILITIES • Responsible for facilitating and supporting all stages of the project life cycle from initiation, scoping, project staffing and project implementation and operation. • Communicate estimates on labor time and cost, and meet schedules and timelines as agreed upon. Ensure time tracking for projects is tracked correctly and aligns with estimates and budgets. • Work with architects and PMO teams to fulfill the delivery and coordination of projects, programs to ensure the timeline and quality towards client group’s expectations. • Develop and maintain a positive relationship with client groups, project managers, and other IT team members, by employing effective communication skills and building strong working relationships. • Assist with vendor selection and management including oversight of drafting SOW’s, RFP’s, vendor evaluation, budgeting, monitoring progress through to implementation. • Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. • Perform other duties as assigned. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. • Strong knowledge of IT functionality and integration across business processes. • Strong knowledge of application system development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise. • Advanced interpersonal skills with demonstrated ability to make effective decisions while workin g through complex personality, program, and business interest related issues. • Well-developed critical thinking and communication skills (written and oral) QUALIFICATIONS • 3-5 years’ experience managing the technical delivery of systems & software solutions. • Experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs. • Experience leading application delivery teams & 3rd party vendor projects, strategic planning and resource management and implementation and delivery of large-scale applications, or equivalent combination of education and experience. • Proven track record in technical staffing selection and management, reviewing & contributing to technical solutions. LANGUAGE: Ability to use both Japanese and English in business ・Japanese: Advanced and above professional working proficiency ・English: Advanced and above professional working proficiency EDUCATION: Bachelor's degree in computer science or technology is required, or an equivalent combination of education and experience. WORK LOCATION Osaka, Japan APPLICATION PROCESS ● CV Screen ● 30 minute Interview w/ Recruiter ● Multiple Interviews w/ Hiring Manager & Stakeholders ● Reference Check ● Offer LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Business Systems Analyst
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY This role will be responsible for supporting the implementation of multiple system initiatives in a large digital transformation program. The BSA will be responsible for partnering with product, PMO, and other departments to deploy new technologies at USJ by analyzing system/technical features, contributing to solution designs, coordinating development & testing tasks, and other works to achieve the team’s goals. RESPONSIBILITIES ● Responsible for facilitating and supporting all stages of the project life cycle from initiation, scoping, project staffing and project implementation and operation. ● Support leadership and peers in sound technical analysis, solutioning, and decision making. ● Develop and maintain a positive relationship with client groups, vendors, project management, and other IT team members, by employing effective communication skills and building strong working relationships. ● Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. ● Perform other duties as assigned. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. ● Strong knowledge of IT functionality and integration across business processes. ● Strong knowledge and application of systems development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise. ● Solid business analysis skills not limited to requirements elicitation, process mapping, documentation and analysis. ● Advanced interpersonal skills with demonstrated ability to make effective decisions while working through complex personality, program, and business interest related issues. ● Well-developed critical thinking and communication skills (written and oral). ● Self-motivated & accountable, with a high level of commitment to responsibility. Schedule flexibility is needed to meet project implementation and operation needs. QUALIFICATIONS ● 5+ years’ experience managing the technical delivery of systems & software solutions for eCommerce, digital, theme park applications, or related technology. ● 3+ years’ experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs. ● Prior experience leading application delivery teams & 3rd party vendor projects, strategic planning and resource management and implementation and delivery of large-scale applications; or equivalent combination of education and experience. ● Proven successful experience in technical staffing selection and management, reviewing & contributing to technical solutions. LANGUAGE: Advanced proficiency in both Japanese and English EDUCATION: Bachelor's degree in computer science or technology is required; or equivalent combination of education and experience. WORK LOCATION Osaka, Japan APPLICATION PROCESS ● CV Screen ● 30 minute Interview w/ Recruiter ● Multiple Interviews w/ Hiring Manager & Stakeholders ● Reference Check ● Offer LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_API Developer
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY This role is to provide technical leadership and delivery for Universal Studios Japan Digital Technology – Integration Services. This role will be responsible to define, develop, test, analyze, and deliver technology solutions related to the Guest and Team Member experience. This could include writing, coding, testing, analyzing, and delivering both hardware and software programs and applications. You will also lead others in the research, design, documentation, and modification of technology solutions throughout the project life cycle. Leadership tasks include leveraging of Enterprise Systems to their full extents, development or leadership of project development efforts, and the transition of delivered solutions to the Parks Technology Operations team for ongoing support. They are expected to be able to perform as a technical lead from a code-level as well as the functional- level in addition to collaborating closely with other teams (such as our Architecture team) or third-party vendors. ROLES & RESPONSIBILITIES ● Collaborate and Lead business analysts, programmer analysts, developers, and architects in conceptualizing and development of software programs and applications. ● Defect Triage – Build and lead a team to quickly identify defects found during the software development and quality assurance cycles, to assign to the correct teams for timely resolution. ● Liaise and mentor other technical staff to lend expertise toward driving solutions. ● Design, run and monitor software tests on new and existing systems for the purposes of correcting errors, isolating areas for improvement, and general debugging. ● Lead the documentation of system business requirements, technical requirements, specifications, and test cases on a project-by-project basis in collaboration with internal users and departments. ● Support Release Management and Change Control processes along with other UDX Compliance Initiatives. ● Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. ● Perform other duties as assigned. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement. EXPERIENCE ● 7+ years equivalent work experience. Experience preferred in software development in small-large sized projects with small to large sized teams. Conflict resolution, debugging, triaging, troubleshooting and problem-solving techniques required. Good presentation, facilitation, communication, and negotiation skills required. ● Must Have: NodeJS, TypeScript, CouchDB (NoSQL database) ● Nice to Have: Docker, Kubernetes, Gitlab, Redis, Kafka ● Experience leading enterprise engineering projects or teams is a plus. Self-starter with the ability to manage a broad workload and accommodate change with a proven ability to deliver results. ● Proven ability to be a technical lead and assist in the technical growth of other team members and operate as the technical expert for multiple applications. ● Highly developed written and verbal communication skills (including the ability to clearly articulate technical concepts to a non-technical audience) ● Adaptability - A fast learner with a willingness to build solutions using tools to which you may have had little previous exposure. ● Empathy - The innate ability to understand the challenges faced by our customers, and the drive to resolve them. ● Demonstrated ability to produce high quality technical documentation, strong customer relationship skills, problem resolution and improved efficiencies and productivity. ● Experience with large scale enterprise system development and integration with agile, scrum, and scaled agile framework a plus. LANGUAGE Japanese and English: Professional working proficiency EDUCATION Bachelor's degree or equivalent work experience desired in one or more of the following fields: Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology. LOCATION Osaka LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶Corporate Information ▶Meet Our People ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Director - Digital Product Management
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY The Digital Product Management team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Destinations and Experiences. This role will be responsible for driving of short, mid- and long-term product strategies and implementations for the Universal Studios Japan (USJ), focused on driving business results and customer experience transformation, across all digital channels and interactions. The specific focus for this role will be to provide executive leadership for the USJ Digital & Technology Product Management and Business Transformation teams - leading engagement, collaboration, requirements alignment, and prioritization across several teams involved in planning, developing, and supporting digital capabilities for Universal Destinations. Core commerce focus areas include Web and Mobile platforms, omni-channel Commerce, and in-Park digital solutions. RESPONSIBILITES ● Experience & Business Transformation Lead Guest, Team, and Business transformation initiatives over a multi-year horizon for Universal Studios Japan Lead the team responsible for change management, ensuring business readiness to support new digital capabilities and platforms Develop and launch innovative experiential concepts and platforms to address guest satisfaction and business growth opportunities Develop business case and value proposition for new product development and ongoing enhancements Drive a continuous focus on experience optimization, by regularly gathering and synthesizing consumer, operational, and business insights, to identify and prioritize product enhancements. Advocate for the customer experience on cross-functional projects ● Leadership & Collaboration Lead a Team of Product Managers to deliver upon the collective product vision for Universal Studios Japan. Set and manage team strategic direction, prioritization, resource planning, deliverables, and timelines. Lead collaborative, cross-functional teams including Operations, Business and Digital & Technology stakeholders, to drive Product planning, delivery, implementation, and ongoing support. Work closely with other Digital Product Executives to maintain global, cross-product alignment. Partner with other core functions within Digital & Technology to drive product architecture and delivery, regularly making critical business decisions around scope, time, and budget considerations, balanced against a relentless focus on the Guest experience. Participate on the Digital & Technology Executive Leadership team, providing executive decision-making, team resource and talent planning, and priority management. ● Digital Product Management Drive the development of Guest and Team member digital capabilities across the entire product life cycle – from concept development, concept testing, user experience design, technical design, technical delivery, testing, and implementation. Design, implement and manage end-to-end experiences and enhancements across all customer touch points and channels Develop, evaluate, and implement overall experience strategies and related tactics, striving to create a simple and seamless Guest experience Conduct analysis as needed to determine best path for solving business problems, opportunities that may include process improvement, system enhancements, user training, and/or an enhanced product offering Act as the subject matter expert (business owner) for new products, integrating with key stakeholder teams to ensure ongoing product success ● Product Strategy Proactively evaluate Guest experience strengths and pain points, to identify opportunities for new and improved experience capabilities Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development Collaborate and liaise with key business partners to establish product goals and objectives Ensure product alignment with the holistic experience transformation vision Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning ● Product Planning Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines Partner with other UDX Digital Product team to ensure product best practices, dependencies and integration points are considered during roadmap and release planning Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes QUALIFICATIONS Strong critical thinking and problem solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g. Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness Extremely strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis and recommendations Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from Business perspective Diligent, flexible, resourceful, independent worker with a strong work ethic Strong communicator capable of delivering concise messages to various audiences Positive attitude, team player with professional demeanor Intellectual curiosity and strong willingness to learn In addition, consistent attendance is a job requirement. EDUCATION Bachelor’s degree required - Business, Technology, Digital Marketing, or Industrial Engineering preferred; Master’s degree preferred LANGUAGE Ability to communicate in Japanese and English to complete daily tasks LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Digital Product Analyst
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY The Digital Product & Transformation team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. As a Digital Product Analyst, the primary function of this role will be to support a team of Product Managers and Product Owners, defining and developing new capabilities for USJ Guests and Crew Members. ● Product Definition Parter with Product Owners, Archnitects, UXUI design and business stakeholders to define detailed requirements and acceptance criteria for new digital products and features Define and document product user stories to enable technical design, development, and testing ● Product Delivery Facilitate product backlog grooming with the Digital & Technology delivery teams, to ensure clear understanding of product requirements Participate in scrum team Agile ceremonies, including backlog prioritization, sprint planning, daily-stand ups, and retrospectives Perform product acceptance testing throughout the development cycle, to ensure alignment with functional requirements. ● User Acceptance Testing (UAT) Coordinate and facilitate User Acceptance Testing with business stakeholders across Marketing & Sales, Finance, and Operations Document User Acceptance Testing test cases aligned to new product requirements and acceptance criteria Gather business user feedback captured during UAT and partner with Product Owners and D&T Quality Engineers to assess and prioritize feedback into a backlog of defect fixes and/or product enhancements Clearly communicate outcomes of UAT to business stakeholders, including USJ and UDX Leadership, to support decision making around release approvals. ● Product Implementation and Support Partner Business Transformation to ensure that product functionality aligns with Operational and Business processes Represent the digital product team as a subject matter expert. Support Product Owners in measuring the success of newly implemented products and features, to enable well-informed future product planning and communication of outcomes to business stakeholders QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required (examples: knowledge of specific aspects of an industry, technical knowledge and/or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…). ● LANGUAGE: Proficient in Japanese and English ● EDUCATION: Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, and/or Industrial Engineering preferred ● Strong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies ● Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g. Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness ● Strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis and recommendations ● Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment ● Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners ● Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from a business perspective EXPERIENCE ● 3+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Business/Product Analyst, or related fields. ● Supporting the digital experience for a consumer website and/or mobile app ● Working in an agile Digital Technology delivery program, with software engineers and quality assurance teams ● Defining a customer journey and digital product roadmap ● Product backlog management, including feature definition, requirements, prioritization and sprint planning ● Organizational and documentation skills ● Stakeholder engagement and relationship building ● Executive communication, with the ability to influence decision making ● Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply LOCATION Osaka, Japan LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT ▶Meet Our People ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Field Services Manager
Transformation and Guest Experiences of Universal Studios Japan Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business. At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan. In addition to shaping the guest experience, your role in Technology extends to serving our internal customers the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation. Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience. This is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks. JOB SUMMARY The Field Service Manager oversees the operation of the Field Services Team responsible for desktops, laptops, tablets, Point of Sale, mobile handheld devices, software, 24x7/365 days for USJ. The Manager will be responsible for managing leadership expectations, developing the team, and meeting defined metrics. They will be the leader in collaborating with Technology Support, Cybersecurity, Helpdesk teams and our internal and external business partners to create relationships to ensure operational stability at the park as well as help drive project roll-outs. An exciting opportunity to learn the latest technologies used in parks, have an inside view of our system ecosystem and chance to engage with senior business leaderships on day-to-day basis. ESSENTIAL DUTIES AND RESPONSIBILITIES MAJOR RESPONSIBILITIES ● Manages and aligns projects and tasks to Technology processes and governance these policies. Works with business, and internal partners in the development, installation and support of field deployed IT assets including, but not limited to POS, Access Control, Desktop, and Mobile Devices. Develops project schedules and resource allocation models in support of these field deployed assets. 40% ● Provides creative technical solutions and supports activities, and projects related to all supported hardware devices. Ensures a high level of systems availability by leveraging staff, and other USJ support organizations. Manages external vendor relationships. 30% ● Creative thought partner with business stakeholders, service providers, key technology teams, and senior leadership. Acts as the SME on field deployed hardware support best practice. 20% ● Provides data and reporting of Key performance indicators and trends to IT management for ad hoc, weekly, monthly status reports and as needed. 10% ● Understand and actively participate in Environmental, Health & Safety responsibilities by following established USJ policy, procedures, training and team member involvement activities. ● Perform other duties as assigned SUPERVISORY RESPONSIBILITY ● Supervise Team Members. ● Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required: ● Proven experience and track record as Field Service engineer or equivalent Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. ● Working knowledge of computer networks, wireless networks, Internet services, etc. ● Working knowledge of computer hardware, PCs, MACs, POS, Workstations, Handheld Devices, etc. ● Licensing knowledge and product use rights for Microsoft, Oracle, IBM, Symantec, Adobe, etc. ● Copyright knowledge for software licensing ● Highly self-motivated and directed. ● Working knowledge of ITIL processes, data protection operations and legislations ● Leadership and organization management skills and critical thinking ● Ability to communicate and measure key performance indicators at both the individual and team level, in both Japanese and English verbally and in writing. ● Passionate about providing the best environment where both guests and crew members thrive REQUIREMENTS EDUCATION ● Bachelor’s degree is required. ● CERTIFICATIONS, LICENSES, REGISTRATIONS: None EXPERIENCE ● 7+ years of experience in IT technical support and 5+ years of experience in service management capacity; or equivalent combination of education and experience. ADDITIONAL INFORMATION Gateway Ticketing Systems, Clarity Food & Merchandise POS, Commercial Hardware devices such as but not limited to Facial Recognition, AI Cameras, IOT, etc. Working knowledge of SCCM and Microsoft products. Working knowledge of ITSM processes; or equivalent combination of education and experience. Work Location Osaka, Japan LIFE at Universal Studios Japan Perks & Benefits | 福利厚生 Corporate Site CSR | L♡VE HAS NO LIMIT Meet Our People Digital Technology | Product Owner Park Technology IT | Digital Experiences Park Technology IT | Network Infrastructure
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Digital Technology_Digital Product Analyst
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY The Digital Product & Transformation team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. As a Digital Product Analyst, the primary function of this role will be to support a team of Product Managers and Product Owners, defining and developing new capabilities for USJ Guests and Crew Members. ● Product Definition Parter with Product Owners, Archnitects, UXUI design and business stakeholders to define detailed requirements and acceptance criteria for new digital products and features Define and document product user stories to enable technical design, development, and testing ● Product Delivery Facilitate product backlog grooming with the Digital & Technology delivery teams, to ensure clear understanding of product requirements Participate in scrum team Agile ceremonies, including backlog prioritization, sprint planning, daily-stand ups, and retrospectives Perform product acceptance testing throughout the development cycle, to ensure alignment with functional requirements. ● User Acceptance Testing (UAT) Coordinate and facilitate User Acceptance Testing with business stakeholders across Marketing & Sales, Finance, and Operations Document User Acceptance Testing test cases aligned to new product requirements and acceptance criteria Gather business user feedback captured during UAT and partner with Product Owners and D&T Quality Engineers to assess and prioritize feedback into a backlog of defect fixes and/or product enhancements Clearly communicate outcomes of UAT to business stakeholders, including USJ and UDX Leadership, to support decision making around release approvals. ● Product Implementation and Support Partner Business Transformation to ensure that product functionality aligns with Operational and Business processes Represent the digital product team as a subject matter expert. Support Product Owners in measuring the success of newly implemented products and features, to enable well-informed future product planning and communication of outcomes to business stakeholders QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required (examples: knowledge of specific aspects of an industry, technical knowledge and/or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…). ● LANGUAGE: Proficient in Japanese and English ● EDUCATION: Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, and/or Industrial Engineering preferred ● Strong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies ● Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g. Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness ● Strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis and recommendations ● Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment ● Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners ● Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from a business perspective EXPERIENCE ● 3+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Business/Product Analyst, or related fields. ● Supporting the digital experience for a consumer website and/or mobile app ● Working in an agile Digital Technology delivery program, with software engineers and quality assurance teams ● Defining a customer journey and digital product roadmap ● Product backlog management, including feature definition, requirements, prioritization and sprint planning ● Organizational and documentation skills ● Stakeholder engagement and relationship building ● Executive communication, with the ability to influence decision making ● Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply LOCATION Osaka, Japan LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT ▶Meet Our People ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Product Owner_MarTech Data
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return all while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. RESPONSIBILITIES ● Product Definition - Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements - Drive detailed product feature definition, including functional and non-functional requirements - Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders ● Product Delivery - Facilitate product backlog grooming with the Delivery scrum team - Define and document product user stories to enable technical design, development, and testing - Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives ● Product Implementation and Support - Perform product validation throughout the development cycle, to ensure alignment with functional requirements. - Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities. - Represent and support the product as the ongoing subject matter expert. - Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning ● Product Planning - Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines - Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning - Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes ● Product Strategy - Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities - Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development - Collaborate and liaise with key business partners to establish product goals and objectives - Ensure product alignment with the holistic experience transformation vision Requirements & Core Competencies 1. Data & Analytics Proficiency ● Experience with data pipelines, ETL/ELT, or data warehousing (e.g., BigQuery, Snowflake, Redshift) ● Strong understanding of CDPs (e.g., Segment, mParticle, Tealium) and DMPs ● Familiarity with event tracking, identity resolution, data governance, and privacy (GDPR/CCPA) 2. Technical Fluency ● Ability to read/write SQL or at least interpret queries ● Experience collaborating with data engineers, analytics engineers, or MarTech developers ● Knows how APIs work (can define needs, map fields, and test integrations) 3. Product Management Strength ● Owns roadmaps and backlogs for data/MarTech initiatives ● Translates business goals into data requirements ● Strong stakeholder management works across Marketing, Operations, Finance, ● Technology, Analytics, Compliance, etc. Tools & Platforms ● Customer Relationship Management (CRM) Platforms – SalesForce, Adobe, etc. ● Customer Data Platform (CDP), Data Management Platform (DMP) ● Google Analytics, Adobe Analytics, Mixpanel, Amplitude ● Segment, Tealium, mParticle, Snowflake, BigQuery ● Power BI, Tableau, Data Lake Technical Skills ● SQL, API, JSON, Data Modeling ● ETL, data pipelines, data layer, schema mapping ● Tag Management, Google Tag Manager (GTM), Search Engine Optimization (SE) ● Consent Management, privacy compliance Concepts & Methodologies ● Data governance, data quality, identity resolution ● Event tracking, data taxonomy, user segmentation ● Agile product owner, JIRA, backlog grooming ● Marketing attribution, conversion funnels LANGUAGE Japanese and English_Advanced business level proficiency EDUCATION Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred; Master’s degree preferred. Work Location Osaka, Japan Application Process ● CV Screen ● 30 minute Interview w/ Recruiter ● Multiple Interviews w/ Hiring Manager & Stakeholders ● Reference Check ● Offer LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶Corporate Page ▶CSR | L♡VE HAS NO LIMIT ▶Meet Our People ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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【人事部】HRIS アソシエイト
【JOB SUMMARY】 新アトラクションや新エリアのオープンをはじめ、グローバルで成長を続けるテーマパークビジネスを「人」と「テクノロジー」の観点からサポートできる、他では経験できない仕事となります。 人事部に所属し、人事システムの保守・運用やHRテクノロジー活用を通じた業務効率化の推進をサポートいただきます。 【ROLES & RESPONSIBILITIES】 人事システム/アプリケーションの保守・運用 Microsoft 365 や RPAツールを活用した業務効率化の推進 人事データのレポート作成 人事部門メンバーのPCやシステムアカウントの準備・管理サポート 将来的にはグローバル人事システム導入プロジェクトに参画いただく可能性がございます。 【REQUIREMENTS】 ＜必須＞ - 人事システムの保守・運用経験 - Excel（関数、ピボットテーブルなど）および PowerPoint の実務スキル ＜あれば尚可＞ - Company、SAP SuccessFactorsの利用経験 - RPAツール（例：Power Automate、Win Actorなど）を用いた業務効率化の経験 - 人事業務経験3年程度 - 英語（日常会話レベル） ＜求める人物像＞ - 粘り強く、前向きに業務に取り組む姿勢を持つ方 - 明るい人柄で、他チーム・他部門と円滑なコミュニケーションが取れる方 【選考プロセス】 ●書類選考 ●面接（1～2回程度） 【勤務時間】 9:15～18:00（実働7時間45分） 【休日/休暇】 年間休日120日（月平均10日） 基本土日休み 【LIFE at USJ】 各個人が置かれているライフステージやライフイベントに応じ、最大のパフォーマンスを発揮できるよう、制度とサポートを設けています。具体的には、テレワークや育児・介護をはじめとする両立支援制度を設け、働き方にあった複線型の支援制度とともに個々に寄り添った対応を心掛けています。 https://recruit.usj.co.jp/career/life/diversity.html
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Digital Technology_Business Systems Analyst
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY This role will be responsible for supporting the implementation of multiple system initiatives in a large digital transformation program. The BSA will be responsible for partnering with product, PMO, and other departments to deploy new technologies at USJ by analyzing system/technical features, contributing to solution designs, coordinating development & testing tasks, and other works to achieve the team’s goals. RESPONSIBILITIES ・Responsible for facilitating and supporting all stages of the project life cycle from initiation, scoping, project staffing and project implementation and operation. ・Support leadership and pears in sound technical analysis, solutioning, and decision making. ・Develop and maintain a positive relationship with client groups, vendors, project management, and other IT team members, by employing effective communication skills and building strong working relationships. ・Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. ・Perform other duties as assigned. REQUIREMENTS LANGUAGE: Advanced proficiency in both Japanese and English EDUCATION: Bachelor’s degree in Computer Science or Technology is required; or equivalent combination of education and experience. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. ● Strong knowledge of IT functionality and integration across business processes. ● Strong knowledge and application of systems development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise. ● Solid business analysis skills not limited to requirements elicitation, process mapping, documentation and analysis. ● Advanced interpersonal skills with demonstrated ability to make effective decisions while working through complex personality, program, and business interest related issues. ● Well-developed critical thinking and communication skills (written and oral). ● Self-motivated & accountable, with a high level of commitment to responsibility. Schedule flexibility is needed to meet project implementation and operation needs. EXPERIENCE: ● 5+ years’ experience managing the technical delivery of systems & software solutions for eCommerce, digital, theme park applications, or related technology. ● 3+ years’ experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs. ● Prior experience leading application delivery teams & 3rd party vendor projects, strategic planning and resource management and implementation and delivery of large-scale applications; or equivalent combination of education and experience. ● Proven successful experience in technical staffing selection and management, reviewing & contributing to technical solutions. Work Location Osaka, Japan Application Process ● CV Screen ● 30 minute Interview w/ Recruiter ● Multiple Interviews w/ Hiring Manager & Stakeholders ● Reference Check ● Offer Life at USJ ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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IT Infrastructure_Infrastructure Operations (IOps)
Transformation and Guest Experiences of Universal Studios Japan Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business. At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan. In addition to shaping the guest experience, your role in Technology extends to serving our internal customers the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation. Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience this is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks. Job Summary Responsible for maintaining daily operational integrity of the Universal Studios Japan resources that design Universal Destination and Experiences (UDX) data centers and other critical environments according to UDX, BICSI, and CommScope standards. Work with Infrastructure Operations (IOps) Manager to help Manage and oversees the installation and maintenance of the data center and critical environments on and off campus, coordinates with project resources and evaluates new systems/processes/standards. Help coordinate with various departments and performs integrations of critical systems to infrastructure and works closely with business partners and clients to ensure achievements of data center and critical environments capacity. This position will provide day-to-day support to the Universal Studios Japan Infrastructure operations and will report to Manager, IOps and Parkwide Technical Infrastructure (PTI) Universal Studios Japan. Responsibilities ● Responsible for daily support of the Infrastructure Operations design team assigned to projects related to Universals Data Centers and the Campus Distribution facilities ensuring the highest standards to achieve uptime reliability of the core systems are met. ● Provides capacity planning and placement of the UDX facilities including IDF’s, MDF’s, and onsite Data Centers. Acts as the technical lead and SME for infrastructure sub systems, and their reliability. Evaluates new technologies in order to maintain a high level of enterprise availability across the campus voice and data distribution plant. ● Participates as SME in projects associated with the enhancement, upgrading or implementation of new or existing technology solutions. Quotes and implements cabling and technical facility solutions including fiber optic and structured cabling solutions and coordinates with internal and third-party teams responsible for the support of these systems ● Continually assess resources need, required skillsets and department structure to insure team alignment with UDX growth demand, and requirements. Consult with Manager, IOps and PTI in Universal Studios Japan and Sr. Manager, Infrastructure. Ops. In Orlando on opportunities and challenges. ● Be the first level of support by providing technical expertise to contractors as needed. ● Perform other duties as assigned Requirements LANGUAGE: Advanced Business_Japanese & English EDUCATION: Bachelor’s Degree in Computer Science or related field; or equivalent work experience ● 3+ years of experience leading implementations of infrastructure in support of voice and date enterprise services ● Experience planning and installing data centers and other critical environment racks, cable management, copper, and fiber optic cabling. ● Knowledge of industry standards, and proven ability to develop strategic Infrastructure solutions to meet the needs of the enterprise users. ● Understanding of Compute and Networking devices, and deployments ● Working knowledge of MEP standards and operations. ● Experience installing equipment within electrical codes, grounding regulations, and calculating consumption calculations. ● Advanced MS Office skills, including PowerPoint, Visio, etc. ● Professional Business communication and interpersonal skills ● Strong analytical, and organizational skills with attention to detail. ● Project Management Experience Work Location Osaka, Japan LIFE at Universal Studios Japan Perks & Benefits | 福利厚生 Check out more information on welfare benefits at Universal Studios Japan. CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. Meet Our People Check out more information on our employee experiences here at USJ! Digital Technology | Product Owner Park Technology IT | Digital Experiences Park Technology IT | Network Infrastructure
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IT Infrastructure_Parkwide Technical Infrastructure (PTI)
Senior Specialist/Assistant Manager, Parkwide Technical Infrastructure (PTI/RI) Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business. At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan. In addition to shaping the guest experience, your role in Technology extends to serving our internal customers, the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation. Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience. This is the opportunity to be on the ground, contributing to the very foundation of a transformative era in our parks. Job Summary Responsible for the design elements within Creative Projects. This is everything from conduit, manholes, fiber, copper, installation of equipment, IT room design, HVAC, electrical, facility inputs, Creative Theming and Show review, and working with other busine ss units within Universal for their technical need (i.e. fire, BMS, RSN, A/V, Security, and others). They are also meeting with vendors on new product and/or existing material needs and meeting with PM’s and other UPT groups to review status and/or needs for the projects. This position will report to Manager, IOps and Parkwide Technical Infrastructure (PTI) USJ. RESPONSIBILITIES ●Responsible for developing the standards of a critical environments infrastructure and management of new infrastructure build out projects. Ensuring the campus distribution facilities are at the highest standards and that uptime reliability of the core systems are met. ●Continually assess resources need, required skillsets and department structure to insure team alignment with UDX and requirements. Consult with manager, IOps and PTI in USJ and Sr. Manager, Infrastructure Operations in Universal Orlando on opportunities and challenges. ●Be the first level of support by providing technical expertise to contractors as needed. ●Perform other duties as assigned. QUALIFICATIONS LANGUAGE: Advanced Business_Japanese and English proficiency EDUCATION: Bachelor’s degree in computer science or related field; or equivalent work experience ●Strong analytical, and organizational skills with attention to detail. ●Project Management Experience ●Experience planning and installing data centers and other critical environment racks, cable management, copper, and fiber optic cabling. ●Experience and knowledge of industry standards in telecom and structured cabling, knowledge of MEP standards and operations. ●Experience installing equipment within electrical codes, grounding regulations, and calculating consumption calculations, s ite construction and vendor management, cable management and fiber distribution standards. ●Experience with code enforcement or compliance, understanding general building terms and processes. ●Professional Business communication and interpersonal skills. ●Advanced MS Office skills, including PowerPoint, Visio, etc. ●Understanding of Autodesk Navisworks, RevIT, AutoCAD is a plus. LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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IT Infrastructure_Network Engineer
Transformation and Guest Experiences of Universal Studios Japan Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business. At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan. In addition to shaping the guest experience, your role in Technology extends to serving our internal customers the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation. Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience this is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks. ROLES &RESPONSIBILITIES ● Network construction using the park's own fiber ● Network Migration for buildings and attractions in the park ● Research, design, and construction for connecting POS, security cameras, and other devices ● Reconstruction of WAN environment with external data centers and cloud ● General failure response operations related to network infrastructure maintenance ● Construction of international WAN network (global platform construction with Hollywood, Orlando, and NBCU) ● Investigation of the latest mid to long-term technologies for wireless (Wi-Fi) demand ● Construction and establishment of network and computing environment for new attractions using the latest technologies ● Operation of multi-home connections using EBGP protocol REQUIREMENTS LANGUAGE: ● Japanese_Native level ● English_Business level MUST: ● Experience in network construction ● 5+ years of experience configuring Cisco network equipment ● In-depth understanding of network design ● Experience troubleshooting Cisco switches and routers ● Cisco platform experience (WiFi, Security, Datacenter, VoIP) Nice to Have ● Experience designing and building L2/L3 switches ● Experience in campus network, metro network, ISP, wide area network, data center construction ● Holding CCNA/CCNP certificates Characteristics ● Not afraid of change and having strong spirit, curiosity, and ambition ● Good communication skills and enjoy working in a team environment ● Strong knowledge and interest in Cisco products with strong desire to learn new technology LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Program Management PMO
What We Are Aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return all while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY In this role, you will be part of the Digital and Technology team and work in a global and multinational team atmosphere. You will be responsible for working with business partners, product, and development teams for the successful planning and execution of programs, projects, and releases supporting the mission and vision of the Digital & Technology department. The Program Manager ensures that the deployment of initiatives to the production environment follows the project life cycle methodology and successfully meets the business goals. RESPONSIBILITIES We are seeking an experienced and dynamic Program Manager to lead strategic initiatives and oversee project portfolios in our Osaka office. The ideal candidate will have a strong background in program management, with proven success in delivering complex projects within budget and timeline constraints. Works closely with all Digital & Technology teams, business partners, and vendors to plan, organize, secure, and manage resources for assigned initiatives following the software development lifecycle and project implementation policies and procedures as applicable. Independently research, analyze, identify, and document the tasks to achieve the initiative goals. Coordinate, facilitate, and lead project team meetings to accomplish project deliverables. Responsible for the management of the initiative including; work statements, work breakdown structures, developing and tracking budget and schedule, tracking individual project tasks, providing risk analysis, tracking and resolving issues and action items, requirements gathering, quality assurance (test plan development and bug tracking), providing various project management visibility and control measures and reports as needed, and communicating to the project team and stakeholders. Follow established Program and Agile management methodologies and provide input to improve practices. Use established program management tools to report initiative statuses for dashboards and reports. Work directly with Digital & Technology management and participate in regular resource planning meetings to secure project resources. REQUIREMENTS ● LANGUAGE: Advanced proficiency in Japanese and English ● EDUCATION: College diploma or university degree in the field of computer science, information systems, technology, project management, or software engineering and/or 5-7+ years equivalent work experience. ● Demonstrated experience in project management, business analysis, or equivalent combination of education and experience. ● Experience developing comprehensive project plans, including scope, timelines, resource allocation, and budgets. ● Foster strong relationships with key stakeholders, including customers, internal teams, and third-party vendors. ● Strong presentation, facilitation, communication, and negotiation skills required. ● Requires the use of sound business judgment in coordinating the digital and technology software development and implementation. ● Experience using software development tools and processes. ● Strong collaboration skills with experience negotiating different opinions and solving complex problems. ● CERTIFICATIONS, LICENSES, REGISTRATIONS: Project Management Certification (Highly desired). Application Process ● CV Screen ● 30 minute Interview w/ Recruiter ● Multiple Interviews w/ Business Stakeholders ● Reference Check ● Offer LIFE at Universal Studios Japan Perks & Benefits | 福利厚生 CSR | L♡VE HAS NO LIMIT Meet Our People Digital Technology | Product Owner Park Technology IT | Digital Experiences Park Technology IT | Network Infrastructure
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Digital Technology_Business Transformation Analyst / Training
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this team, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY & MISSION Our mission is to encourage users in adopting new system services to achieve company goals and vision a competitive theme park business by eliminating their psychological anxiety/resistance. This role will engage with key business stakeholders such as operations, finance, marketing and conduct communication efforts to inspire new system deployment. This role will focus on developing clear and effective communication materials with alignment to business goals, tracking progress and supporting learning initiatives to roll out new systems with sufficient explanation and training. ROLES & RESPONSIBILITIES 1.) Stakeholder Engagement & Communication: ● Collaborate with cross-functional teams (operations, finance, marketing, communications) to ensure alignment of messages and the efficient rollout of transformation initiatives. ● Develop and deliver clear, concise communication materials tailored to different stakeholder groups, ensuring alignment with business goals and transformation objectives. ● Ensure senior leaders within the Business Transformation team are kept up-to-date on progress and have the necessary tools to communicate changes to their teams. 2.) Learning and Training Strategy Development: ● Create and implement a comprehensive learning strategy that supports system implementation and business process changes. ● Develop impactful learning content (e.g., training manuals, guides, e-learning modules) that aligns with new systems and processes. ● Design and deploy training initiatives that ensure employees are well-prepared to navigate new systems and adopt new processes. 3.) Training Logistics & Execution: ● Manage logistics for training sessions, including scheduling, content delivery, and facilitator coordination. ● Ensure training materials are accessible and user-friendly, ensuring all employees can easily access and utilize training resources. 4.) Progress Tracking & Reporting: ● Track and report on the progress of training initiatives, gathering feedback to ensure continuous improvement. ● Measure the effectiveness of learning content and training sessions, making adjustments based on feedback and outcomes. 5.) Learning Support: ● Offer ongoing support to end-users, addressing queries and offering guidance as they transition to new systems. ● Ensure that learning materials are updated regularly to reflect any changes in processes or systems. REQUIREMENTS ● LANGUAGE: Ability to use both Japanese and English in business ● EDUCATION: Bachelor's degree in a relevant field or equivalent practical experience. ● EXPERIENCE: 1．Experience in learning content development and training deployment. 2. Strong organizational skills with the ability to manage logistics and tracking. 3. Proficient in analyzing business process changes and their training implications 4. Excellent communication and facilitation skills. Application Process ● CV Screen ● 30 minute Interview w/ Recruiter ● Multiple Interviews w/ Hiring Manager & Stakeholders ● Reference Check ● Offer LIFE at Universal Studios Japan Check out more information on our corporate at Universal Studios Japan. ▶Corporate HP ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT ▶Meet Our People ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Business Transformation Analyst / Communications and Engagement
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this team, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY & MISSION Our mission is to encourage users in adopting new system services to achieve company goals and vision a competitive theme park business by eliminating their psychological anxiety/resistance. This role will engage with key business stakeholders such as operations, finance, marketing and conduct communication efforts to inspire new system deployment. This role will focus on developing clear and effective communication materials with alignment to business goals, tracking progress and supporting learning initiatives to roll out new systems with sufficient explanation and training. RESPONSIBILITIES 1.) Engage stakeholders through targeted communication strategies: ● Understand the audience: Segment stakeholders (e.g., leadership, employees, customers) and tailor messages to their specific needs, preferences, and concerns. ● Utilize appropriate channels: Choose the right communication tools (e.g., email, meetings, digital platforms, newsletters) based on the audience. ● Create a feedback loop: Ensure there’s a mechanism to gather feedback from stakeholders to refine communication strategies. 2.) Create and disseminate release notes, announcements, and newsletters: ● Clear and concise content: Write release notes and announcements in a way that is easy to understand, with an emphasis on key changes, benefits, and timelines. ● Consistent branding and tone: Ensure all communications are aligned with the company’s voice and visual identity. ● Targeted distribution: Send out newsletters and announcements to the relevant groups, ensuring the right people receive the information in a timely manner. 3.) Coordinate internal and business communications to ensure alignment and clarity: ● Cross-functional collaboration: Work with different teams (e.g., HR, IT, leadership) to ensure consistent messaging and alignment across the organization. ● Standardize processes: Develop templates and guidelines to ensure clarity and consistency in communications. ● Proactive communication: Ensure internal and business communications are clear and consistent, avoiding ambiguity and confusion. 4.) Support learning initiatives by providing communication materials and resources: ● Content creation: Develop training materials (e.g., slides, videos, FAQs) that are engaging and informative. ● Facilitate access: Ensure learning resources are easily accessible (e.g., via internal portals or email). Promote learning programs: Use communications to encourage participation and highlight the benefits of learning initiatives to stakeholders. REQUIREMENTS LANGUAGE: Ability to use both Japanese and English in business EDUCATION: Bachelor's degree in Business communications, Marketing, or a related field. EXPERIENCE: ● Experience in stakeholder engagement and internal communications. ● Strong skills in creating and managing communication content. ● Ability to track and report on transformation progress and initiatives. ● Creative thinker with the ability to support learning through effective communication. LIFE at Universal Studios Japan Check out more information on our corporate here at Universal Studios Japan. ▶Corporate HP ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT ▶Meet Our People ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Porfolio Management Office
Transformation and Guest Experiences of Universal Studios Japan Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business. At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan. In addition to shaping the guest experience, your role in Technology extends to serving our internal customers the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation. Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience ?this is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks. JOB SUMMARY As part of USJ's IT Department Strategy & Governance (PMO) business, we will select each IT project, formulate medium- to long-term projects, determine PJ priorities, and respond to and manage requests from other internal departments. Promote and lead the business as governance. Further global projects are expected to increase in the future, and communication with the US headquarters is on the rise. There is no goal in improving guest experience or efficiency of the work of a wide range of internal departments. This role will assume the governance function of the IT department and contribute to the content, cost and schedule of each PJ and the execution of IT projects more efficiently. ROLES & RESPONSIBILITIES Portfolio Management ● Manage projects related to USJ as a wish list from the IT roadmap of the US headquarter office. ● Help that PM creates Project Charter in English. ● Collect the monthly status of each ongoing project. Summarize it to the templated report. Then explain the specifically updated part to the VP. ● Manage further USJ IT roadmap as the strategy through priority and budget review from LRP/Wish List. Project Management ● Host monthly internal meetings and gates of each project. ● Report value, budget, progress, issues, etc. on major projects in a standard format. ● Check the status of project document creation for each milestone and follow up on delays. Collaboration with US Headquarters ● Share Weekly Status Updates in a fixed format. ● Having approval of each project execution with project charters. ● Build consensus on implementation guidelines, progress, issues, etc. for major global projects. Budget Management ● Track USJ IT budget Capex/Opex usage/consumption and manage appropriate landing of each year. ● Keep up-to-date on the status of the department's budget consumption and expected results ● Coordinate with each team and PM member when necessary and propose countermeasures. Department Duties ● Review work processes within the department and improve the work environment. ● Strive to activate communication within the department and improve the productivity of the department. ● Provide support to overworked teams and staff beyond team belongs. REQUIREMENTS Language: ● Native level Japanese = Native or JLPT N1 ● Business-level English Experience: ● Experience in portfolio management and prioritization of all internal IT projects. ● Experience promoting global projects. ● Experience in budget management (budget, calculation, forecast management, etc.) ●High communication skills with low context. and in English. ●Logical thinking, understanding, and giving output. ●Management experience. Nice to Have ● Experience in developing applications such as e-commerce and sales management ● Experience in software development and DB management ● Experience of working as an infrastructure engineer or network engineer Other Expectations ● A team player and who can quickly and politely cooperate with internal and external collaborators. ● Ability to take challenges positively, proactively contribute and take ownership of projects promotions. ● The ability to enagage with people across the organization and provide new ideas. Application Process ● CV Screen ● 30 minute Interview w/ Recruiter ● Multiple Interviews w/ Business Units ● Reference Check ● Offer LIFE at USJ ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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Digital Technology_Senior Software Engineer_Mobile
What we are aiming for in Digital Transformation An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. JOB SUMMARY The Senior Software Engineer will have a unique opportunity to utilize Flutter as a cross-platform language to build large mobile applications and experiences in support of our theme parks. This role will work with our mobile team to design and build the next generation of our web and mobile applications that will be leveraged across our parks and venues around the world. The Senior Software Engineer will work closely with other app development and technical teams. eThe role will provide highly specialized skills and knowledge that will enable the successful design, code, and delivery of complex solutions for Digital Technology in support of business requirements. This includes writing, coding, testing, analyzing, and supporting complex codebases along with configuration management of new Flutter applications. RESPONSIBILITES ● Design & Development Design, develop, and implement exceptional mobile solutions. Be a web, mobile domain expert for development teams as part of implementation. Collaborate towards strategic direction and delivering the ‘art of the possible’ for improvements and/or alternatives. Interface and coordinate tasks with technical resources. Collaborate with Project Managers, and vendors to assist in providing estimates and develop applications that drive the installation, customization, and integration efforts of various experiences. ● Strategy & Planning Take action in executing strategies determined by technical leadership with the web and mobile organization. Provide mobile insight to non-technical partners, and DevOps engineers. Conduct research on emerging technologies in support of systems development efforts and recommend technologies that will increase cost effectiveness and systems flexibility. Build and maintain repository for deliverables. ● Technical Collaboration Confer with delivery teams, product team, or management to refine business requirements and collaborate on technical designs and resolve technical issues. Participate and actively engage with other developers, architects, and domain experts. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities. ● Perform other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. Consistent attendance is a job requirement. EDUCATION: Bachelor’s Degree or equivalent in Computer Science, Computer Engineering, or a combination of education and relevant experience. EXPERIENCE: Proven experience and extensive knowledge, or a combination of the below. System design and development, strong understanding of information processing principles, software evaluations, applicable data privacy practices and laws. Mobile languages and design patterns including but not limited to Flutter, Dart, MVC, and MVVM. Flutter’s plugin ecosystem, BLoC,CMS Driven Widget Design, Atomic Design, Widget Trees, localization and other Flutter UI concepts. Strong experience with reverse proxies, web servers, API gateways, service-oriented architectures, web services (REST), microservice patterns, service buses and integration patterns, security practices, database technologies. RESTful APIs using JSON, Git, Git flow and other branching strategies. Familiarity with pull requests and CI tools, performing code reviews. Working on a development team that practices Agile/scrum methodologies and having solid architecture, analytic, design, problem-solving skills and creating frameworks and integrating external SDK’s. Excellence in communication with the ability to communicate complicated technical design ideas to a range of people from developers to executives. Ability to understand and maintain existing complex codebases. Passionate about mobile technologies, building great guest experiences and having the aptitude to work as a change agent that believes in a continuous improvement approach. Comprehensive understanding of software development lifecycle (SDLC), continuous integration, agile software development methodologies, values, and procedures. LANGUAGE Proficient in Japanese and English LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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IT Infrastructure_Server Engineer
Transformation and Guest Experiences of Universal Studios Japan Welcome to the heart of technology innovation at Universal Studios Japan! Join our Digital and Technology (Park Technology) team, a growing global presence in USJ. In the Technology team, you'll join our multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Your role is pivotal, setting the standard for new parks worldwide and making a lasting impact on the park business. At Universal Studios Japan, your work directly contributes to enhancing the overall guest experience, ensuring that each visitor's journey is not only enjoyable but also seamless and efficient. Your innovations will make guests' lives easier, particularly as the park welcomes more visitors, by creating technological solutions that streamline their interactions, reduce wait times, and offer a more convenient and memorable visit. Join us in shaping a visitor-centric environment where every guest can effortlessly immerse themselves in the magic of Universal Studios Japan. In addition to shaping the guest experience, your role in Technology extends to serving our internal customers the dedicated team that makes the magic happen behind the scenes. You'll be instrumental in crafting tailored technology solutions to enhance the efficiency and effectiveness of USJ Crew Members, contributing to a seamless and enjoyable work environment. As a key player in our technological landscape, you'll be pivotal in ensuring that our internal systems and processes align with the highest standards, empowering our team to deliver unforgettable moments to our guests. Join us in creating a holistic, technologically advanced environment where both external and internal customers thrive, setting new benchmarks in the realm of entertainment innovation. Now is an exciting time to join Universal Studios Japan. Be at the forefront of shaping the new guest and Crew Member experience - this is the opportune moment to be on the ground, contributing to the very foundation of a transformative era in our parks. JOB SUMMARY As a core member of the server infrastructure team, we are looking for a server engineer to build server infrastructure platforms and support promotion of various DX projects in our theme park business. This role will be involved in building and maintaining capable server, cloud infrastructure platforms and its operations. You will collaborate with a wide internal network not limited to our teams based in Orlando US, work laterally with Japan local teams to resolve technical issues and define long term operation programs. ROLES & RESPONSIBILITIES ● Build and manage server infrastructure for various systems required for theme park operations. ● Study and design server platforms, on-premise and cloud architecture ● Develop operation processes in collaboration with the respective teams from Solution Delivery, Networking, Security, and IT Operations ● Support application migration from existing systems ● General failure response and escalation related to server maintenance and operation ● Other administrative and support tasks REQUIREMENTS LANGUAGE: ● Japanese & English_Advanced business level EXPERIENCE: ● MUST HAVE - Building and operating physical servers, on-premise virtualization platforms and environments using VMWare products - Experience in Windows, Linux, Azure or AWS - Monitoring operation environments and other relative tools ● NICE TO HAVE - Building and operating basic environments such as mail and DNS - Experience in storages, backup software, load balancer Work Location Osaka, Japan Application Process ● CV Screen ● 30 Minute Interview w/ Recruiter ● Multiple Interviews w/ Business Stakeholders ● Reference Check ● Offer LIFE at Universal Studios Japan ▶Perks & Benefits | 福利厚生 ▶CSR | L♡VE HAS NO LIMIT Check out more information on CSR & welfare benefits at Universal Studios Japan. ▶Meet Our People Check out more information on our employee experiences here at USJ! ▶Digital Technology | Product Owner ▶Park Technology IT | Digital Experiences ▶Park Technology IT | Network Infrastructure
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